"Great experience"

Great experience, all throughout. Value for Money.

"Taketours a good company you Can trust!"

Thank you taketours!
To be honest I’m a human being not a random robot comment!

I just received my refund $4,000++
It took about 18 days refund processing back to my debit card account.

I’m so happy and relieved it arrived. I would suggest to contact directly operator ms. Suzy Suzy@ gotobus.com; or email support@ gotobus.com. She Can help you with refund problems, she is understanding and a good Communicator. She explains in a calmly manner. Not like other chat operator Need more training.

They considered a refund with processing fee deduction due to visa refusal.

God is good.
Taketours a good company you Can trust!

"2-Day Vermont Mount Snow Ski Tour from New York(SK2)"

We were very glad to have read all the opinions on this site before booking the tour as it prepared us mentally for the below:
- TakeTours is just an intermediary, the actual trip is organised by a Chinese agency (in our case it was E-World Travel & Tours Inc) and so everything is chinese - the guide, the bus, the bus driver, the food, the hotel, even the pickup locations are only in china towns of Brooklyn and Manhattan
- instead of sleeping in Bennington as announced on the website we ended up in Brattleboro which is 40 miles more on the east
- website only mentiones snow tubing as optional activity for the first day, when on the bus we got to know we will also be visiting a farm on our way (and will have to pay for it what was not mentioned on the website)
- the optional activities were virtually forced on people (fortunately we were actually interested in them) and the price was 20% higher than the one we saw on the website (and than the one posted at the place of activity)
- optional activities + dinner + service fee summed up to 83 dollars per person (which had to be paid in cash) which was half the price of the whole tour - might seem a bit expensive

There were however good points of the trip:
- the bus was clean and comfortable
- the guide (Freeman was his name) was very friendly, helpful and well organized, spoke good English (luckily there was only 1 Chinese couple on our tour so all the explanations were made only in English)
- Mount Snow is a really nice place for skiing and we had a great instructor (Amy) who in 1h30 managed to teach us the basics which then allowed us to enjoy the slope on our own

All in all we had a good time, nice experience for someone who has never had skis on their feet before. I don't think however that we will choose TakeTours to book any other trip (too scared of getting into a group that will be predominantly Chinese...).

"Absolutely atrocious"

Absolutely atrocious. Booked tour 2 hours later or shouldn't wasn't available and I then have to wait 7 working days for a refund. Went on to chat and the customer service was the worst I have ever experienced. With one sentence just saying 'wait'. Keep well away.

"4 day Seattle to San Francisco tour"

A complete waste of time and money.

Day 1: we did nothing. Literally nothing! Except for pick up from the airport and drop to the hotel. We were only 5 of us and for a day or a night tour they required at least 4 people. The hotel was so far from the city that the only thing you could do is sleep and wait for the day to get over.

Day 2: international rose garden that had 0 roses. Japanese garden that requires at least 1 to 1.5 hours. The tour guide gave us 30 min for rose garden and Japanese garden combined. The Japanese garden had a $15 entrance fee BTW. Not gonna give my dollars to run through a 10 min garden. PORTLAND CITY: the guide dropped us in the rain and asked us to EXPLORE the city on our own for 2 hours. HAWTHRONE BRIDGE: never went there. Again, the hotel was in Roseburg where we dont have anything to do even if we want to visit more places in portland.

Day 3: supposed to go to crater according to the website and one of the representatives of take tours if the weather is fine . The tour guide said they NEVER take tour to crater lake in winters. (The national park was open and there was no snowfall BTW) They literally lied to my face and cheated to get money out of me. I am a student and had spend all my savings on a worthless trip like this. I regret my decision!

In total a complete waste of time, money and vacation. Please BEWARE of the low prices they offer, every attraction will have an entrance fee and you will never get enough time to spend there. Plus a MANDATORY tip even if you think they don't deserve anything for the kind of service they provide. Go by yourself or some other tour that has the value for your time and money and most importantly- has some ethics to not lie to the consumers.

"Literally this tour has nothing in …"

Literally this tour has nothing in common with his name: 2-Day Niagara Falls Tour from New York/New Jersey, I would call it Go, even if you don`t want to not interesting attractions 2 Day in a row.

We were picked at 6102 8th Ave - Brooklyn, NY location, with a driver who wasn't speaking English. It was hard to find out what he is picking us up (communication was: explaining with hands level), by the way he wasn't wearing nothing with company name (no vest, jacket, t-shirt or hat at least). Small buss (9 places I think was bad smelling, without any fresh air inside and dirty) was also without any logo's or even without printed out (or hand write) note that it`s company bus.



We reach main bus, it was without safety belts ( I event don`t want to think what would be with passengers in case of accident) and no space for the legs and rest room only for urgent cases. Few days before we use other company bus, for shorter distance (about 80 miles) and it has all comfort!!!! For the record, distance to Niagara falls approx. 400 miles!!

In the bus we find out that our tour map was totally changed.

We get some document, with really strange rules, or compensation, for example: In case of incidents or accidents tour operator for delay more than 6 hours: refund of one day`s bus rental rate (usually 800$) shared by the amount of passengers on board.

Second thing, guide didn`t have phone with possibility to call international calls, so if we are lost, or something happened it`s our problem.

At very beginning our guide sayd what we NEED to go to all attractions, even if we don`t want to go. If we are not going to attractions we need to be out of the bus (winter time – 10 or more degrees outside) because of the law. We didn`t want to go to places what we didn`t know nothing about.

1. Secret Caverns. Now when I`m reading about them, I can see that it`s real tourist trap, which is following one of the tour buses en route to Niagara. We had perfect time outside with drinking tea, walking around lake and enjoying view.

2. Dinner. Guide sayd that we need to pay 18$ for dinner each, because she organize dinner for everybody. We were traveling 3 girls with different allergies and food toleration, so we could not go to each restaurant. Guide sayd that it wouldn`t be any open restaurant in city where we will stop (again for the record: Buffalo is the second-largest city in the U.S. state of New York and the 81st-most populous city in the United States.). We had nice dinner in nearby supermarket, and we can choose what we eat!!

3. Niagara falls hotel. Guide sayd that we are very lucky and going to live in NEW hotel, location of hotel was really good (just 3-5 min to walk) but about `New` it was sayd too much (think it`s at least 10 years old) and cleanliness at the hotel not the highest level (drink spot on night table, hole at ceiling at bathroom).

4. Niagara falls visiting. Guide lost her way to Niagara falls 2 times (3-5 min to walk, and she is a guide...). Haven`t heard any information about Niagara falls..

5. Two more attractions what we didn`t go. Driving out of Buffalo to watch falls from other side (we talked with guys who did all attraction and they sayd that it was the only one worth). And watching movie about Niagara falls. Seriously, to be at Niagara Falls and to watch movie, but not enjoy REAL VIEW????

Instead of that we had PERFECT time walking around Niagara, we even reach Canada side, get our stamps to passport and really enjoy our time there.

6. Corning Museum of Glass. For us it was enough to check souvenir shop, for the record: 99% of items was made in China, so telling story about great museum of glass was more then funny. One more trap for guided tour tourists.

At the end of the trip guide asked to pay mandatory service fees, actually we have no idea what for we need to pay (biggest part of passengers was surprised too). Guide sayd that it was for guiding, ordering hotel and etc. (everything what was included to tour), she even take these money from child (under 2 year) who was traveling with his parents. As guide couldn`t explain us why we need to pay for this, because all what she mentioned was included to tour. We asked for receipt, to be sure what she is not getting illegal income and we sayd if we wouldn`t get any official document, we will contact tax office about tax evesion and fraud. We got two: one (wrote on single paper sheet with hand, any official papers at company bus??) second one (it was promised to send it in 3-5 working days) by email next day, that make us concern that not all incomes are legal in this company.

All attractions was payd ( we know that, but it was mention: If you want to go, so we don`t want to go there) and there WAS NO any plan B, you should go or do. Feels like Communism time, when all is equal.

We were 3 persons, who is traveling a lot, but it was first SO BAD experience

"2-Day Niagara Falls Tour from New York/New Jersey"

Literally this tour has nothing in common with his name: 2-Day Niagara Falls Tour from New York/New Jersey, I would call it Go, even if you don`t want to not interesting attractions 2 Day in a row.
We were picked at 6102 8th Ave - Brooklyn, NY location, with a driver who wasn't speaking english. It was hard to find out what he is picking us up (communucation was: explaining with hands level), by the way he wasn't wearing nothing with company name (no vest, jacket, t-shirt or hat at least). Small buss (9 places I think was bad smelling, without any fresh air inside and dirty) was also without any logo's or even without printed out (or hand write) note that it`s company bus.
We reach main bus, it was without safety belts ( I event don`t want to think what would be with passengers in case of accident) and no space for the legs and rest room only for urgent cases. Few days before we use other company bus, for shorter distance (about 80 miles) and it has all comfort!!!! For the record, distance to Niagara falls approx. 400 miles!!
In the bus we find out that our tour map was totaly changed.
We get some document, with really strange rules, or compensation, for example: In case of incidents or accidents tour operator for delay more than 6 hours: refund of one day`s bus rental rate (usually 800$) shared by the amount of passengers on board.
Second thing, guide didn`t have phone with possibility to call international calls, so if we are lost, or something happened it`s our problem.
At very beginning our guide sayd what we NEED to go to all atractions, even if we don`t want to go. If we are not going to attractions we need to be out of the bus (winter time – 10 or more degrees outside) because of the law. We didn`t want to go to places what we didn`t know nothing about.
1. Secret Caverns. Now when I`m reading about them, I can see that it`s real tourist trap, which is following one of the tour busses en route to Niagara. We had perfect time outside with drinking tea, walking around lake and enjoying view.
2. Dinner. Guide sayd that we need to pay 18$ for dinner each, because she organize dinner for everybody. We were traveling 3 girls with different alergies and food tolerations, so we couldn`t go to each restaurant. Guide sayd that it wouldn`t be any open restaurant in city where we will stop (again for the record: Buffalois the second-largest city in the U.S. state of New York and the 81st-most populous city in the United States.). We had nice dinner in nearby supermarket, and we can choose what we eat!!
3. Niagara falls hotel. Guide sayd that we are very lucky and going to live in NEW hotel, location of hotel was really good (just 3-5 min to walk) but about New it was sayd too much (think it`s at least 10 years old) and cleanliness at the hotel not the highest level (drink spot on night table, hole at ceiling at bathroom).
4. Niagara falls visiting. Guide lost her way to Niagara falls 2 times (3-5 min to walk, and she is a guide...). Haven`t heard any information about Niagara falls..
5. Two more attractions what we didn`t go. Driving out of Buffalo to watch falls from other side (we talked with guys who did all atraction and they sayd that it was the only one worth). And watching movie about Niagara falls. Seriously, to be at Niagara Falls and to watc movie, but not enjoy REAL VIEW????
Instead of that we had PERFECT time walking around Niagara, we even reach Canada side, get our stamps to passport and really enjoy our time there.
6. Corning Museum of Glass. For us it was enough to check souvenir shop, for the record: 99% of items was made in China, so telling story about great museum of glass was more then funny. One more trap for guided tour turists.
At the end of the trip guide asked to pay mandatory service fees, actually we have no idea what for we need to pay (biggest part of passengers was surprized too). Guide sayd that it was for guiding, ordering hotel and etc. (everything what was included to tour), she even take these money from child (under 2 year) who was travelling with his parents. As guide couldn`t explain us why we need to pay for this, because all what she mentioned was included to tour. We asked for receipt, to be sure what she is not getting illegal income and we sayd if we wouldn`t get anny official document, we will contact tax office about tax evesion and fraud. We got two: one (wroten on single paper sheet with hand, any official papers at company bus??) second one (it was pomised to send it in 3-5 working days) by email next day, that punkt make us concern that not all incomes are legal in this company.
All atractions was payd ( we know that, but it was mention: If you want to go, so we dodn`t want to go there) and there WAS NO any plan B, you shoud go or do. Feels like komunism time, when all is equal.
We were 3 persons, who is traveling a lot, but it was forst SO BAD experience

"So bad experience..we were doctors in …"

So bad experience..we were doctors in the trip. Planned with great hopes but ...guide was so bad.stupid.hopeless....they know tourist are not going to do anything in trip...guide told us to get out of the bus ...he was chienes ...loud and arrogant .not coperative ...frustating experience .....

"Pesimo servicio"

Hago publico el presente mensaje para que otras personas que pretendan contratar los servicios de Taketours tengan una idea del mal servicio que prestan y como se lavan las manos alegando que ellos solo son una agencia y que quienes dan los tours son otras empresas, lo que a continuación se describe son situaciones que otros turistas, mi esposa y yo vivimos en un tour a las cataratas del Niágara que partió el día 27 de Manhattan y regreso el día 28:
1. El personal de staff integrdo por el guía de turistas que responde al nombre de Benny en todo momento demostró poca tolerancia para con quiénes éramos hispanohablantes y nos acercamos en varías ocasiones a solicitarle ciertas aclaraciones respecto a sus indicaciones, demostrando gestos de poca paciencia e intolerancia a nosotros, incluso atreviéndome a pensar que esto fuera motivado por cuestiones raciales.

2.- En ningún momento ni antes ni después de contratar el tour a Niágara se me informo que sería bajado del camión en medio de condiciones climáticas adversas en caso de no adquirir el servicio extra consistente en un recorrido por las cataratas y el fuerte durante el segundo día del tour, esto es así ya que durante dicho segundo día del tour fuimos llevados temprano por la mañana a las inmediaciones de las cataratas del Niágara en donde por parte del mencionado Benny se nos conminó nuevamente a adquirir un suplemento de sus servicios consistente en un recorrido por las cataratas y su fuertes bajo advertencia de que en caso de no adquirirlo seríamos bajados del camión, amenaza que fue cumplida ya que efectivamente mi esposa y yo fuimos obligados a bajar del autobús en medio de una nevada y con temperaturas de -16 grados celsius, además de que al momento de que fuimos obligados a descender se nos exhibió frente a los demás pasajeros por medio de el sistema de sonido como personas que no queríamos pagar eso y que por ello nos dejarían ahí donde no había donde resguardarse.

3.- Durante el trayecto de regreso de Niágara a NY el conductor del autobús empezó a demostrar signos evidentes de cansancio ya que constantemente se tocaba los ojos, bostezaba, se golpeaba la nuca e incluso cabezeo en 4 o 5 ocasiones , situación por la cual yo de manera personal me acerque al gusto Benny, quien en ese momento me hizo saber que eso no era así y que el conductor se encontraba bien, sin embargo al continuar el trayecto otros pasajeros se percataron de dicha conducta y se lo hicieron saber, razón por la cual nuevamente me acerque para solicitarle a Benny que le dijera al conductor que se orillas si se encontraba cansado, a lo cual el con gritos me respondió que me sentara y me amenazó con bajarme del camión si no lo hacía, el conductor continuo su trayecto y nuevamente cabezeo, situación que fue observada por una pasajera ya mayor quien alertó al guía Benny, razón por la cual fuimos llevados a una estación de servicio a 1 hora y media de NY en donde dicho Guía me confronto de manera verbal y grosera afirmando que el conductor se encontraba bien y que tenía muchos años de experiencia con ellos, y que en ese momento no podiamos hacer nada, que si querianos nos podíamos quedar ahí en medio de la nada y llegar por nuestra cuenta a NY o subirnos al autobús y continuar el trayecto, desafortunadamente por encontrarnos en un lugar en donde no hay transporte a la ciudad de NY los otros pasajeros, mi esposa y yo nos vimos obligados a subir al camión nuevamente y continuar el trayecto, en el camión antes de iniciar el trayecto intenté platicar con el conductor para explicarle que todo lo sucedido no era nada personal, sin embargo lo que obtuve de respuesta por parte de el fueron gritos y un "fuck you" además de que de manera retadora se quitó la chamarra y se me planto en frente como retandome a los golpes.

"I took a SFO three day tour and as …"

I took a SFO three day tour and as other users have mentioned, this tour is only for Chinese folks. The tour guide is utmost mean and rude . Infact my daughter had a 103 fever while in the bus and the guide very rudely denied in bringing the temperature of the AC a bit up. What a shame when you can't be a good human being , forget about being a good guide.NEVER EVER GOING TO TOUR THROUGH THEM.