"Satisfied with the website, very poor experience with budget apps"

I'm very satisfied with the website, accounts, etc. The three stars are due to a very glitchy, basically nonfunctional way Wealthsimple connects with the personal accounting/budget apps. As self-employed, I rely on those apps for my household accounting, and it's very frustrating to lose transactions from WS suddenly or to enter them manually. I don't understand how virtually every other bank can work nicely with budget apps. It seems to me like a trivial problem to solve.

"Transparent fees and easy interface"

I've had a Wealthsimple account for more than 7 years and it's done well through all the financial market turmoil. It feels like a calm "up and to the right" investment tool. I cannot speak to the call in customer service everyone is complaining about because I have found everything I needed online with them.

"I would put zero"

I would put zero
For almost 2 weeks my settlement trades have been 5 business days till liquid cash settlement
It’s supposed to be t+1 trade day plus 1 business day
I still don’t have an answer nor my $$$

"Kronwetterashley"

So i lost my trust as being a trader since 10 years first time I am facing such situations and it stressed me a lot. I was able to get my 16k back with the help of a firm introduced to me online. There advance techniques, including filling legal claims, made it possible getting everything. Subject headline, @ , GMa!l then end .com . I will advice everyone to stay vigilant

"Really easy interface for a beginner…"

Really easy interface for a beginner and easy to open up accounts and start trading. Being able to buy fractional shares is a massive plus.

"I recently opened a TFSA account at…"

I recently opened a TFSA account at Wealthsimple and my Money is now frozen for 5 business days. I find freezing people's money for 5 business days a bit too long. On average, it takes 2 days days for a bank to transfer Money and as soon as the Money is transfered, you can have acess to it. But apparently not at Wealthsimple.And I am talking about a few hundred dollars, not thousands or millions. It is very deceiving

"1 star because negative isn't an…"

1 star because negative isn't an option. Can't sell my crypto keep getting g error messages online and on app. Tech support was notified 2 hours ago. There's nothing they or anyone can do cant even close account. My miney is lost.

"Completely waste of time, Bullshit Customer Service."

Completely waste of time. Their support team are the worst. They don’t have an idea how to resolve customers issue and keep delaying the issue. You might have to wait for weeks or months and sometime even after the months the issue is not resolved. I just want to close my account.
It’s been more than a month and now they have locked my account for no reasons. I my trying to deposit the money to my FHSA before 31st, so I tried multiple times to cover my $8000 limit. But they blocked it and even after I submitted all the documents, every time you call their customer service they have just one answer for you “we are working on your account” that’s it.
Such a bullshit platform. Please everyone get their customer service review before you opt in.

"While it could be a good starting point…"

While it could be a good starting point for kids with $2,000 to get acquainted with this domain, I don't find it to be a serious platform to rely on. It has many flaws, and both the website and app are quite poor. In my experience, it's not worth the effort. I've been with them for more than four years now, mainly to take advantage of the promotions before moving on.

"Unreliable, untrustworthy, scam terrible customer service "

Absolute worst customer service, the bank is not safe for investments, it’s a scam company.. my account was compromised and they treated it as if I owed them money and wouldn’t release my. Money. the company is definitely not what it’s been advertised to look like I’ll never refer anyone to bank with them this I’m beyond disgusted with my service with this bank