"Avoid them and save yourself the hassle"

Purchased a Reese gooseneck hitch box from Amazon, VM Express was the seller. They cut the price of the item the next day. I asked if they would honor their policy to match their own price. They told me if it was within 2 weeks. They began to tell me that my purchase was outside the 2 weeks. I said it was 2 days and I hadn't even received the item yet. They refused and found every reason to hold on to $90 or so. On another denial email they said they weren't even the seller of the item. It took a lot for me not to reply back, I contacted Amazon CS. They told me VM Express was a 3rd Party seller. I requested they evaluate the relationship with VM. Please consider other sellers or companies regarding online purchases.

"DISGUSTING SERVICE."

DISGUSTING SERVICE.
DELIBERATE TIME WASTERS ... WHO CAN NOT READ ENGLISH.
Contacted them on Ebay wanting info on the "Total Gym Weight Bar" they advertised.
WHAT A WASTE OF TIME.
They twice requested part number & info (info given both times) .... THEN I GET A THIRD REPLY .... "sorry to hear you're not satisfied with your purchase. To ensure we can help you in the best way possible, can you provide more detail on the issue you're experiencing?"

"sorry to hear you're not satisfied with your purchase" ... WHO MENTIONED ANYTHING ABOUT A PURCHASE??? ... I DIDN'T!!!

WASTED NEARLY A WEEK & MADE ABSOLUTELY "NO PROGRESS"

STAY AWAY FROM THIS COMPANY.
DO NOT DEAL WITH THEM AT ALL!

INCOMPETENT COMPANY with INCOMPETENT PEOPLE who CANNOT READ ENGLISH.

"Buyer beware - fraud"

Purchased a yellow archery target bag for my son. I went out of my way to choose yellow because of vision problems. VM express sent a white bag with much harder to see targets - he can't use it. I contacted VM Express and they notified me they could not give me the product i purchased, that they didn't have it or it didn't exist - I am unsure why. They then quickly changed the Amazon listing to the product they do have, not before I got my screenshots.
When I kept pressing them for a refund they said they would give me six dollars or accept a return. I have not received anything from them in over a month.
This week I forwarded the emails and screenshots to the Louisiana Attorney Generals office as a fraud complaint.

"Items may not actually be in stock"

My husband ordered an ice Shanty through VM express on Amazon last Sunday. Received the confirmation email saying “your item has been taken off our shelves to prepare for shipping”. Amazon claims they won’t charge until your item is shipped, Monday morning they withdrew the money from our bank account. Tuesday I contacted them wondering why we hadn’t received updated shipping information. They claimed the package had been shipped from their fulfillment center and FedEx must have not scanned it in correctly. A week later we receive an email saying the item wasn’t in stock when we ordered it and they will be refunding our money within 3-5 business days.
Our money was taken out of the account when the item wasn’t really shipped. You confirmed our order via email and you didn’t actually have the item in stock.
It took you a week to contact us regarding this, but only after we reached out first.
We will not be ordering from this seller again.

"If only I had read the reviews first!!"

If only I had read the reviews first!!
I ordered a roll around mechanic’s seat for my husband through Amazon, stated 2 day delivery, ordered on 1/18/21. 1/21/21, still no package, I tried tracking it and was informed by FedEx that the packing slip was damaged and the package was sitting in the distribution center waiting for a new shipment label. After contacting VM Express and getting no answer as to what happened and the status of my shipment, I asked VM Express to cancel and refund my money. Magically, the package had shipped and I would have to wait to return it after I received it. Exactly 1 week after the promised 2 day shipping, my package was delivered and guess what? Absolutely no indication on the box that the shipping info was replaced!! I honestly believe they made no attempt to ship until 1/25/21. I contacted Amazon and told them they need to investigate their 3rd party vendors, this is a bad reflection on them. They graciously refunded my money. When the package finally arrived on 1/26, 1 week after promised delivery, with no label damages anywhere on the box I have returned it to VM Express. Whatever you do, keep your money in your pocket and make your purchase from a legitimate company. Run away as fast as you can from VM Express!

"Ordered an air mattress a few months…"

Ordered an air mattress a few months ago on Amazon, started going flat, they had me cut a piece of it, write a special number on the piece and they sent me a brand new one no charge. Received the new mattress in 2 days but was the incorrect size upon opening the box. I explained to them and they sent another one right away. I know I sound like a bot but I promise I’m not! Lol

"same exact experience, a waste of time"

As I'm reading these reviews same exact thing happened to me. Claimed my order was delivered but I know for a fact it wasn't. Than they say we will replace it then email me again and say it's out of stock. What a scam. I'm posting on my Facebook and will advise all of my friends family and co-workers not to use this seller. What a waste of time and money.

"Most terrible company I have ever encountered"

If I could give a negative rating I would. This company is beyond horrible. I have no words. The product arrived i set it up and used it for 10 minutes. Then I went to collapse the handle bars for storage and a part broke snapping finger in 2 places. I am now looking at surgery. I contacted them explained issue simply wanted to know if there was another way to collapse bars so I could return it. All they would say was to box it up even though I told them I can't because it's broken and won't fold down.
Finally I get someone to get it folded I call company to start return process. They inform me it has to be on curb on a pallet. I remind them that their product broke my hand and so there is no way i can get a 150 pound treadmill down 5 stairs and onto a pallet. They basically said then it would not be able to be picked up. They will not assist in any alternative options or offer full refund.
I am now seeking legal action for not only a refund but also medical costs. Buyer beware they don't care about customer service. They are beyond a horrible company.

"So true after reading these reviews I…"

So true after reading these reviews I had the same problem with the shipping stating it was delivered never reached me the funny thing is there good scammers I ordered on the 19th of November when I looked at my order cause I noticed it was the 25 th and still no merchandise to my surprise it said delivered the 21 of November impossible please if anyone reads this do not I repeat do not buy from this crooked company shame on you hopefully someone reads this and there saved from this horrible site

"Customer service is trash"

Customer service is trash. Bought an electric heater through Walmart and couldnt do the return at Walmart because this company is the one who sells it. Faulty product broke two days before their 30 day return period but I couldn’t return it to Walmart so had to wait and find a way to get ahold of them. They refused to help or make an exception on the return or refund because of 2 days. The 30 day mark also fell on a weekend. The heater is 150 dollars down the drain. When I asked kindly if there was anything else we could do or work out they replied again with the same “outside of 30 days” response. Dont ever buy from them and watch out on other websites as they partner with other places.