"Do not use!"

Didn’t deliver slabs, constantly fobbed off, no communication. Took 18 days to get a refund which is a joke!
Got the slabs in 2 days from paving stones direct!!
Worst customer service I’ve ever come across.
If they changed delivery dates on the website and communicated with customers I’m sure things would improve.

"Literally THE WORST company I’ve ever…"

Literally THE WORST company I’ve ever had to deal with. Placed an order for Talasey Porcelain 'Vitripiazza Bellezza Lite' paving slabs on the 17th of June. Left it a week as it said 3-7 working days before I made contact with them, got an email back saying they’re experiencing delivery haulage issues expect it to be delivered within 10 days. Again, no delivery, contracted them again, same response but this time expect it within 14 days. Again, no delivery, see a pattern? This time, I got a response from a “ceo” saying apologies blah blah blah, it’ll be with you soon. Then nothing, for weeks. I’m so glad I paid via klarna, I contacted them and they froze all payments after submitting a complaint. I phoned the company and spoke to someone who was “in a different department” to answer my questions, the other girl was apparently on her lunch (2.45pm) n promised she would contact me via phone or email with my order update. Nothing, for days. They then didn’t answer any of my calls. Klarna stepped in and cancelled my order, on the 10th of august I got a refund. All I wanted was a pallet of tiles at a decent price to complete our patio for summer. It’s now nearly over and the gardens a building site still. DO NOT BUY FROM THIS S**T SHOW OF A COMPANY.

"DO NOT USE"

appalling service. Order placed early June no sight of slabs. Poor customer service do not reply to emails. different story told every daily contact. they do not contact you always us contacting them.No compassion of how you are feeling and stress caused. Blaming haulier but have had plenty of time to sort out!

"APPALLING"

Absolutely disgraceful service! Non delivery of slabs and after 3 weeks of us ringing daily they email us to say they are cancelling order as they are unable fulfil order. order was placed 13th June!!! They do not get in touch with you at all we had to ring them on a daily basis. Lied to us every time spoken to and changed excuses. Don't care that we are living in building site as preparation work had been done and we were constantly having to defer builders at our expense.
DO NOT USE!!!

"Ordered paving with a 2 week delivery"

Ordered paving with a 2 week delivery, had to cancel after 8 weeks because there was never any idea of when my delivery would come. No help from customer service. I lost money in materials and lost the summer because of them. Avoid
Edit: Refund from my cancelled order has not turned up almost 3 weeks after cancellation..

"Avoid like the plague"

Ordered on 4th July expected delivery within 14 working days, chased up on 28th still no delivery date so cancelled on the 3rd August refunded on the 6th August! Very disappointing and embarrassing having to explain to a client that I have no idea when to expect the delivery, stick to the usual merchants. FYI company number given on pavingsuperstore.co.uk relates to a different company but same address!

"LIARS DO NOT USE"

Their professional website says that the tiles will turn up in 7 to 10 days, but in reality I have been waiting 6 weeks and when I ring them they say they still have no idea when I will receive them. Meanwhile the same tiles are still advertised 7 to 10 days delivery

"DO NOT PURCHASE FROM THEM"

DO NOT PURCHASE FROM THEM. I'M WAITING 3 WEEKS AND NO SLABS OR REFUND. THEY SAID THE HAULIER THEY USE WENT BUST SO CAN NOT GAURANTEE DELIVERY DATE. AVOID AT ALL COST, I WOULDN'T BE SUPRISED IF THEY GO BUST SOON... SAVE THE HEAD ACHE AND DO NOT PURCHASE!!!1

"Avoid this company"

Paving superstore have quite a slick website but the service is terrible. Our paving order was never dispatched each time I rang they could give no indication at all of when the order would be delivered.
I requested a refund and was given wrong e mail address. Awaiting refund. The way this company conducts its business needs investigating by Trading standards and Watchdog.Happy to take your money even got the cheek to request before and after photos!!!! Use a local company

"Would not recommend using this…"

Would not recommend using this supplier. Poor customer service, lack of any updates regarding delivery and when you cancel you will have to fight for a refund. I am glad that I had used PayPal who eventually managed to secure my refund.
Suggest that you use a local builders merchant for vastly superior service.