"Poor Haulage or Freight, defo communication"

Placed an order for some slabs 10th June, thinking not too concerned about lead time as I have alot of prep to do first. Here we are a month later and still no idea of when it will be delivered.

They state haulage issues, which I struggle to believe, 1) as I have had many deliveries and collections of building materials and skips to my house over the past month. 2) I work in a business that uses hundreds of lorries each day and not heard of any issues of haulage.

We now sit here for the past two weeks with a the front of our house looking unsightly while we wait for a mere morsal of when it may arrive.

Do we wait, do we cancel, we are away on holiday in a couple of weeks, what would you do?

My opinion is they is no issue with haulage but a freight one, it is just in a container making its way round the continents to the UK, hence having to wait 6-8 weeks, note their site says 5-7 working days.

Just dont believe the responses we get from chasing each week which are typical to the ones below, unforseen issues (what does that mean), many bank holidays (are you kidding me), haulage (do you mean freight lead time).

There site does not even mention these difficulties, which also cooms across as underhanded, which makes it all the more difficult to believe these responses.

Just an exhausted customer not sure what to do as their prices are very competitive, but cannot wait forever like a lemming, may have to spend a bit more to get it from, dare I say it, a more reputable supplier.

"They promise"

They promise, promise, promise, I wait, I wait, and wait more!

order number 6732

"AVOID total lack of customer service"

AVOID! Order placed 8th June, website quotes 3-7 days delivery, I included a note and email ‘please can delivery be by 15th June?’ as I was going on holiday, nothing, so call, ‘no cannot deliver before 15th but what day would you like?’, brilliant ‘Mon 25th June please’. My builder did groundwork on Mon 25th, cutter, mixer, sand, cement all here ready to lay. I call in afternoon to be told they are coming 4.30-5.30 by Palletline, by 5.30 no slabs, no answer at Paving Superstore, call Palletline ‘no we are due to pick up on Tues deliver Weds!’, driver turned away on Tues, try again Weds, by Thursday I had established there is no stock! Cancelled order, waiting for refund, they have had my money for 22 days as of today, I have found stock somewhere else, luckily my builder very understanding and gone on to another job! Absolute shambles, difficult to get through on phone, no response to emails, stressful week! This has taught me to look at Trust Pilot for this kind of purchase!

"Terrible customer support"

Terrible customer support. Initially was told 3-5 days delivery. It never arrived. After several calls and emails I was told it would arrive the following week and they would communicate the courier and tracking number. No email, and no information.
Eventually I cancelled the order on the telephone (the company confirmed) and followed with an email. No response.
4 days later the order arrived.
I am still seeking a refund but was told I would have to pay to return the product.
They claim that my order was not cancelled because they received my email cancellation after the order had shipped - despite not sending any information to that effect.
They promise call backs and never do, they have a ticket support system, but I didn't receive one email from them in reply.
All in all, non-existent customer care and very frustrating to deal with,

"As a landscaper I would definitely…"

As a landscaper I would definitely recommend this company, top quality products and really reasonable prices couldn’t fault from start to finish

"Would totally recommend this company"

Would totally recommend this company. Very helpful on the phone when placing my order. Delivery was quick and price was reasonable. Will definitely be using them again.

"Beautiful natural stone paving flags"

I have ordered some flags worth nearly £400. They are now layed and looking lovely. They were sand stone flags and came well packaged too, all in one big pallet.
Yes it is true, we got our delivery also a couple of weeks late. But when we phoned up to chase it up they explained that there was an issue and what the issue was. It was a bit stressful for us as we just really needed to know when they would be coming, however they did tell us and they were delivered. I would use this company again as the flags were lovely and also priced very competitively. I would just probably order a bit in advance or phone up to check on current delivery times. I agree that people would expect the company to deliver in the time scales given on their website and I think that it does need to be looked at by the company. But it did not put me off and I would recommend this company as I believe this is a temporary issue.

"Recently ordered a patio pack delivery…"

Recently ordered a patio pack delivery was suppose to be 7 to 10 working days. The order was placed on the the 7th of June and after waiting for the 7 working days I called to see if they had any idea of how long the product may be. " your order is still being processed and has not yet been distributed to the delivery company yet this is due to a bank holiday back log" I'm now writing this review as I was promised the refund in 3 to 5 working days and still nothing in my account and told its been processed every time I call. Poor customer service and service through out. Do not purchase if you have set dates for customers or they will be very disappointed.

"AVOID!!! AWFUL COMPANY!"

Placed an order which stated the items were in stock and delivery would be 3-7 working days. 3 weeks later the item had not been delivered. Requested to cancel the order and had received a response to state the refund would be processed which I then had to chase again to receive my refund. There had been no communication other than myself chasing. AVOID!!!!!

"AVOID AT ALL COSTS!"

We ordered almost 3 weeks ago! With an estimated delivery time scale of 3-7 days. I then called around a week after placing the order to be told it wouldn’t be with us for another week at least so I cancelled my order. I’m now still awaiting a refund 1 week after cancelling my order! Customer service is non existent and they are now ignoring my emails.