"Utterly useless company!!!"

Utterly useless company, landlords should avoid!!!

"Their system is not fit for purpose."

Their system is not fit for purpose.
Our tenant absconded owing rent and having caused damages. Magistrates no longer witness signatures in this area and the legal professionals are charging fees upwards and beyond the value of the deposit itself!
The only course of action, they say is to leave the deposit with them…how is this fair or just when the losses in this case are so far exceeding £4,000?

I regret using this service. They lack real world common sense. One star is hardly achievable here.

Ps After the company’s reply, I agree with their point perhaps what is needed is amendments of the regulations to prevent the unintended effects when legal professionals put their prices up to deter this kind of business.
A lawyer told me ‘it’s not worth our while doing this kind of work’

"A company that does the opposite of protecting your money"

The other tenants and I have had real issues with mydeposits to retrieve our disputed deposit back. We left the property in December and having completed the forms and contacted mydeposits on multiple occasions (well within the time frame) we are still waiting for a response or any update regarding our dispute.

As young professionals, it’s been rather taxing trying to retrieve our disputed deposit whilst working full time jobs as the calling hours for my deposits have been inconvenient with the long waiting hours to then hear nothing has progressed.

I will no longer be referring any of my friends or family to mydeposits due to the lack of communication in regards to our dispute, the fact the service will only talk to one of the tenants and will not discuss anything with the others and how they dealt with our dispute as a whole.

It would be greatly appreciated if a colleague could reach out and help us with this, as it feels like there is no hope in getting our money that we’re rightfully owed back.

"We sent this company extensive evidence…"

We sent this company extensive evidence about the ridiculous damages/ charges the landlord was claiming. Guess what! They supported the landlord. I’m not surprised so many other people had the same experience so it’s clear this company is in favour of landlords.

"Excellent customer service"

Mydepsoits made a correction to a deposit certificate which we registered by miskate. It was all done quickly and at no charges !

"quick and efficient service by Stacie"

quick and efficient service by Stacie

"The annual membership renewal with…Mydeposits.co.uk"

The annual membership renewal with mydeposits.co.uk is very sensibly priced at £50 versus £500 for others who shall remain nameless.

So hats off to mydeposits who seem to care and remain fair

"Dreadful system"

Dreadful system, tried to log on several times, changed my password as suggested, still can’t get access.
The DPS was far easier.

"We have worked with mydeposits for 10…"

We have worked with mydeposits for 10 years, which is testament to the professionalism of the scheme and their staff who are always happy to help.

"Poor experience till now"

I was told that I will get a response in 20 days but I am waiting from last 2 months. Please stick to your commitment. Secondly why your chat support service never works, it is disabled. When we try to reach through emails, we get an automatic response telling not to contact you. What kind if support is it.