"No Issues"

I have done two orders with Japanese Taste. Both arrived quickly, the most recent was ordered on Sunday and delivered on Wednesday using their standard shipping option. Everything was well packed and arrived in great condition. I will absolutely order from them again.

"Very bad"

Very bad. Even not worth a star.
I ordered two collagen powder two month ago. I still not received. There is yes customer service. I don’t know the tracking number. Sent emails to them never replied. Don’t purchase with them! !!!

"They will not send to a PO Box."

They will not send to a PO Box.
They didn't send my product and didn't refund the money either.

"I spent over 300 usd on this website…"

I spent over 300 usd on this website and was a little worried after reading some of the reviews on this website. But thankfully I received everything, well packaged and extremely fast. I'm super happy with my purchase!

"No product received & difficult customer service"

I've unfortunately had a really negative experience with Japanese Taste. I placed an order for 2 different sunblocks that I was excited to try on May 9. During the checkout process, and in the confirmation email I received, there was a note that shipping may be delayed due to carrier-related issues, but that I would get an email notification upon shipment with my tracking information. I totally get that, especially with international orders. After about 2 weeks, I reached out to their customer service team since I still hadn't received any tracking information or shipment email, and when I clicked on the "see more details about your order" link in my confirmation email, I simply got a blank page. I was contacted by a customer service agent who said that the package had not only shipped, but was marked as "delivered" by FedEx, and claimed that they had sent me a shipping confirmation email automatically. I double checked with my landlord, neighbors, etc., about a misplaced package (generally not an issue in our neighborhood), but it was nowhere to be found, and I even asked my landlord to look at the Ring doorbell for that day to see if there was a FedEx delivery (there was none). I also searched through my email, junk folder, and deleted folder, but couldn't find any shipment email from Japanese Taste (I had received other emails from Japanese Taste and emails from FedEx about other packages in the interim). I wrote back to the customer service rep letting them know all of this, and asked about a refund or a replacement as I really wanted the product that I had ordered. They told me that before issuing a refund, they had to do "an investigation" and that they would contact FedEx, and they asked me to do the same. I submitted a missing package claim with FedEx, but from previous experience doing so don't have much hope about resolution from that end anytime soon, but have kept following up with them as well. After another week or so, I followed up with the JT customer service rep, and they said that FedEx informed them that the package was left at my front door "because you didn't chose sign option", and they asked me to check for the package again (it had been about a month since the alleged delivery date at this point). I was pretty annoyed at this point as the customer service rep seemed to be putting the issue back on me about not choosing a signature delivery option, even though I never received any tracking or shipping information for this package, so I couldn't have done so anyway. When I reiterated this, they simply asked me to double check for the nonexistent tracking email once more. They asked about the video footage that proves that I didn't receive the FedEx delivery. I know that companies are worried about getting ripped off by customers, but it feels a little ridiculous to have to share 24 hours worth of video doorbell footage with them to prove that I'm not trying to scam them out of 2 bottles of sunblock that I don't have. This is one of the most frustrating customer service experience I've dealt with, and I'm disappointed as I was excited to make other purchases from the site initially, but I don't want to risk losing money on products that aren't ever going to arrive, and then getting stuck in an endless loop with the customer service team. For a company that lists a "Money Back Guarantee" on their website, and states that one of their values is to "put our customers’ interests ahead of our own and know how important it is to earn their trust and long-term loyalty", my entire experience with Japanese Taste has left me feeling like I've been given the run around, and am somehow being blamed for a situation that I had no control over.

"Fantastic customer support, but Not a reliable order fulfillment site"

Made a first time purchase at JT for Tojiro bread knife on 12 May, and paid for 3-6 days Express Priority shipping. On day 5 i was checking shipping status and realised no shipping information was given. I emailed customer service support on day 6 (18 May). Reply from Ayumi was prompt, I was informed with apologies that manufacturer updated a shortage and JT will receive on 21-28 May, and to allow more time for delivery.

I requested Ayumi to process the difference in shipping and it was completed promptly within 4 days.

On 26 May, I wrote again to check on status and requested for full refund if there was no update of shipping from manufacturer. 31 May I was updated the Tojiro knife model was discontinued (????!!!) And asked if I like to have a different model shipped to me.

Almost 3 weeks later, I did not receive the order, but customer support and processing of refund was very prompt.

So JT order system is not reliable, company does not seem to be aware of item availability and status. I decided to order from the usual Amz platform (work out to be a slightly lower price with platform and bank promo, and expect to receive the knife next week.

"Awesome!"

I ordered Yamaroku Tsurubishio Shoyu Japanese Soy Sauce and House Mayu Black Garlic Oil from their website on May 24th. Both bottles arrived on the 28th, wrapped and packaged well. Don’t pay attention to these negative people who are putting the shipping process down. I was provided with an order number of JT-50724. Although I didn’t receive a tracking number, people need to understand, different country, different shipping process. I will absolutely order from here when I need any Japanese related products! Great job JT!

"really impressed"

I ordered from them a few days ago despite reading the comments saying they don't answer emails and you can't track your order etc, and after emailing them yesterday for an update on my order I received a the nicest response no more than 2 hours later. They apologised profusely for the delay, an out of stock product being the cause, and promised to honour their 6-9 day shipping promise. I really don't know where all the hate for this company is coming from, they are very easy to get in touch with and respond quickly to all queries.

"Loved the items and fast shipping"

I ordered a lot of random items (tokyo banana, some ramens, incense, etc.) and got a quick confirmation of the order. I know that tokyo banana is a very limited shelf life product so I expected the "dry goods" part of the order were assembled first then the perishable items were the last in the box for shipping. So things went a little quiet for about a week after the order when I suddenly got a DHL notice that the package had been scanned in and was in transit. The DHL notice was on Monday 2 May and I received a drop-off notice around 15.00-16.00 Tuesday 3 May. Wow. Just wow. Fast delivery, all the items were carefully packed in the box and it was everything I ordered. I look forward to shopping with Japanese Taste again soon.

"Really Sceptical about my recently…"

Really Sceptical about my recently placed order from India Bearing Order No.: JT-49101 Dated: 07.05.2022 for Takahiro Kettle Shizuku Coffee Drip Pot 0.9L x 1 The contact number mentioned on the website of Japanese Taste is picked up by someone else and not by Customer Support of Japanese Taste themselves. Now I am really worried about my order placed.