"Its so sad to see bad reviews"

Its so sad to see bad reviews, which all seem about delivery times..
Because the actual product is incredible, I have eaten an unhealthy amount of this cheese since Christmas.
The cognac chutney and Beech wood or Red storm is a combination made in Heaven.

"Super fast delivery "

I ordered the couples hamper from this company , as we received one as a gift for Christmas and really enjoyed the contents . Ordered 04/02/25 and received the item the very next day. Fantastic service and delivery. Thank you we will enjoy our hamper.

"I have ordered from Snowdonia many…"

I have ordered from Snowdonia many times over last 5 years. Never been disappointed with the products or service. Prices are below what cheeses go for in supermarkets and the variety is much better.

"Received a hamper as a gift and the…"

Received a hamper as a gift and the quality of the cheeses in it is unmatched!
Amazing cheese, chutneys and cracker selection. Comes with an information leaflet detailing everything you need to know about the products. 100 percent recommend

"Order not delivered and provided incorrect tracking number"

They sent a DHL tracking code on Dec 22nd for the delivery on Dec 23rd, 2024. To this date the tracking code does not work. This was a gift order and this company has let down. I will not recommend to any one.

"Terrible company "

I ordered 2 Christmas cheese hampers on 17th December and paid £9 for nominated delivery day which should have been delivered on 21st December. Spoke to DPD no parcels have been scanned onto their system. Tried contacting company via telephone and email and no response. Terrible customer service !! Now await refund !!

"Hamper not delivered!"

Hamper not delivered although my sister was in all day! No text message sent to indicate the company had had problems delivering. Emailed Snowdonia Cheese Co to try and get it sorted but reply stated that they were on holiday. Utter rubbish!

"Resolved an issue within 24h"

Initially the order went undelivered by DPD but I emailed for help on Friday, and by 5pm Saturday (next day!) the full order was on the doorstep. Amazing customer service and a delicious product, thank you .

"named day delivery x2 one late, the other still not arrived"

Deliveries not sent out on time... paid for named day delivery for two orders.
Customer service is terrible....left messages on telephone and email, no one has replied.
I have since received one delivery which was 2 days late and the other has still not arrived.
All companies can have problems ....it is how it is dealt with that matters, and this company needs to start communicating with its customers, because from my experience I will never be ordering from them again.

"I have written 2 emails to Snowdonia…"

I have written 2 emails to Snowdonia with the same reply on each stated they had just come back from a holiday period so then I send another stated a holiday period at the busiest time of the year ....I ordered 2 cheese hampers both arrived within 36 hours so I was so pleased with quick delivery I then ordered a Third to go to.my Sons for a Christmas surprise as he loves Cheese now I ordered this on the 16th December stated delivery before Christmas so as you can imagine am horrified to receive the same reply to both my emails giving me no idea of delivery....I have now send them a 3rd stated I hope if my Son doesn't get he Cheese Hamper that they honour it will full refund I really hope it doesn't come to this as my Son will be left without a Christmas Present....Reading other people's reviews doesn't fill me with much hope ....We most all ask for full refunds if our hampers are not delivered on time ....