"The worst security company I have ever…"

The worst security company I have ever used! I've been waiting more than a month for a technician to come to my business. It took almost two weeks to even get an appointment of 4/16/24 and they still haven't sent anyone! Oh by the way, they did CHARGE ME for this non-existent service call...Beware of this company!

"They are a scam"

***IF YOU CANT CANCEL - what they don’t tell you - send a cancellation email w/ name, address, phone number and your secret word. TO MAKE IT OFFICIAL, end it with your written signature (I took a picture of mine and inserted it at the end). They won’t cancel any other way…and they won’t tell you you need it. It was buried in your contract you signed and didn’t get a copy of.***

I’ll keep it short - I had another security company install on 4/8/24. I was told on Fluent install, I was protected, even if someone ripped the panel off the wall. As the tech from the new company unhooked the panel, he told me to expect a phone call. There was none. It is now 4/28/24 and to this dateI receive daily notices my equipment isn’t responding, but no one has contacted me to see if I’m alive.
Fluent was called on 4/11/24 to cancel service. I was told all systems were down, they couldn’t check any account - to call back next week. I began looking for an email address - absolutely none listed. They had an AI help box - I asked, it gave me the email address AND all personal info I needed to include to make it an official email. I also sent the cancellation email on 4/11/24. Becky responded and said they would work on it the following week when their system was back up. in 4/22/24, Becky told me I couldn’t cancel without calling the cancellation number, which she provided. Since that time, I have a six minute call that went to voicemail in which I told them I was cancelling and provided all pertinent information. I have a thirty minute, a forty- five minute, an hour and a four hour documented hold times at that number. No one is monitoring. Friday evening, I called the regular Fluent number again and tried several extensions. None answered. I then tried the “I want to become a customer” extension and it was answered immediately. I went off. I was told every email I had sent since 4/11/24 did not count, because “it did not include a handwritten signature”. If true, you could have told me ten emails ago. Part of my contract with them involved me setting up a secret word, in case they called or contacted me through the panel. That word was to prove who I was. That word was provided in each email. That word was my signature.

They are a scam - delay and collect. If they refuse to tell me what to do with their disconnected equipment, I’m sure they’ll come after me later.

"Brutal"

Same thing others are saying... never worked properly and I tried to cancel. Wasn't allowed to!? And now its been 5 years and my term is up and I can't get ahold of anyone to cancel it. I waited on hold for a total of 3 hrs today. 1Hr this morning then had a meeting I had to go to so I hung up. Then same thing happened after another 40min attempt. Finally had more time to sit and wait... I was on hold for 1hr and 30min then got sent to voicemail!

"The worst security company I have ever…"

The worst security company I have ever dealt with. Do yourself a favor and do NOT retain this company. Equipment was faulty, I cancelled my account in 2022 and this company is still taking payments. To be clear, I full paid out my contract. Have submitted a cancelation request and talked to numerous agents.... this matter is still ongoing. Do Not Sign with them .... terrible customer service, faulty equipment and rudeness. Back away

"This company is the worst I had the…"

This company is the worst I had the same experience as most. System never worked properly, won’t let me out of the contract, and when my contract was over they automatically renewed it. I called and they say I had to pay a significant amount of money to cancel. They said the only thing they could do was send a tech out to fix it. A tech was supposed to call to set up a time to come out.That was over a month ago. I have not heard from anyone. I’ve called twice and have heard the same BS “ a tech will contact you”. This is a big SCAM!!

"The Nightmare Continues"

Good Day, Canadian Military Peeps!

I retired Apr 22 and used my last move from Winnipeg to Edmonton after 38 years of service.

I will post a negative review each month they steal money away from me. Then, I will continue to post negative reviews each month for as long as possible. A person needs to have a purpose in life.
If I can prevent this malfeasance from happening to just 1 person, then I will sleep easier.

Posting season is, or soon will be, upon us. I just want to wish everyone a safe move to their new adventures, wherever that may be.

I know in the province of Manitoba when you go to purchase home insurance, they nudge you towards getting a home security plan. With this plan you get a rebate. Basically, the same amount you pay for a monthly home security is what you get back. However….FYI and hopefully others will learn from my misfortunes regarding Fluent Home/API Security.

Please, avoid this company at all cost. They're not worth the aggravation and you cannot get out of the 3-year contract. They'll tell you, as a military member, that you can break the contract if you're posted, but I'm paying 8 months of my remaining 2nd contract due to a move in January. Just FYI, once your first contract is up, you are automatically enrolled into a second 3-year contract without any notice. If you do not provide a cancellation notice within 30 days of your end contract date, you’re locked in for the next 3 years.

From what I understand, I'm not the only military member to be taken by this company. Also, FYI, there is FB page regarding Fluent/API complaints. Please have a look at this page before locking yourselves in.

In doing further research on this company and how to get out of the second contract, I stumbled across a CTV article. This woman had a break in, Fluent didn’t notify her of the break in and then to add insult to injury, they wouldn’t let her out of her contract. The Alberta gov’t knows this company is fraudulent, but have not stepped in to protect her citizens.

There is also a BBB site for Fluent/API Home security, and it is eye opening to say the very least.

Please, please, please, my Brothers and Sisters in Arms, with the cost if everything today, please be aware of this fraudulent company. I just hope I can save just 1 person from being ripped off, then my conscience will be at ease.

Be safe and good luck!

"Well done great job 👏"

Well done great job 👏

"Absolutely garbage and thieving…"

Absolutely garbage and thieving company. Had them for my house for 2 years. In that time they never corrected issues. We canceled once the contract was done with giving them 2 months warningbof our cancelation. They canceled after trying for some time to convince my wife to resign. We didn't. Then once done they stole 4 or 5 months of payments and refuse to return the stolen money. NEVER USE THESE SCAMMERS. THEY DONT CARE ABOUT CUSTOMERS, JUST STEALING YOUR HARD EARNED CASH. If I could give negative stats I would.

"I forgot my password since first day…"

I forgot my password since first day 07/04/24. I am not getting the option to renew password as the link to to do so expires very quickly after taking a long time to pop up in my email. to date I have been unable to sign in and login in. I was originally willing to wait a couple days but now I want subscription cancellation and my payment refund.....Sandra B

"Great customer service"

Great customer service. Solved issue quickly.