"Still waiting for my pato to turn up no…"

Still waiting for my pato to turn up no contact email from them apologising or even trying to give a excuse apalling customer service

"Great service and quality product."

Great service and quality product. Communication was excellent. Great price.

"3 week delay, 2 hours of being on hold and hollow promises. Stay clear."

we ordered a single pallet of paving slabs and at the time of ordering was told that delivery would be 2 - 3 days but they were experiencing some small delays.

3 weeks later and over 2 hours on the phone to paving superstore we finally got our order. In this time we had to cancel pre-booked slabbers twice.

Having spoken to the MD Brian he disclosed they were having some operational issues and promised to email me with an offer of some form of compensation to rectify the issues other than the £25 voucher off our next purchase on his site (that we didn't need and there is barely a thing on the site under £500 worth having).

As to be expected i never heard back from Brian.

I would suggest staying clear of this company at the moment as its clear they are experiencing some logistical and operational issues which is severally affecting the company.

"Site was easy to use"

Site was easy to use. Calculate requirement was helpful.

"Cheapest for a reason."

This firm where the cheapest I could find to provide a TGB shed.
Unfortunately it took longer than I was quoted to arrive, which in its self isn’t a problem, but communication was terrible.
Original delivery date missed despite me calling to check multiple times, on the date being told it was “out for delivery so should be with you by 5pm”(30min wait time to get through usually), then spent 2 more weeks having to nag to get a confirmed date so I could arrange work and be there to receive delivery.
All in all, not worth the few quid saving.

"Very simple to place the order"

Very simple to place the order. no tricks with adding vat and shipping at the end. Price you see is price you pay.

"simple straight forward process"

simple straight forward process

"Poor customer service and just…"

Poor customer service and just generally disappointing.
Won’t be buying anymore paving or products from this company after buying 3 small items of sealant and cleaner all in good time to work with my schedule.
Delivery turned up had an item missing. Contacted them after being in the hold que for 30mins finally got through to be told it would be dispatched. 1 week later still no item. Called again to be on hold in que for 40 mins to be told item had not been dispatched and that they would have to send again. My schedule was then knocked out of sync due to this. Asked to be contacted by a manager of higher level to explain why this occurred. No contact from them and still awaiting either a new item to be delivered of a refund. Terrible!! From a trade customer who has spent ££££’s

"Great that the majority of samples are…"

Great that the majority of samples are free.

"Strata Paving Porcelain Grey"

Extremely quick delivery, arrived in 3 working days! Very competitive price and beautiful product, also great communication, couldnt be happier and will definitely be using them again!