"Darren Kitchenside for PM"

I have just spoken to mydeposits. As a tenant i am owed £2300 from November 2022. All of the paperwork was completed but my landlord failed to respond to the agent in good time and their relationship has broken down and i cannot get my deposit as a result. I am now being told by my deposits that there are currently an unprecedented number of dispute cases and they cannot tell me when my case will be dealt with. Staff cannot be recruited and even if they were it would take time. i was reminded three times that the service was free.
So this is for you Emma, my URN IS 110401, My DPC05948886. Would you please be so kind as to put this in front of Darren Kitchenside as it seems that this is the go to guy to get things done in this outfit. While you are at it perhaps you could suggest to the Mydeposits hierarchy that they should consider doubling Darren's salary and give him authority to pick a team to train in the manner in which he handles his work.
Robert Long

"Rented a room in a property in Leeds"

Rented a room in a property in Leeds. For 8 weeks. £200 deposit. No reason to not return the deposit. Yet they didn't. The sum is to small to challenge in court. Poor service and thuggish staff.

"No estimation when they will pay out. If ever."

Update 03/03/2023
It's been over 5 months now and I'm still waiting.
It appears that also Emma from MyDeposit is lost for words.
@Emma I would really appreciate an update on my questions below as it will be helpful for other MyDeposit customers to set the right expectation.

Update 05/02/2023
Hi Emma,
Could we please have an update on the below? We've been waiting over 4 months now and there still doesn't seem to be any progress. Can you please provide us with:
a) A realistic and honest expectation as to when MyDeposit will pay the deposit, if at all.
b) What interest MyDeposit pays for holding deposits.
c) How MyDepoit compensates their customer for holding on to customer deposits for unacceptable long periods well beyond the maximum threshold to complete the processing of disputed deposits set and communicated by MyDeposit within this review by themselves.

Besides not being able to rent out our flat to repair the damage caused by our tenants plus the additional costs to repair the damage we get, like I expect many other landlords, cash flow issues. The fact that MyDeposit does not pay the deposit and on top of that provides false expectations as to when we can expect a payment makes these cash flow issues a lot worse.


Update 13/01/2023.
Hi Emma,
Thank you for your reply. My estate agent called MyDeposit again today (Regarding URN code 03400231) A Claim raised well over 90 days ago and was still told by MyDeposit that this claim has made no progress and MyDeposit was not able to provide any update or an estimation as to if and when this will be paid out. My estate agent also informed me that no claims have been paid by MyDeposit for any disputed claims they have submitted in the past 5 months, (the longest now over 5 months ago) which appears to be in line with some of the reviews I read here on Trustpilot.
Can you please provide us with a more truthful estimation when we can expect disputed deposits to be handled and paid out?
Can you also provide me with the interest rate MyDeposit is currently paying for any deposits as there doesn't seem any transparency regarding interest rates on the MyDeposit Website.
Thanks,
Boris

Update 29.12.2022.
Hi Emma,
Thank you for your response below.
For all transparency, can you please provide everyone here with an estimate of how long it typically takes at the moment for MyDeposit to start looking at a disputed claim and how long it usually takes before we can expect the pay out.
Thanks,

Original review from 23/12/2022:
With current high interest rates, myDeposit appears to have no urgency paying back the deposits and are happy to sit on your free money for ever, as can be seen from all the other recent real reviews.
Our tenants moved out on the 4th of October and caused about 3 times more damage than what the deposit would cover. Our Agents says he keeps on chasing myDeposit. Mydeposit does not provide any information to Landlords themselves if they have an agent. According to the agents they are not even dealing with our case yet and it's hanging in a backlog for indefinite with no timeline provided.

"Helpful Staff!"

Our initial deposit holding company liquidated, and we had to go through quite a complex process to get it back. However, this was made immeasurably easier by the hard work and professionalism of Darren Kitchenside and Alex Richards. Both were extremely helpful and really did make a huge difference!

"Avoid At All Cost ! Landlord with fake receipts and my deposit.co.uk approve and stole my deposit !"

mydeposits ADR reference: URN106327
DPC05618271

Fake receipts from landlord !
Of course landlords they know they can make fake receipts and take your deposit as my deposit.co.uk they accept and more that that you cannot appeal their adjudication .
I requested bank statement or paper receipts for the amount claimed, not provided !
After I rented a flat for 4 years I hand over the keys to landlord and never return my deposit .
I contacted my deposit.co.uk and what I found difficult as I waited 5 months to get a decision and you cannot talk with anyone regarding the case THEY DO NOT TALK ABOUT THE DISPUTE EVER !

All you can talk with agents is collecting evidence .
After they give their decision only way is COURT .
Not fair .
They do that because they don t get fined by they regulator Department for Levelling Up, Housing & Communities therefore they waiting time can be 5. 6. months they do mistakes in the adjudication like fake receipts or other thinks because there never been taken to a real court .
They have issue with staff and take too long to finalise the case and they accept FAKE receipts .
I have searched the cleaning company does not exist !
Landlord claimed 450£ for tv bracket however I have left replacement in the property and picture provided to case they said no evidence therefore awarded landlord 450£ for tv bracket with a quote from Sony with a random email NOT FAIR !
I comment on the case please provide bank statement or paper receipts, not provided but landlord awarded with all my deposit and I hand over the property in perfect clean condition with clear pictures as evidence.
Fake cleaning receipt from just an email landlord awarded .
Clearly they have issues you can lose your deposit if landlord puts an email in righting with the title receipt a logo of a company his name and take all your deposit and you cannot say anything or challenge the decision do you think is fair ???

Decision as received

mydeposits ADR reference: URN106327

The parties have agreed for their case to be referred to adjudication under the terms and conditions of mydeposits. In doing so, the parties accept the decision is binding and that awards can only be made up to the deposit amount.
If the landlord feels entitled to additional compensation exceeding the deposit, we recommend you seek legal advice.
All evidence provided will be considered, even if it is not specifically referred to in the decision. For more information on our approach to making this decision, you can refer to the guidance at the back of this document.
Deposit Disputed amount £762.89
Awards made by the adjudicator:
Tenant £0.00
Member £762.89
Decision
The following lists only the key pieces of evidence.
 Independent inventory dated 31 August 2018
 Check-out report completed by agent, dated 23 August 2022, with photographs
 Tenancy agreement
 Invoices/quotes
 Dated photographs provided by tenant
 Correspondence between parties
Claim (1): Missing TV bracket
Amount claimed: £450.00
Adjudicator’s findings:
Based on the tenant’s submissions, the TV bracket was removed from the property during the tenancy. While I acknowledge the tenant’s claim that they left a replacement at the property, without evidence to show this, I find the tenant responsible.
The landlord has provided a quote from Sony to install a replacement bracket in the amount of £595.99 and they are claiming £450.00, which I find to be a reasonable cost, having taken fair wear and tear into account. Therefore, I award £450.00.
Award to member: £450.00
Claim (2): Cleaning
Amount claimed: £300.00
Adjudicator’s findings:
Based on the comparison of reports, some cleaning was needed to remove dust and cobwebs from surfaces and to curtains, flooring, bathrooms, kitchen units and appliances in order to return the property to the standard of cleanliness from the start. As the tenant has a responsibility to return the property to the standard from the start, I find the tenant responsible towards this claim.
The landlord has provided a receipt for an end of tenancy clean in the amount of £335.00 and they are claiming £300.00. However, I will take into account the standard of cleanliness at the start, as there were several omissions noted at check-in. As a result, I award £201.00 being 60% of what is being claimed.
Award to member: £201.00
Claim (3): Redecoration
Amount claimed: £300.00
Adjudicator’s findings:
The comparison of reports shows that the wall in the hallway was returned in worse condition. While the check-in report noted some scuffs and patchy paint at the start, the check-out report shows pictures have been glued to the wall. As the tenant has a responsibility to return the wall in the condition from the start, I find the tenant responsible towards this claim.
Thank You

"I just want my money back"

I just want my money back, why is that so difficult?

I keep phoning this terrible service and no one answers or helps. It’s just a constant brick wall. I moved out a month ago, I want my £750 back please. Such a scam.

"Awful service and resolution process"

Tenant failed to pay last month's rent when moving out. Taken 3 months and still mydeposit have not resolved the dispute. Despite many emails and phone calls! Chasing one last time before taking legal action.

"Promised call backs every time i call…"

Promised call backs every time i call them and wait 1 hour on the phone - no call backs received
Waiting 5 months on my dispute
URN 106787

"fast and efficient"

fast and efficient

"Awful experience as landlord"

Awful experience as landlord. Viewed lies of tenant as 'evidence'. Wholly biased.