"Call credit supply Noddle... avoid runing peoples credit"

Call credit supply Noddle. For the last 7 months noddle has given me 7 months defaults effecting my credit file for somethig that was paid off in NOVEMBER. And refuse to do anything about it.

Would avoid at all cost
Staff are useless and refuse to help even when you prove you're right

"Useless company not fit for purpose"

Useless company not fit for purpose, says it doesn't hold enough information to create a credit report, I need to get some of there high interest loans and cards. I have a top notch report on Experian. keep on top of my bills and cards. One company has turned me away because they said they collected there information from here - how when this company holds none on me, they did also say I don't exist :(

They also have my name spelt wrong - again all the other agencies have the correct spelling - surely thats a primary school error - again how can companies base anything on what this company has to say. You spend years building up a great credit to get a great credit score for someone like these to come along and trash you within seconds - very angry and frustrated.

There complaints procedure is a joke - 28 day for a response - why take so long on something that is so very important, especially if companies are basing their decisions around what this company has to say about you.

It appears this companies business is to sell you high interest loans and cards. This company needs closing down to avoid completely trashing people lives.

AVOID THESE CON ARTISTS AND COMPLAIN TO FCA - MORE COMPLAINTS WILL HOPEFULLY GET THEM SHUT DOWN!!!

"Very hard to deal with."

A bad experience with this company. It's very frustrating as we don't individually have any say over the information they collect and store on us. I fully understand there is a place for this type of business in our economy, but it's an uphill struggle when trying to change anything.
I have errors in my credit file: Just so people can understand, there are two types of errors.

1) Error in the data received by CallCredit
2) Error in the way CallCredit files and manages the data received.

When its the first error, CallCredit have very little power to change. The individual has to go to the sources to amend the incorrect information as it will keep on being sent to CallCredit. Once the error is sorted then CallCredit will update after they receive the next batch of data from the source. Therefore I can truly understand why it's not a quick fix to correct the credit file on this occasion.

The second error is the one I have encountered. Unfortunately, there is an individual with very similar personal information to me. CallCredit can't distinguish between us and have grouped all our data together. (Equifax and Experian don't have any issues.)

If anyone staff member looked at my credit file they would clearly see that there are two different individuals on it.

After contacting CallCredit I seem to be going around in a circle. They stand behind the 28 day window to respond to all queries that you must email to them. 14 days after the first email, I contacted them and they've requested that I send another email explaining what the issue is again..! After that, I will have another 28 days to wait for a response.

As this is completely their fault and could be dealt with in-house. I do think they should be able to sort it quicker than the 28 days.

I now might miss out on a preferred mortgage because of it. Because of their administration error, it could cost me £100's of pounds.

On a slightly different note. I have the complete credit history of someone else available to me. I'm sure that will breach the new General Data Protection Regulation (GDPR) that will come into effect in the next few days.

Added Comment since posting this:
Callcredit regards 28 days as 28 working days. After explaining to call office working that there are 7 days in a week she reply “We don’t work Saturday and Sunday so they don’t count.” which is fine. But please inform people that’s it’s Working Days. Surely, clear communication is important when dealing with complaints.

"I was helped by Annabelle and Amy in…"

I was helped by Annabelle and Amy in the disputes team who were helpful, polite, considerate. One of the smoother experiences as I tried to work out an erroneous default against my name

"The worst company I’ve ever come…"

The worst company I’ve ever come across. But what’s even worse is the fact that some banks and finance companies use call credit as reference for credit scoring. THEY HAVE INCORRECT INFORMATION WHICH THEY WILL NOT CHANGE!!

Edit:
I have contacted call credit via email and through your sister company Noddle also Totally Money. Still no response from anyone.

"Appalling"

Appalling, "were right you're Wrong" take it or leave it or apply to FOS. Gave a poor rating to an application for CC, I successfully overturned it, as I had other credit reference agencies with top score they very kindly added note to file to clear up any highlighted errors. CallCredit just "we're right you're wrong", end of matter. P.P.S.

"Unacceptable experience"

I paid Statutory Credit Report for £2 in order to see my credit report by Callcredit. There was a error in my report and I submitted a credit report dispute back in 9th Feb 2017. I have been told I will get a reply within 28 days but I never did get one.

At the end, they could not have my credit record correction even I disputed it, I have been told Nationalwide provided them the data even Nationwide made a mistake and I have provided the proof to call credit, a letter from Nationwide acknowledging making the mistake of submitting incorrect data to Callcredit.

Worst, after I submitted an initial review on trustpilot, Callcredit requested my review to be removed after 6 months and I did not realise the review was removed until I logged in one year later.

"Awful service"

Simple to use.
However they are unable to fix issues where their reports are incorrect. They are very slow to respond.
Experian was much faster and offers a better service. Fixing an issue within days. Which after well over a month I'm still waiting on call credit to fix.
I would not recommend them.

"I had a pleasure to be assisted by…Andrew Wade"

I had a pleasure to be assisted by Andrew Wade - a very professional member of Call Credit - I would highly recommend Callcredit solutions for the public sector.

"How many bad reviews are you going to…"

How many bad reviews are you going to get before you do something?

It was a grisly experience, misleads the customer and is impossible to find someone to contact to complain. It's SHOCKING!!! I would appreciate someone contacting me personally on lmy email address which infuriatingly you won't allow me to publish here, to discuss this.