"AVOID THIS COMPANY THEY ARE NOT TO BE…"

AVOID THIS COMPANY THEY ARE NOT TO BE TRUSTED.
I ORDERED PAVING ON THE 12th JULY SAID 7-10DAYS DELIVERY AFTER 3 WEEKS AND SEVERAL MESSAGES AND PHONE CALLS AND NUMEROUS EXCUSES STILL NO PAVING!!!! ON THE 7th AUGUST I CANCELED THE ORDER AND ASKED FOR A REFUND.THE PROMISED REFUND HAS NEVER ARRIVED. THEY SAID A REFUND HAD BEEN SENT TO MY PAYPAL ACCOUNT BUT PAYPAL WERE UNABLE TO GET THE MONEY, SO READ INTO THAT WHAT YOU WILL!!!!
I HAVE NOW REFERED THIS TO MY CREDIT CARD COMPANY.LOOKING AT THE REVIEWS MOST PEOPLE SEEM TO BE IN THE SAME POSITION AS I AM.MAYBE WATCHDOG OR TRADING STANDARDS SHOULD GET INVOLVED AND GET US OUR MONEY BACK.
UPDATE.
THE REPLY BELOW FROM PAVING SUPERSTORE SAYS THE REFUND HAS BEEN RESOLVED,
YES IT HAS, BUT NOT WITHOUT THE HELP OF MY CREDIT CARD COMPANY WHO HAVE REFUNDED ME MY MONEY, SO PLEASE DO NOT USE THIS COMPANY YOU MAY NOT BE SO LUCKY

"Very bad experience"

Very bad experience, I made order 23/7 with up to 10 days delivery after two weeks and several calls made and chat conversations I cancelled my order after almost weeks delayed and blamed everyone except them self, i asked for refund 07/08,refund accepted at 11 August and still waiting for money, I orderem from other supplier and I have my order delivered with 3 days and tracking from first day till pallet was left on my driveway,

Selena - Paving Superstore
help&pavingsuperstore.co.uk
11 August 2023 at 14:07
[#200741] Conversation with Gros

Hi,
Thank you for your request. I have cancelled your order and sent it to accounts to process the refund.

Kind regards,

Selena

"The company has failed to deliver!"

The company has failed to deliver my order, which was placed on 24th July. I've chased them on numerous occasions to no avail and now they don't answer the phone! I will be seeking a refund ASAP

"Only giving 1 star as the option wasn't…"

Only giving 1 star as the option wasn't there for none! Website states 7-10 days for delivery, after chasing 3 times was told they couldn't give a date for delivery but would definitely be longer than the 10 days max stated. They never contacted me to tell me this, it took me chasing them. Cancelled the order as needed them urgently and am now 15 days into this. Have requested refund on multiple occasions via email and phone. Last update yesterday was that the refund was processed 2 weeks ago, funnily enough speaking with my bank there was absolutely nothing showing their end. Have had to resort to raising a dispute with my bank, luckily I have an email stating they would process a refund which was good enough for my bank to take over and help. Terrible customer services and by reading other reviews they are clearly holding lots of people's money from orders they cannot fulfill!

EDIT - 13th September! Despite replying to this review and telling me a refund was processed on 24th August, 3 weeks on I STILL have no money back in my account and have been assured that there is absolutely no problem on my banks end (backed up by receiving other refunds the next day!) Absolute shamble, and the audacity of replying to this with a generic reply knowing full well they still haven't refunded me my money!

"Take payment for stock they can't…"

Take payment for stock they can't deliver.
Website says 7-10 workings days for delivery, after 4 weeks they couldn't even tell me when it would be delivered. I cancelled the order and it then took 2 weeks to refund me the payment.

"This "COMPANY" is a SCAM!"

This "COMPANY" is a SCAM!

Had the same experience as many others have mentioned here. Ordered on 18th June with a supposed 2-4 day delivery. Lol. Have been chasing them for 2 months until I eventually got tired of the "we don't have a courier" excuse and asked for a refund. It's now the 3rd of September, more than 2 weeks since I've asked for a refund, and nothing yet. Will refer to the police and trading standards.

Classic scam. Avoid at all costs!

UPDATE 18th Sept:
===============
I never got my refund from them. Even after waiting more than 2 weeks and contacting them twice about it. I had to go to my bank and initiate a complaint against the paving "superstore". Luckily my bank saw all the evidence I provided and side with me and issued the refund within 24hs.

My guess is that these guys play the game of stringing you along until the claim period expires, so your bank can't get you a refund anymore (around 2-3 months) Don't get sucked into that, claim back from your bank early!

P.S. Went to Travis Perkins to buy the same stone there, delivery within 48hs. Let that be a lesson. Go to a reputable seller. Don't get suckered by the low prices. If it's too good to be true, then it aint...

"Awaiting refund."

Ordered paving 23rd June.
Still not received 9th August.
Requested refund 9th August.
Still waiting for refund..

"Avoid!"

Avoid!! Don't waste your time and money with this company.delivery time shows up to 10 days I was waiting for my order 3 weeks and still was not shipped so I canceled the order and now waiting over 3 weeks for refund and still not get it. I am start thinking this company is it a scam. Better order somewhere else if you dont want to loose your money.

"Have had to reach out to my credit card…"

Have had to reach out to my credit card company in order to secure a refund due to Paving Superstore failing to process it after more than 17 days.
Please be wary of all the recent good reviews from newly created accounts with only 1 review.
Wouldn't touch this company with a barge pole.

"No refund after 2 weeks."

Placed an order on the 15th August, emailed the same evening to cancel my order as found the same product much cheaper elsewhere.

Called on the morning of 16th August to avoid the order being processed. Customer service advised they had cancelled my order and I got an email to confirm the same.

Last week (21st) I called to chase the status of my cancellation to which I was told it was done "yesterday". I am still yet to receive the refund into my bank, if I don't hear anything within the next 24 hours I will be raising it with my bank.

I am currently £401 out of pocket. Starting to think this is a scam, I'd recommend avoiding.