"Helpful and speedy renewal"

Helpful and speedy renewal

"Stacie"

Stacie

As always, delivering great customer service in such a timely manner, thank you so much with helping our company keep on top of everything.

Aislinn

"Company is understaffed"

Company is understaffed, SLAs are not met, communication is poor and processes are fundamentally broken. Dreadful experience all round.

"Good value"

Good value, but a little slow to respond to emails

"My query was answered promptly & all…"

My query was answered promptly & all communication was swift & efficient

"Renewal of our membership of the Scheme…"

Renewal of our membership of the Scheme all handled very efficiently.

Very happy with the service, throughout the year.

Robert Cruickshank
Managing Director
Ross Hand Estate Agents

"Great company"

I have used MyDeposit for sometime for all my clients and have found them organised professional and very easy to deal with.
They have a good website for interaction and over the years i have only had to call them a couple of times and both times they dealt with my query quickly and efficiently.

"Excellent service"

Stacie is always friendly, helpful and informative. My Deposits offer a well run deposit protection service - we wouldn't look anywhere else!

"My Deposits biased to inept Agent !"

What a waste of time and effort this company are !!
They just side with the agents/landlords and ignore the Tennant.
Be careful people, your rent can just increase without you being notified !!
Mine was. Had recieved an email out of the blue stating my account was in arrears !!
I contacted the agent straight away, to be told that notification of the rent increase, was supposedly sent to me 2 months prior ?!?!
Never recieved it and they could not prove it was posted or emailed to me.
But apparently as it's a "legal document" it's deemed as being served WITHOUT proof of posting or confirmation of reciept..!! Total con...!!!
If that's the case, what's to stop them saying "we notified you 6 or 12 months ago so your account is 6 or 12 months in arrears"?
Obviously 'My Deposits' must consider that all Tennants should be psychic, and just know when their rent is increased, to allow for the agents ineptitude in doing their job properly !!
Total loss: 22% of security deposit.
Inept Agent: Taylors Countrywide.
Biased arbitrators: Mydeposits.

"Unfair Deposit Dispute Decisions- always backing Tenants"

As a Landlord I used their services twice and they have been utterly unfair in their decisions over deposit disputes.

I would consider them borderline criminal, damaging honest landlords who wasted their time and money complying government legislation, just to receiver unfair adjudications.

Rubbish.