"Happy with product but awful communication"

Happy with product but I chose a certain date which was confirmed by email, so I stayed in all day to actually not receive them until the next day. Was a bit annoying seeing as I chose the date specifically. I did try ringing to discuss this but I was still in position 17 after 30 minutes on hold and gave up in the end.

"I ordered my porcelain paving and paid…"

I ordered my porcelain paving and paid for it on my credit card but then received an email the next day saying they will b approximately 8 weeks for delivery. I have now paid for them as my credit card bill came in but I don't have the paving and I really want them.

"Difficult to speak to massive delay in expected delivery"

Communication is terrible. Website doesn't advise any issues with deliveries. We emailed to find out when products would be delivered as no updates on tracking in over 8 days nd took over 2 days to respond. Phone wait times are excessive. We were suppose to receive part of the order on 01Apr, it didn't arrive and received no communication to or contact to say there would be a delay.

"Excellent service from the moment I got…"

Excellent service from the moment I got through to sales department. Kept informed of progress for expected delivery and heard from delivery courier to set up delivery date.

"Excellent service and great products"

Excellent service and great products

"Very good customer service"

Very good customer service, quick delivery and all questions asked. Great product with just one breakage which wasn’t a problem for me.

"Not the best at informing you about…"

Not the best at informing you about delivery when ordering.

"Simple service to use"

Simple service to use. Took some time to get confirmation of order. The goods arrived unannounced so lucky that someone was in to receive them followed by an email the next day to say they would be delivered the following day - guess this is the downside of using a third party to buy from.

"Good service"

Good service. Called a few days before delivery to arrange.
Called half hour before they were due to deliver.
Product was in good order.
Would definitely recommend.

"A little confusion over my order but…"

A little confusion over my order but all sorted and delivered within 10 days