"Unprofessional and a Scam"

Unprofessional, travel guide treated customers like children and lacks respect. Bus driver was extremely unfriendly and intentionally wanted to leave us on the highway service area when we were only a few minutes late. In addition, bus driver seemed to be overfatigued and drove over the highway noise warning strips many times - dangerous. Never ever again. Cheap, but apparently too cheap after all.
On top of all, for entrance to additional activities such as a boat tour in Niagara Falls or a discovery movie they charged the regular adult price while they would buy the tickets for a reduced group price and keep the margin for themselves. This is not disclosed to customers. A case for the FTC?

"Omg,how are you going to go on a tour to Hoover dam and Grand Canyon.. I paid 190.. not go see Hoover dam.. no pictures.."

Omg,, worst tour ever !!!!! Paid 190 .. plus 9 more dollars.. for the Hoover dam and grand Canyon tour.. the driver was 45 mins late.. then we didn’t stop at the dam . Driver went past it.. they said we would stop on the way back!!! Well never got to see the dam!!! then the drive pick us up but then don’t drop us off at the hotel !!! Please , go somewhere else... it’s a rip-off.. beware. I want a refund or something.. this was embarrassment to your company

"This is a chinese tour"

This is a chinese tour. The tour guides are chinese and speak more chinese than English. The tour guides were also dishonest and more interested in earning their kickbacks.We were told by Justin, our tourist guide that the skywalk cost $25 only but on the tour itself Shane, our new tourist guide charged us $35 each even though we insist that Justin told us its only $25.( when in fact the actual price costs only $21.65.) Take note that we are talking about 50-60 persons per bus. Actually its not the amount that we are talking here, its the behavior of the tourist guide. How can you trust such a person? You are charge $9 per day for their service. A 3 day tour will cost $27 tip. You are also asked to choose where to go: south grand canyon for $50, west grand canyon for $90, Antelope for $130. City tour for $35.

"Very terrible company to deal with"

Very terrible company to deal with. I booked my tour thru Take Tours, first tour was cancelled less than 8 days of my trip. I was giving them a chance and re-booked a more expensive tour. I booked a 6 days tour as this tour offers free hotel upgrade as part of the promotion (states on the website). I thought to be saved, I booked it thru a Take Tours agent just making sure this tour is a "GO" and will not be canceled. After they took my payment, all I get was disappointment dealing with them. I have tried to contact via telephone and waited for a long time for an agent. The worst part, my line was disconnected automatically after an hour of waiting and I have to call back again. My tour was less than 4 days and I have to contact them for the E-ticket and itinerary. So, I used the livechat and received my E-ticket without itinerary. I have to contact them again via livechat for the itinerary (lots of time wasted here as well). Once I received my itinerary I noticed my free hotel upgrade was not included. After a few emails and chatting with Take Tours agents on line: fist agent was calling the travel agency and assured me that they will honor the free upgrade and will re-send me another itinerary. Few hours later, I received an email that the free upgrade only offer from Jan to March. What a lie, when I booked with the agent, she told me I will get the free upgrade with this package. I tried the second time chatting with another agent on-line. The agent told me that her manager will double check, she told me "We need to know when the policy got changed" I waited for 30 mins and she told me her manager is still checking. I waited over an hour on livechat waiting to hear back from her. She never got back to me, she disconnected herself from the chat line without giving me an explanation. It's oblivious that they noticed they're scamming customers and afraid to deal with us. Once they got your money, there is no service after that. Oh well, this will be the only and last time my family ever booked with them. We lost this time but Take Tours will be losing more businesses from us in the long run if they keep ignoring customers complaints. Your company's reputation??

"WORST EXPERIENCE! THEY CANCELLED THE TOUR BEFORE 4 DAYS, I'M STUCK NOW."

Hi,
guys this is the worst tour ever. I am calling my parents from India for my graduation. I had planned a trip with them to make our best experience here in states.
TAKE TOURS RUINED MY PLAN! TAKE TOURS CANCELLED THE TOUR BEFORE 4 DAYS, I have done all my bookings now. all my flight's air bnb's for further trip.
I don't know what to do now!!!
I'm literally stuck now and seriously so disappointed with the fact that I wanted to make their experience best and now everything is unplanned.

"Even though the tour guide was a very…"

Even though the tour guide was a very nice person, i wouldn't recommend this tour to anybody else unless you are Chinese! i didn't expect everything to be said in Chinese language too! If i had known, i wouldn't take it. don't get me wrong, there is nothing with the language, it was just hard to sit there for such a long hours and listen to a langue you don't understand at all! they should put it in their website that is a dual language tour!

"Very bad customer care"

Very bad customer care. They are rough and rude. They have no sense of giving respect to others.

"Never again"

We thought it was a great deal but it was a horrible experience. Our tour guide was rude and hard to understand in English - He showed up 45 minutes late on the first day, then literally got into a screaming match with another tourist on the bus we was awkward and unprofessional to say the least. They also charged us almost double the RRP for tickets so if you do end up on one of these tours, do NOT buy tickets for optional activites through them! Buy them yourself at the ticket counter. We also spent almost the whole time on the bus - they allowed us 25 minutes at the Grand Canyon after spending 5 hours getting there, and about 30 minutes total at Yosemite. A huge disappointment and not at all worth the cheap price.

"3 days of hell!"

3 days of hell!
No time to visit the sights : 10 minutes for Capitol but on the other hand 30 minutes for a bathroom stop. Guide threatened to leave without my son who was 1! minute late on the bus when running like a maniac trying to get a photo of the capitol in the 10 minutes allocated ! Guide then kept on saying :" I’m trying, really trying to be nice but if people are going to be late".... are you serious ? FYI they were 35 minutes late for pick up on departure day.

For lunch you are dropped of at some gas station and diner at a food court that serves Asian food exclusively. I guess someone complained being tired of Chinese food because the guide promised no Chinese on 3rd night but he had to make it clear we had no right to complain as this was a Chinese tour so.... what the hell ? DO NOT SELL THIS TOUR TO NON CHINESE THEN!!!!!!!

DO NOT SPEND YOUR MONEY ON THIS TOUR. RUBBISH INTINERARY AND RUDE GUIDE!

"Horrible experience with Taketours"

Why you SHOULD NOT BUY tours from Taketours

- I bought 3 day tour from Las Vegas on the site taketours but finally it was operated by Lassen tour operator. So Taketours is a tour aggregator and not responsible for anything. They just collect money and do not guarantee the service and content. That’s why it is very risky to buy from them. When i called them as i could not find tour bus they said to call to a tour guide. They could not and did not want to help. I sent my negative review on the tour afterwards but it was not published. That’s why there are 3 mega positive reviews on this tour since they just ignore and do not publish negative ones.
- Lassen tour is Chinese company with Chinese service for Chinese tourists. All guides are Chinese and speak mostly Chinese during tours.
- First of all Lassen tour was not safe. 2 in 1 guide-driver was driving as crazy. Finally he was stoped by a cop and fined due to breaking speed limit. When he was driving he managed also to talk, call, text messages and collect money. I did not feel secure in a car with him. Inacceptable to drive like this with so many people in a van.
- There are many optional activities for additional fee but in reality they are mandatory to pay. Lower Antelope canyon was communicated and included to a tour but finally we did not visit it due to unclear reasons.
- Then the guide was really rude. I could not believe that I am in US having such bad service. But 8 dollars are collected per person per day as mandatory tips no matter what service you get.
- During 2 day tour we were supposed to have a lunch in the same Chinese fast food place which was horrible even for Chinese people. Most probably guide gets commission.
- Small inconvenient van for a long distance tour