"Mr Darren Kitchenside at My Deposit…"

Mr Darren Kitchenside at My Deposit AuditRiskandCompliance is Reliable,Fast,looking after members concern (Customer) , It was our case that my tenant has claimed Deposit I started receiving Emails from My Deposit i explained my Deposit my defence but there was no one to listen us , Then when it came to Mr Darren Kitchenside he involved him self and solved our case actually it was not his job to do this it should have solved by other department. Such officer are assets of the company My Deposit should give him more higher job.
I can not give him more rating then 5 Star on Trustpilot, but if there are more Stars i will give him 150 Stars out of 100 Stars
Wish him all the best

"Have spent weeks trying to get deposit…"

Have spent weeks trying to get deposit back from student letting agency; who can't even follow their own complaints procedure and just said contact 'mydeposits' and raise a dispute. Have spent a total of 50 mins on hold, over several occasions, and then still not getting through to my deposits. Have tried to use the website but none of the searches work. I only have DPN number but says I need a DPC No. Will email one last time before I look at legal options with landlord who is charging £100s for works that haven't been completed.

"Darren Kitchenside - A1 support"

Darren Kitchenside has been extremely helpful during some difficult times involving deposits. Nothing has been too much trouble and I am very grateful for his assistance.

"AVOID!"

Our tenant moved out in May 2022, the process of releasing the deposit from mydeposits was impossible to navigate, unless you have hours to spend on the phone, speaking to their incompetent staff, in the middle of the day, when you're at work.
Every time I called their premium number I was at least 7th in the queue, call would last at least 40 minutes and nothing would get resolved. We ended up having to give the tenant her deposit back out of our own money and now, almost 6 months on, we still do not have our £850 back. AVOID!

"nightmare to deal with"

nightmare to deal with - son raised the deposit for a HMO uni student property where everyone had own TA - we were told only one of the tenants could raise the request. suddenly got told that the case would be closed unless all info uploaded but would not tell son what was missing as he was not the first name on the deposit registered 2 years ago. Pedantic, rude, unhelpful and hell would freeze over before I would recommend them. Supposed to help protect tenants? its now 3 months on and we are still wiating for the slightest sign that they could be helpful - and the dire, aggressive and rude landlord may get to keep the deposit because of this lot.

"Bl@ck m.ailing website"

This website is really awful.

First of all, they have sent me an email with no instructions at all on how to proceed. I need to agree on releasing my deposit so I can have my money back. They are requesting that I make an account with them to get my deposit back when my landlady has released it already.

Not happy with the fact that they are requesting information that I am not happy to provide to them in order to get my money back. This can be defined with a name = not legal, but I will l leave this aside.

Also, when trying to sign-up, I had so many problems, and the website is not telling you what is wrong, only if you don't create a secure password.

I want my money back please.

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Thanks for your reply Emma but your website is asking for personal information not related to the tenancy, such as date of birth, new address... Very cheeky!

"Poor website"

Poor website. None of the filters or search functions actually work.
Have reported the problems to the company and didn't get a response.
So if you have one or two deposits you can live with it but as an agent dealing with many deposits it makes handling/managing deposits an unnecessary burden.
My advice would be to try one of the other providers.

"Entry amendment …"

It took a bit of time but mydeposits did what they said they would and amended my entry without charge

"Good uncomplicated procedure and…"

Good uncomplicated procedure and service in relation to change of details on deposit certificate in relation to change of tenants on joint tenancy.

"Support takes weeks to answer and then…"

Support takes weeks to answer and then tries to evade your requests by all means.
In general, their service is really hard to use.