"Procter very slow to respond"

Procter very slow to respond.
At times it felt like they weren't there.
People Cert website clunky to use and not obvious where to find the key things - like booking an exam.

"Great"

Great, online support was brilliant. The course ITIL material was excellant

"Very Professional and very easy to use"

Very Professional and very easy to use

"Exam was smooth."

Exam was smooth.

"Great experience"

Great experience

"Budget Airline Approach, Poor UX"

I’m not sure how exactly PeopleCert came to be the only ones who can award PRINCE2, but they are certainly leveraging their lack of competition to the greatest extent possible.

First of all, they charge in a similar way to a budget airline, in that NOTHING beyond the barest bones is included, and every single place where they can extract more money out of you, they will. Want mock exams? Pay up. Want the opportunity to resit? Pay up (no, you won’t be refunded if you don’t actually need to resit). Want a hard copy certificate? Pay up (£50 per certificate!!!) Don’t want to revalidate at full price in 3 years? Pay up!

Despite this profiteering, no money seems to be being invested back into the user experience. The website is buggy and difficult to navigate, with key information buried in sub menus. The included training materials are pretty much useless.

But worst of all is the PRINCE2 tests themselves. Badly written, vague and contradictory questions, that often miss out the essential context you’d need to answer the questions correctly (e.g. a question about project confidentiality that *never* mentions digital or data in the question and so could feasibly refer to ‘quiet period’, but the correct answer is to do with Digital and Data management plans). Where are the quality standards for these exams?

My guess is that this is a deliberate (yet plausibly deniable) strategy by PeopleCert, because if too many people passed first time, they’d lose a valuable income stream. I managed to get through without resitting honestly based less on my knowledge of PRINCE2 and more by learning the weasley psychology of how PeopleCert ask questions. Not good!

"Computer issues "

My computer wasn’t cooperating very well and proctor waited for me and to restart before starting exam.

"Good communication and organisation for…"

Good communication and organisation for exam booking and reminders- needed to contact PeopleCert for a resit code, and the lady was very helpful booking the date and timeslot during the phone call and then gladly passed a great Prince2 7th Project Management Foundation exam.

"Assistance system helped confirm exam…"

Assistance system helped confirm exam requirements

"Instructions to join the course and…"

Instructions to join the course and exam were all clear and straightforward