"Do not get Fluent Home Security..."

I signed with Fluent Home Security in October, 2019. I moved in October of 2022 and sent an email requesting to cancel. They replied, stating they need a signature (not required in contract) so I sent a letter, complete with signature.

After almost 1 year, 2 letters, 8 phone calls and dozens of emails they still REFUSE to cancel and continue to charge my card. It is now with the courts to try and get the account canceled and recover my money.

*DO NOT GET FLUENT HOME SECURITY*

"I had to contact the Consumer Protection Division because of this company!..."

Lets just say I don't know where to even start with this company. They are scammers and straight up fraudulent to the point I have had to get Consumer Protective Services involved after weeks leading into months of being screwed around. First off what company locks you in for 42 months but verbally say its a 3 year contract which that is actually 3.5 year contract. of course I am finding this out now that i am trying to cancel with them as I was a renter in a home and have moved. truthfully I should have read every fine print and going forward in the future I will be very cautious of companies and there straight up lies.

Lets just say they make it virtually impossible to cancel, always long wait times over the phone and if you email support it goes un answered for weeks. I have continually had to talk with several people who have not helped me or dicked around. Because I am in a contract I was fully expecting to pay out my contract which I have now found out is 1.5 years oweing not just 1. (as stated in my contract i owe 80% of whats oweing) but to even speak with someone and move forward to finalize with them is rediculous. There are so many other companies that dont lock you in for such a rediculous time period, I am telling you save yourself time and money and go with a different company. There customer service and support is non existent and they will do whatever they can to screw you around.

"I had a motion sensor quit..."

I had a motion sensor quit. Twice in 1 day I spoke with 2 of the stupidest women support staff ever. Long story short I said send me out a new sensor which the last lady reluctantly agreed. I received the new sensor today and phoned in and got an amazing gentleman who guided me thru the steps to authorize the new sensor. We got everything back up and running.
He was amazingly helpful.
Fluent you need to train all your support staff to be as knowledgeable about the equipment as this young fellow.

"Easy to work with and very knowledgeable..."

Easy to work with and very knowledgeable

"The carbon monoxide tester that was…..."

The carbon monoxide tester that was given to me 2019, expired in 2023. Now Fluent have invoiced me for two new ones which have yet to arrive. My constant phone calls to Fluent never get answered or the person on the phone say they will return the call but never return the call.

"The technician was very helpful and…..."

The technician was very helpful and friendly. He checked every part of our fluent system to make sure all was working. Very impressed. Sorry I forget his name!

"Jordan Tippetts was very explanatory..."

Jordan Tippetts was very explanatory, courteous, he was very helpful .Jordin was not pushy but did his job thoroughly. Thank you Fluint for hiring someone like Jordan I will say everyone that I have spoken with from Fluint was very helpful as well .

"The best part of my experience was with…..."

The best part of my experience was with Jae from Retention. He was extremely helpful and was able to help me with my problem - answered all my inquiries. The time it took to get a person to talk to was unacceptable. You need more staff like Jae !

"I had a very positive experience..."

I had a very positive experience. The technician was very helpful and patient. The problem was quickly rectified. It couldn’t have been a more positive experience.

"The fluent tech was very helpful and…..."

The fluent tech was very helpful and patient on the phone. Reprogramming all the cameras to a new isp is slightly complicated but she took the time it needed to get it all up and running.