"Standards are much improved from previous years."

I've lived on a greenbelt site for over 10 years and although it was a rocky start the standards of maintenance have improved year on year. The past year has been difficult for all and I am lucky enough to have access to well maintained area on my doorstep.

"Appalling value for money and appalling customer service"

I live in Dunblane and am thoroughly disgruntled with Greenbelt, unlike the glowing 5-star first-time poster earlier today.

Greenbelt pumped up our charges from 204 quid a year in 2014 to over 300 quid by 2018, a 50% increase in only 4 years.

They also charged us extortionate fees of around 200 quid for a couple of metres of wire fence material on a couple of different occasions, which was appalling value for money.

They typically come and run over the rubbish with their lawnmower and blow some leaves about and that is it.

In all the years living here no one in my street has seen them do any work in the border strip behind our houses.

No one in my street has ever witnessed the monthly inspections we are charged for, even when everyone was home working during lockdown for a whole year.

Overall I feel Greenbelt deliver appalling value for money and appalling customer service.

Ideally homeowners should be able to easily seek arbitration through a third party to audit and challenge Greenbelt's claimed inspections and charges such as 50% fee hikes and exorbitant extras. The sooner the government properly regulate this sector and Greenbelt the better.

Update: You say it is difficult to look into these issues. Well let me help you out, Anchorscross is the site in question as you well know. You only have 2 sites in Dunblane as far as I am aware and the anchorscross resident association has been challenging your 50% hike in 2018 for 3 years so it can't be that difficult for you to look into it.

"Not very impressed"

Not very impressed, had a final demand with a £21 late payment charge. I did not receive the original bill and areas of the estate including 15 on my road have not received any correspondence from the company, what's going on.

"Well maintained"

The area where we live in Dunblane is maintained very well. Guys are always friendly.

"Workmanship and attention to detail on…"

Workmanship and attention to detail on site terrible.

"Quick, helpful response."

I recently had a problem with the Greenbelt land just outside my property..I was concerned and anxious about debrie being used as 'building material' by children, and damage to a tree. I spoke to Marc, from Customer care, he listened sympathetically to my concerns, acted on them very promptly and resolved them.

"Awful experience - dreadful service"

One of the worst organisations I’ve ever had the misfortune to deal with. Slow and inadequate responses to queries, plus when they finally instruct work, it’s shoddy and sub standard. Apart from grass cutting and general maintenance, they don’t do anything proactively. Problem is we can’t sack them due to our title deeds. It’s a ridiculous situation

"Shocking experience."

Wrongly quoted. Then trees in front on house got replanted in the middle of the grass plot. One half of the grass was cut whilst rest left overgrown. When moving into our accommodation our grass was cut on the wettest day and on fresh turf. Ground is completely uneven and we’ve had to spend hundreds trying to regrow wrecked grass.

"Miss Sold Green Space that Greenbelt have taken over"

We have moved in to an Avant property were Greenbelt are taking over the greenspaces. However due to no fault of Greenbelt, or all the homeowners on our development, Avant have miss sold what was agreed and what was delivered.
This has lead to complaints to all parties involved. The only person to reach out is Nick Upton from Greenbelt who has been excellent from the start of the complaint. If only all the other parties involved would be as transparent as Nick we would have made significant process. Nick is an essential asset to Greenbelt, please keep up the excellent work.

"Detest paying Greenbelt for rip-off fees"

Been paying this company 15 years now and none of us ever see the "inspections" that appear on the annual invoice. Monthly, quarterly, annual inspections for a park with one slide, one roundabout and one rocker, bit of grass and couple of bushes. Ive calculated the estate of 75 houses has paid £150k to maintain the equivalent of a small house plot.
All their sub contractors come from miles away and the markup is horrific. Like £200 to weld the hinge on the park gate.