"Aiuto!"

Salve! Da quasi un mese sto aspettando di ricevere un pacco, ma ancora nulla! Potete darmi una mano?

L'indirizzo è:
Via Tiberina 18/C
Mofar2
Todi (PG) 06059
Italy

Spedizione: M4611446495
Numero DdT: Z12YH7OAGN

"Lost Delivery - Kindly Provide an Update"

**Thank for the quick follow-up and reply!

Hello P2P,

I have a customer order where the tracking details have not been updated for over a week now. Typically, I see that after it has been received in the country, it arrives to the receiver within 1 - 2 days. I shipped this item out a month ago, so it would be good to receive an update soon since the deadline for the item is this week. There are two tracking numbers:

FIC Tracking Number: GAR6680GB37195171801
Tracking Number: CH139040737NL

"(UPDATE at the end)I have now been waiting 4 weeks for an…"

I have now been waiting 4 weeks for an item last tracked at Heathrow. Its not moved since. I note the stock answer from P2P is the package is the responsibility of the retailer. So let me get this right, I buy a product, they label it and give it to P2P who are paid to move from A to B. They fail to do so and yet that's the retailers fault. NO THIS IS P2P YOU'RE THE ONES MESSING UP. TAKE RESPONSIBILITY FOR YOUR ERRORS. You're the ones who lose it, not the retailer, they know where it went, THEY GAVE IT TO YOU. THIS IS ON YOU.
I have emailed the CS team as requested 2 weeks ago. I have had no reply after the stock 'we have opened an investigation and we will update you" No parcel, no update, no tracking since a month ago when it stopped, no service. One thing you do seem to do well with, you're getting a nice collection of 1* complaints for reviews. One after another, over and over, Well done .
Really really unimpressed with the entire mess.

MAJOR UPDATE
(warning this will just go to show how inept and incapable P2P are)

Thanks for your email, just like this review it has informed me the parcel was returned to sender.
Hmm, funny how it arrived 2 days ago and it's now at my address, not the senders.

I don't mean to be so sarcastic but the item was AWOL for a whole month, P2P then ran an "investigation" only to provide me with 100% incorrect information. Any real investigation would not be such a dumpster fire as this.
You really need to change the whole system.

"ECO0700NL50977211901"

Yo ya no se ni que hacer. Estamos a día 16 de junio; el pedido llega a FeDEX el día 20 de mayo y no avanza. Recientemente el día 11 avanza el pedido y me ponen el código de evento 432, pero de nuevo no avanza. Es alucinante, parece de chiste la manera en que trabajan. Cuánto tiempo más van a tardar en enviar el paquete, ya ha pasado casi un mes.

"Hice un pedido el 21 de mayo y aún no…"

Hice un pedido el 21 de mayo y aún no me ha llegado (BSP0692GB00039401801). Me dicen que han notificado la entrega dos veces y no es verdad porque en ningún momento he tenido noticias. El vendedor me dice que podría haberse perdido. Muy mal servicio

"SPO0977GB90021152901"

SPO0977GB90021152901

Hice un pedido y lleva desde el día 9/6 parado en Venlo. Me podéis decir algo??

"Buongiorno,"

Buongiorno,
ORDINE ARRIVATO

"Dovevo ricevere il pacco il 2 Giugno."

Dovevo ricevere il pacco il 2 Giugno.
E' fermo a Venlo dal 5 Giugno.
Tracking Number: Kit5805GB00077759001
Shipment # 611439790

"sempre peggio"

oggi dovevo ricevere un vs pacco passato in mani a GLS ma siccome siete incapaci e non sapete manco ricopiare un indirizzo la consegna non è stata possibile e probabilmente il pacco tornerà indietro... schifo assoluto

"Voi riportate l'indirizzo in maniera…"

Voi riportate l'indirizzo in maniera errata e io non posso avere il mio pacco.
Dovevate solo fare copia e incolla!