"Thankyou Thankyou for the warnings and…"

Thankyou Thankyou for the warnings and advice I was just about to commit with these guys and they seem like a bunch of cowboys. Thanks for the warnings from all the legit reviews

"Far slower than advertised."

Checking TSX before Wealthsimple to get accurate prices. Money transfer are almost instant but can be available only half an hour after (under 1000$) NOT immediately as advertised . If you use anything else than "limit buy", your up for a surprise as purchase actions takes more than 15 minutes (once 1 hour!) and therefore prices change dramatically (once over 0.25$ per share - so big lost).

Edit : Did a purchase of 36 stocks (450$) ONE HOUR AND A HALF later..still no confirmation, still no purchase and cant even see activities (as completely blank). (INSANE!!!!!)

If you are not laser focus on stocks and keep an eye on activities, you may have bad surprises.

"DO NOT PAY PREMIUM. DO NOT AUTODEPOSIT WITH THESE PEOPLE. Complete waste of time even trying to get an answer from these people."

They don't think things through. Try to do less and get it right first before adding features that don't work. Just be honest in your approach. I can see by other reviews you guys are not quite there yet. Shame. There is a lot right about Wealthsimple, but their overreach with service offers, including customer service, is shocking.

"Chat with us
We're here for you in real-time.

Get answers fast from our Virtual Assistant 24/7, or
Connect with our team during business hours."

Yesterday waited for twenty minutes only to be disconnected before they attended my call. Paying for their "premium service" and it does not resemble a premium service. My monthly funding accordingly should be credited instantly to my account for trading. It hasn't been. So what am I and others paying for. I called. I sent an email. And, I am currently on hold with the chat team after having my time wasted by yet another one of their agents who pass the buck. It is a colossal waste of time. I am just a small account, but I do not abide sloppy service and dishonesty, NOR SHOULD YOU.

The pledge of "fast" adds insult to injury.

Anybody know if Robinhood has a Canadian offer?

"Havin experienced other exchanges I can…"

Havin experienced other exchanges I can now say Wealthsimple is the worst of them all.
When you buy the price gets higher plus a fee on top of it and when you sell the price gets lower, you do not sell for the price you see tokens are trading for.
Now to buy you need money in your Wealthsimple account first and that takes few days, no other exchanges have that.

"Atrocious Customer Service"

Left waiting for "Wealthsimple chat" for 30+ minutes, despite being "queue position 1" completely unacceptable!

"CRYPTO mega fail"

Don't trade crypto on Wealthsimple!!
1) They charge 1.5% fees on trades (while others charge between 0.01% to 0.1% fees - and no additional fees);
2) They FREEZE your money for 5 DAYS upon deposit: you can't spend it, you can't withdraw it;
3) They basically hold your crypto in hostage: you can't transfer them to another wallet, or spend them or swap them or whatever else;
4) To get your assets out, you have to sell them (and pay their 1.5% fee AGAIN), withdraw your money (if they let you - since they FREEZE it for 5 days), and re-buy your assets somewhere else
5) They have a 15 minutes delay in the crypto rates. What a shame.
6) You have absolutely no control over the price to which you want to buy or sell the asset = it's a surprise after the fact (face palm)
7) Almost no statistics on the crypto except the very general graph shown
8) They currently offer a choice of 30 crypto, but the 3rd most important in market cap is not one of them #BNB - Binance; or Serum #SRM for that matter

I feel very frustrated. Support could not do anything for me. Currently, I can't get neither my money nor my assets out. And when I'll do, they'll make me lose money. I regret my business with them.

"Never never use wealthsimple"

Never never use wealthsimple
They blocked my account and I can’t log in.
I tried to contact them and I sent several email but no answer.
I didn’t find any phone number from them.
If you have and account in wealthsimple transfer your money to your bank as soon as possible before losing it.
I lost all of my trust to them.

"Great app hobbled by abysmal customer service."

Web application experience: 5/5
Customer service experience 1/5
Good luck reaching a human in any kind of timely manner. Called yesterday. Waited and waited. Elected to receive a call-back. I'm still waiting. Trying chat today, and stuck in queue for half an hour so far.
I see the biggest complaint here seems to be the difficulty getting through to customer service, and the reply being "We're experiencing higher than normal call volumes" going back months.
Here's the thing: If you are constantly experiencing "higher than normal call volumes" then those are in fact now your *normal* call volumes.

"I am working with Wealthsimple about a…"

I am working with Wealthsimple about a year.
I had no issue.
I am using both Trade and Investment program in high risk level.
The investment based on my TFA account. its in 7% profit during a year, not much but its is ok for me.
I have 30k in trade platform and I am working with Canada stock only, because it is without fee in trading.
I am happy with this company :)

"Vous n'obtiendrez jamais la prime de référencement"

Le personnel est courtois pour le service à la clientèle mais les actions prises n'aboutissent pas à des résultats. Les primes de référencement sont des pièges, il est très difficile de les obtenir réellement. On finit par laisser tomber.
J'ai appelé plusieurs fois pour deux primes via des programmes différents et je n'ai jamais reçu la récompense promise.
Le volet francophone est déficient.