"Professional, Friendly, Helpful."

Called to set up a direct debit, they answered very quickly. Very helpful and friendly over the phone. Emailed them documents to change my name and got a really fast response to that too. Very professional and efficient service.

"Greenbelt review"

Very prompt, friendly and efficient service from Nick Upton in resolving numerous problems with the builders of our Estate, Avant Homes. Nick and his colleague organised an arboriculturist's report which gave peace of mind for the future management of our greenspace.

"All i want is a deed of covenant to…"

All i want is a deed of covenant to finalise the purchase of my property. My Seller, My sellers solicitor and my solicitor have been chasing weeks for this and still nothing even though we are promised it will be sent as soon as the call in over. I am at risk of losing this house. We should have completed weeks ago.

"Dealing with Greenbelt Legal over our house move."

Selling our house is quite stressful. Our solicitors have me doing a lot of their legwork.
Part of that legwork has been contacting Greenbelt legal about change of ownership.
Twice now I’ve had the pleasure of speaking to Beth Westlake, a Legal Administrator for Greenbelt. What a very calming, knowledgeable person she is. Nothing is too much trouble. And she always follows up with emails, calls, etc. Thank you very much Beth!!

"Customer service greatly improved"

Julie Hughes, customer service is excellent, always replies to emails and gets action on them

Not so sure about the contractors, shoddy work!

"moved into a property last year and…"

moved into a property last year and greenbelt do the communal areas. Was made to pay a years upfront before hand which we was happy with however the phase has just been handed over this month. They've tried billing us again even though they've already had it for the year. Emailed them several times to be sent a email that has nothing to do with my complaint. Absolute con-men. Will never recommend buying a house when these guys are involved. Turns out there also my neighbours that have also paid £130 for the year as well and they've had another bill through too!

"Overcharged for substandard work"

Overcharged for substandard work. I've been complaining for the last four years about the patch of ground next to my house. They planted several bushes and that's all. When you complain all you get is arrogance and self righteous. I can't figure out if they are incompetent, lazy or just have poor standards. ( I did what they asked in their reply to my review and two days after they replied to my email stating they will send my comments to the relevant department. Still waiting for a conclusion of dispute.

"I have lived around a square run by…"

I have lived around a square run by Greenbelt for 13 years. It has been well worth the annual fee in terms of the value of the property and the usage of the area by all the residents from Royal wedding celebrations to the search for tge next Emma Raducanu or Ben Stokes.

"Great service !"

Having contacted Chris McLellan in the GEL team he swiftly organised and arranged for some expert landscaping work to be completed. Chris responded to all communication efficiently and delivered excellent customer service overall. Thank you!

"Terrible customer service"

Terrible customer service. One of my plants has been destroyed by one of the operatives a few months ago, which they have disputed (without evidence). I was late in submitting picture and video evidence, however still waiting on a response or even acknowledgement