"Warranty is Joke"

Paid $259 for a 16 year winter cover recently. Warranty claimed full replacement within four years. After only two years, cover showed small holes forming. IN THE SWIM refused to honor warranty and replace cover, claiming damage was due to "mother nature."
Gee, I thought they knew the cover would be exposed to mother nature...IT'S A WINTER POOL COVER!!!!
In the past, the warranty was honored for the SAME DAMAGE. I have records (and so does IN THE SWIM) to prove that. Owned a pool for over 24 years...purchased many items and covers from IN THE SWIM...but they lost me as a customer now.

"Horrible"

Horrible. Just horrible. I ordered a filter/pump that said it was in stock and would be shipped within 1-4 business days. After more than a week, I called and it was going to be sent the next day. I called a week later and was told it would be in the next day and would ship out to me within 2-5 business days. I called the next day and was told it was on backorder and would not be available until 9/22 (arriving more than a month after originally ordered). CANCEL. Don’t need it in the winter, I needed it now. If something was wrong with it, by the time we realized it, it would be out of warranty!! THEN- there is a cancellation form being sent to the “supervisor” to be processed. It’s a cancellation!! I never received anything but they did get my money!! 🤬

"One star is way too many !"

I Read most of the reviews and see that I am not alone in my experience .I have never in all of my years on this earth seen customer service this bad ! They ask you to write reviews on products but do not use the honest ones. I ordered a seahawk cleaner and it was completely different in the description than the way it really was . it never said it could not be used in anything but 5 foot pool but the instructions said you must have 2 weights for over 5 ft deep pool so i called them and was informed that it only comes with one and they can not send another because they don't have any parts for these things . Also description on their website says it "quickly eliminates dirt,leaves.sand and debris.leaving your pool clean and clear." paper inside box says pool must be clean when you start . it does not get leaves or debris. when i contacted customer services they would only take it back if i pay a 20%restocking fee stating that i am 2 days past my 14 day return day , i told them i thought it was 30 return and they said it is but only 14 without restocking fee . Whoever heard of a time limit of any kind when all of the problems was the sellers fault ? I did not realize people could even operate like this !

"Worst Company Ever!"

Worst Company Ever!! Customer Service Suck! Lied About Order Shipping, Sent A Tracker That Shows It Delivered, Called And Said It Has Not Left, When I Questioned How I Get Proof Of That I Was Placed On Hold For 25 Minutes Without Warning, Then Shoved To A Voicemail Without My Consent. I Will Be Calling The BBB and My Credit Card Company To Dispute The Charge, File A Grievance and looking for any and all places to leave bad feedback. Welcome to your world when you lie to customers!!!.

"If I had read these reviews BEFORE…"

If I had read these reviews BEFORE ordering from this company I could have saved myself some headaches. Do yourself a favor and heed the negative reviews. Ordered $173 pump housing. It came this AM, broken....because the item was simply tossed loosely in a box with zero cushioning. Had little chance of making here undamaged in retrospect. Called CS (on a Sunday 8/23/20...because that's when it arrived. ) Good news is a CS agent answered. Bad news is that individual has/had no authority on her own to do anything but give standard answers. Provided (as asked) a picture of the part clearly broken. Said she spoke with a manager.........The company's main (and seemingly primarily) concern is getting the original shipping damaged part back before doing anything to assist. Told them I needed a replacement undamaged, properly packed part....and asked that they process that immediately. Again, their main concern is their RMA procedures (their needs) ahead of supplying an undamaged part (customer's needs). Reading the other recent reviews, I wonder if it is wise to surrender the original damaged part before the new one arrives......if it arrives.

"Service on a back ordered item…"

I had waited a long time for a back ordered item and finally had to buy the item elsewhere and told them to cancel the order. They did try, but it was already out of the distribution center. When it arrived I asked for return instructions. They replied that since I had had to wait so long I could keep the item and they were crediting my account for the cost. Nice service. Appreciated!

"Lazy and unhelpful"

Ordered a little over $1500 in pool equipment (Pump and new filter) from them on 7/17/20. Got the pump within a week (great), no filter that week or the next. Called and was told I would have to call the transporter, Echo Track. NO help there. Finally figure out that the filter has been sitting 20 miles form my house for more than 3 weeks and InTheSwim could not be bothered to call the shipper and figure out why. I have to pay a lot of extra cash to get a second installer out here AGAIN when it finally shows up.
Hopefully it will be here this week, a whole month later.

"Very disappointing service."

I placed an order for an item 3 weeks ago and was not notified that the order was cancelled. I had to wait 20 minutes on hold for customer service to tell me that it that was cancelled. While not being able to get the item was disappointing, the service is even more disappointing. Now that it's mid-way through August, the item is sold out everywhere. Not happy.

"Refused to refund my wife from an Ebay…"

Refused to refund my wife from an Ebay purchase. Took 3 weeks and an ebay case to get the refund back

"Trouble getting a refund for an out of stock item."

I placed an order, it was supposed to be "same day shipping", Didn't get a tracking # until 6 days later. And the main item, an Aquqbot was not in the shipment. They said it was on back order and didn't know when it would be available again. They were told to cancel. A month after I placed the original order, I, after sending a couple of emails, had to call for a $319.99 refund. That was a long time for them to have my money!