"Very helpful and polite"

Very helpful and polite, glad to be a customer ☺️

"POOR customer service"

I came to this site to seek direction for resolution of my recent issues and experience with Fluent. I see that so many people have had the same exceptionally poor "after the sale" experience as I have had. I also note that Fluent's laughable recycled response to those who have had less than good experiences is, "Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues. We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 238-4826 to discuss your concerns and see what we can do to make things right. Thank you for your feedback." And then, with plenty of time and patience, one can maybe get a live person on the phone. Typically, the situation has either escalated or been solved out of necessity while one waits to get through to a "customer service" representative who then passes the buck to another department. And it's back to square one. Very frustrating. Thank goodness for local Better Business Bureaus. There, locally, I was able to get a person on the phone who was able to provide me with resources for action. Onward and upward, folks. You will be wise to choose a different company for your security system needs.

"Ank was very professional"

Ank was very professional. Great work

"Wade was very friendly"

Wade was very friendly, knowledgeable and very thorough. He answered all our questions and really husstle to get the job done in a timely manner.

"Marie was very helpful"

Marie was very helpful

"Fantastic, I was very happy. Edward was very knowledgeable"

Edward was very knowledgeable and kind. Fantastic job Edward!

"Marie was PHENOMENAL"

Marie was PHENOMENAL! She resolved my issue within minutes. Her professionalism was awesome. She understood my frustration and provided the appropriate resolution.

"Ank did an awesome Job reconnecting my…"

Ank did an awesome Job reconnecting my services

"5 stars today"

5 stars today. Ella's, was outstanding and very thorough.

"Matt was very good at his job had to…"

Matt was very good at his job had to come out twice to get doorbell hooked up but finally got it and he wouldn't give up