"Terrible experience"

Terrible experience, it's been 2 months now and I didn't receive my order yet, they shipped my order with Fedex, and no updates about the status of my order, it was me who notify them with the delay, Fedex contacted me for more information and after that, they marked my order as delivered although I didn’t receive anything

"False advertising of the product "

I bought a Donabe that they have described as induction compatible. When I received and tested the product, it was not working on my induction stove. After approaching the seller, they mentioned that the item isn’t defective so nothing can be done and I could use the product in the oven. I have explained to them that I have received the item in perfect condition but it was a false advertising on their part to sell a product that doesn’t work on induction stove. There were no replies since. Really disappointed since I have spent about 100 euros.

"No one picks up the phone"

No one picks up the phone. I had placed an order less than 5minutes prior and needed to cancel it. But they are slow to respond and have still not heard anything back.

Will change my review once it is done.

"Good quality products"

I ordered from Japanese Taste on April 22, 2024, the delivery was out May 3rd. It arrived shortly after that. I had ordered a few sauces, kitchen scissors, and tea. Everything was in perfect condition - and tasty, too! The scissors are fantastic.
I will order from them again.
(Unlike other reviewers, we had no problems with the shipping or extra fees for customs.)

"Good experience."

Ok so I ordered from this site before I read the reviews and got pretty nervous about delivery time. I ordered on July 14th and needed the package delivered before July 31st because many of the items were meant to be gifts. I paid for expedited shipping (6-9 business days) to make sure it could get to me in time with some wiggle room to spare.
On July 17th, my order was still processing so I reached out to their customer service via email and chat. The person on chat was pretty prompt and let me know that my order is being processed and it would be 6-9 business days. He didn't really give me any new information, but I guess there was no new information to give. My email was answered on July 19th with similar information.
I finally got shipment information on the July 22nd, but was still kind of nervous about getting my package in time since it was coming from Japan (I'm in the US). Surprsingly I received the package the next day though (July 23rd)! Well within the 6-9 business days promised.
My items all came nicely wrapped with no damage.
Overall good experience. I think they could really improve their reviews if they added information on processing time during check out. If I had known the 6-9 days included ~5 days of processing time, I think I would have been less nervous about waiting to receive shipping information. Can't really say anything negative besides that. Simon was the customer service rep who helped me over chat and email and he was very patient with me lol

"Received 5 year old sunscreens!!"

I have placed three orders with this company. I did not have any issue with my first two orders. Shipping was quick and the products arrived in excellent shape. However, there was an issue with my third order placed in June of 2024. I ordered 8 Biore sunscreens. 6 of those were in the current or newest packaging and the manufacture date on the bottles indicated that they were fresh. However, the two Biore Skin Protect Anthlizm Milk sunscreens in my order were very old. The packaging was not the current packaging. The manufacture dates stamped on the bottom of the bottles were 20190107 and 20181218 so these sunscreen were manufactured over 5 years ago. My understanding is that sunscreens are good for 3 years from date of manufacture and these were over 5 years old. I contacted Japanese Taste and they said they would check with Kao. They then told me that Kao said the sunscreens never expire and are good to use as long as they don’t have a foul smell. I know a bit about cosmetic chemistry and would not feel safe using a 5 year old sunscreen. I told the seller this and they said they would check again. They said Kao once again told them the same thing. I threw the sunscreens out. Lesson learned. I will not be doing business with Japanese Taste in the future. I will let the readers of my review decide whether they want to risk getting 5 year old sunscreens by buying from Japanese Taste.

"It's a scam! Never buy anything from them! Nonexistent client service! "

Placed an order which I returned due to extremely high custom fees, which they neglected to mention. They never refunded even one euro from the 85 euros I paid them, with the lame excuse that it cost them more money to get the parcel back! Outrageous! Liars!

"So far so bad"

So far - bad. 2 days after placing an order get an email asking to confirm "i indeed made the purchase". Do so, get responce that order had not even being worked on. Now is day 4 since making the order, i paid extra for 3-6day delivery, and the order is not shipped. Will chargeback if no response or timely delivery. Will update review if things change.


upd - jul12, still not shipped. Order was placed on July 7, and paid for 3-6day delivery.

upd - jul 21, order received. Promised a refund of the shipping fee, but have not received the refund yet. Updating review from 1 star to 3 because the products were packed really well and arrived perfect.

"Not to use, 3-4 times expensive to Japanese price"

Order to London, UK. Delivery all good, items all good.

Price is already 2-3 times more than Japan, but it also does NOT include any customs or taxes.

At the end one pays 3-4 times more for the goods.

I would not recommend the site, unless it is the only source of shopping in Japan. There are plenty of sites to assist shopping on Rakuten Japan.

Japan Taste is lowest rating for price and customs taxes that are not explained.

"Tutto perfetto e consegna stra veloce"

Tutto perfetto e consegna stra veloce, sono un po costosi i prodotti, ma il materiale è arrivato in ottime condizioni, peccato che non hanno messo qualche omaggio. Sono molto soddisfatta di servizio. Grazie