"What a pleasant, friendly and professional young lady."

What a pleasant, friendly and professional young lady Vicky is. My husband and I both spoke with her and were so impressed by the way she handled our call. it is very rare these days to find someone who is not only helpful and understanding but also someone who genuinely wants to help in a difficult situation.

"Helpful"

Nick and Luke were informative and helpful, however it would have been good to have the meeting on a weekend/evening when more people would have been available as at 4:30pm a lot of people are still working. Nick clearly explained the costs and maintenance plan moving forwards.

"I have given 1 star but this is too…"

I have given 1 star but this is too much for a rip off company who do little or no work. We pay for supervision inspection but no one has ever seen a supervisor! We also pay for gardening during the winter months and again no one has ever seen a gardener in the winter months. When the gardener is here they quickly cut the lawn which takes under an hour then they disappear! Total robbery. They never answer an email when you query anything but send a legal warning letter immediately you miss a payment!! And as for a £59 admin fee per property!! Another rip off. The bills are all electronic!

"Overcharging and Under-delivering"

What a joke of a company. We barely see them doing any work and they charge extra for every little thing and show no proof of doing it. For over a year I have complained to them about a light along a walkway being out, and I have email responses saying it will be taken care of, but it is still not done. I and many other residents of my community refuse to pay their bills for reasons like this.

"The service I got today was…terrific"

The service I got today was outstanding! Very efficient and supportive.

"direct debit set up"

quick response

"Great service"

I was honest and they were understanding about my bill. It was an oversite not a deliberate failure to pay and they didnt argue.

"Great service from the billing & customer Care team"

I received an overdue account letter with late notice charges which was surprising as I thought I was on a rolling year on year direct debit.

I immediately contacted the customer care team at Greenbelt who connected me wit the billing team.
They were sympathetic and supporting and the whole issue resolved in less than an hour or so.

Amazing service with contact methods to suit you be it email or phone - you deal with a real person.

"Excellent speedy service"

Excellent speedy service. Thank you so much.
Maintenance standards are also excellent. Keep up the good work!

"Very helpful and respectful staff…"

Very helpful and respectful staff member answered enquire line . Fast response to my query, with cancellation of late fee and advice on best way forward. Thank you