"DO NOT ORDER FROM VM!"

DO NOT ORDER FROM VM!!
I ordered 30 quart Engel bait cooler and received 7.5 quart cooler. Emailed them and they said they will not take it back. Then talked to Amazon and they said they would refund my money and might be cutting ties with this company. Clearly their mistake and won't resolve the problem. At this point, even if they tried to right their wrong,I'm done.

"What a joke"

Ordered a giant Jenga game for a Christmas present and was informed two days after it was supposed to deliver their ‘carrier’ is running behind and they don’t know when it will ship. When I emailed them back they said sorry and to keep checking the tracking. 10’days later and still no update.

"I ordered an electric Razor scooter for…"

I ordered an electric Razor scooter for my son for Christmas from VM Express via Walmart marketplace. The scooter was supposed to arrive on Wednesday Dec. 18th. When it did not arrive on Wednesday I checked the tracking and found that it was never scanned by FedEx. I called the company on 12/19 and was told that it hadn't made it onto the delivery truck. The representative said she would send an alert to the warehouse to be sure it would go out the next day. I was asked to call after 12 to find out if my item had made it onto the delivery truck. I called back the next day only to be informed that the scooter still was not on the truck and the company would refund my money.

Now it is Dec 20th, I have paid $180 (including tax) for a scooter that I will not be receiving and with refunds taking 1-3 business days to be received it is unlikely the money will be back in my account before Christmas.

"Stay Away...Far Away from VM Express"

11/29/19 - Ordered boys skates size 5-8 adjustible on ebay. A present for my son's birthday 2 weeks away.

12/5/19 - Package arrives with incorrect size (1-4). Contacted them through ebay and arrange replacement. With the understanding that it was important to have it in hand by 12/12.

12/10/2019 - Get shipping info that shows scheduled delivery on 12/12

12/12/2019 - Delivery gets rescheduled for 12/13 so my son will not have his new skates for his skating party. VM offers $5 off as compensation.

12/13/2019 - Package arrives with the same incorrect size as the first time. Called their "customer service" line and told that they mislisted the product and don't have the size I ordered and that I now need to process a return through ebay. Wish the would have told me that the first time so I could have found another for my son's birthday.

Totally disappointed. Wish I had seen these reviews before I ordered from a highly questionable company like this.

"i ordered some toys for my kids off VM…"

i ordered some toys for my kids off VM and received under 2 days! i got a dollhouse for my littler girl and some music toys for my little boy. everything came super fast and just as promised

"In September i ordered air mattress off…"

In September i ordered air mattress off Wish for 42.93 It was great but Last night it deflated 2!!!After seeing reviews i thought finally an air mattress that would be durable .and last but now i think i shouldnt have bought the dura beam plus 18inch queen size Disappointed...

"STOP!!!!!!!!!!!!!"

STOP!!!!!!!!!!!!!! Before you buy from this company. I bought 3 game camera's from them and they never worked. After a long process of calling and talking with them several weeks they told me to ship them back and they would take care of them. I did as asked and sent all 3 BACK. Weeks went by and I called them to get a status on them and they informed me they could not warranty them and said they would ship them back and I would have to go to Moultrie. I again waited of several weeks and many phone calls and finally a box arrived. I opened it and only 2 CAMERAS were in the box! Really....I called them again and they said they would send the other camera to me. AGAIN, waited for 2 weeks and haven't seen them. I called them today and they said they would get back to me. OH, they did and said they could NOT do anything for me. SO, they loose a camera I paid for and WILL NOT REPLACE IT> RUN WHILE YOU STILL HAVE YOUR MONEY!! I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN!!!!

"I purchased an air mattress from your…"

I purchased an air mattress from your company thru Amazon on Oct 4th. This morning I woke up almost on the floor! They should last longer than five weeks. Very poor quality control.

"Canceled order “out of stock”"

I wish I would have seen this site before ordering VM Express through Google Shopping. After placing an order I received an email next day from VM Express saying they had canceled my order with no explanation. It was only after emailing Google Shopping asking why that I found out there were “out of stock” and “had not updated their inventory”. Correct inventory is basic retail, don’t sell something you don’t have and then expect a customer to be happy with a reason of inventory not updated. I would avoid ordering from them so this does not happen to you. Go to a reputable retailer.

"This company is all bait and switch"

This company is all bait and switch. I was going to buy a baby bouncer from Walmart.com. it said it was sold and fulfilled through this company. The price online said 69.99 but when I added it to my cart the price was 89.99. (It has since been changed after I began communicating with them)
They refuse to honor the advertised price. I have sent them pictures of the item with price shown. Now they dont even respond to my emails.
The company's reply below is nonsense. I never expected a price match from a different day. I expected them to honor the price listed the day I was trying to purchase. Not have it change in my cart. I provided the company with a screenshot of the price on that day.