"Poor professionalism"

It’s been a month and a half, and I am still waiting for my deposit! First they asked for the landlord to confirm deposit release, and promptly ignored the email they received from him. Then they asked for the letting agency to confirm deposit release. I asked to confirm they have the right bank details-which I had sent in a previous correspondence to my “case handler” and they still didn’t send the deposit when I waited 5 working days for its release then ANOTHER 7 days for it to get to my bank account. The reason? Wrong bank details! They then had the audacity to try and blame me for that error- and I had to point out exactly when I gave them the correct details. Please use any other deposit scheme landlords, no one wants to wait months to get a deposit back that should legally take 11 days to get to us tenants

"The deposit certificate was amended…"

The deposit certificate was amended very quickly and correctly.

"They treat landlord badly and unfairly"

They treat landlord badly and unfairly, the online uploading system is 3rd world kind, customer service officers behaving disgusting, and the worst is the arbitration which is a shameful practice of bullying landlord and find hole when there isn't even any hole to victimize landlord. Shame to them!!!

"Darren has gone above and beyond to…"

Darren has gone above and beyond to help.
He has made a very difficult situation much easier to manage than I eould have thought possible.

"Have used Mydeposits for many years"

Have used Mydeposits for many years
They are always there to help
Great company

"Very good service"

Very good service

"Darren was super helpful speedy replies…"

Darren was super helpful speedy replies and went the extra mile to help

"Very Happy with results I got from you…"

Very Happy with results I got from you thank you

"Extention to submit evidence"

I requested an extention due to work requirements and the agent on the phone (Becky) heard my case and followed up on my request and emailed me back with an extention the same morning. Great communication both on call and email. Thanks!

"Fantastically speedy response when I…"

Fantastically speedy response when I requested an amendment to a Deposit Protection Certificate - done within an hour.