"Don't waste your money"

Don't waste your money on their 16mil Solar cover with its year Warranty. Bubbles falling off within a year but specifically excluded from the Warranty.

"Ordered two pool covers, FEEL RIPPED OFF!"

Ordered two pool covers in September; one was a floating cover for safety of my small dog and the other was a mesh cover that lets water through but catches leaves. I never even got an order confirmation from them but received my order timely. However, it was missing the water bags that were supposed to come with the mesh cover. I called and spoke with Customer Service who researched my order, apologized for the mistake and told me that I would receive the water bags in about a week. They never came. Extremely disappointed, I contacted them again in mid November (after having to close my pool without the bags using ropes to tie the mesh cover down) and this time was totally lied to. The agent told me that he could not find my order, which I could not anymore either, and then after I sent him a photo of my shipping label off the box suddenly decided that the cover I ordered did NOT come with the water bags even though another agent had previously told me that it was a mistake and they would be sent. Evidently, someone was lying and I do know what I ordered. I did hours of research about what I wanted before I ordered. TOTALLY FEEL RIPPED OFF!!

"I am very disappointed"

I am very disappointed. I was thrown under the bus this summer by a multi state liner company called galaxy pool out of NJ. I combed the internet to find a company that would sell a liner to me as a homeowner. ( I installed the previous one btw 15 yrs ago. ) in the beginning , the sales rep , Amy , delt with me patiently and knowledgeably. But that went down hill after my cc secured 700.00 . Next , I get emails from someone else with in the swim asking for pictures that the manufacturer wants. I’m at the 11th hour at being able to install a liner and avoiding the pool collapsing in the winter frost which I tried to convey It is shrink wrapped ,heated and pumped as the water table is rising as well. The company and /or the manufacturer has the measurements but seems to be looking for excuses not to making the liner to the size specified. I’m just the homeowner here, the customer and I’m tired of getting banged out by these pool companies. And I really don’t appreciate the attitude over the phone from someone who says they have been selling liners for 9 years. Well, I’ve been in construction for 30 , I know what good service is and I’m not getting it. My advice , keep going if you are looking for a pool liner or anything else for that matter.

"DON'T BUY ANYTHING HERE"

DON'T BUY ANYTHING HERE. Their Customer Service stinks. I should have looked for these ratings before I tried to purchase some simple pool items. There are better options online and in stores.

"Pool Cover Missing Grommets"

I purchased a pool cover that was missing grommets. At first I used the chat line for assistance but he was no help at all. I then emailed In The Swim and was directed to contact the warranty dept. Without any stress, I was told the cover was in the mail. it was delivered in 2 days. I was totally impressed. I would recommend this company.

"I feel like I just got PUNKED!!"

I feel like I just got PUNKED!!! ONLY THE BASE WAS DELIVERED.!!!!!!!!!!!

Purchase Date: OCT 12/20. Delivered OCT/16/20

The customer is always right, right?

This is what I did when I only received the base:
1. Before writing a review on walmart.com I called In the Swim customer service OCT 17 @7am
Was on the phone for an hour trying to resolve, after an hr the rep still couldn't find my purchase order in the system, she was supposedly getting help from her supervisor. The call got disconnected, I never got a callback, though I made sure to give my # initially

2. Called them back, the rep found my order about 5 minutes into the convo, it took an hour for the 1t rep to find NOTHING. She offered me a refund. I then informed her that I will be writing a review and contacting Walmart, she fwd me to her supervisor. She told me that they don't even have the shower or any solar showers, that I can only get a refund.
I guess the customer is wrong even if I have the electronic pics, barcode, order #, date, price, confirmation, tracking #

"CROOKS.....warning don’t buy from…"

CROOKS.....warning don’t buy from them...they offer free shipping then charge and bill you for the shipping. Then just try to contact them......THEY WILL IGNORE YOU.

"New Pool Cover"

I order a custom pool cover for an unusual shaped pool. The design team caught a couple of my measurement errors and were great to work with me to get them worked out. The new cover came this Saturday and two hours after it arrived I have it installed on my pool. Thanks to Denise Pree and all of the group at In the Swim that made this possible.

"ABSOLUTELY HORRIBLE"

I had to give at least ONE STAR to leave review but this company doesn't deserve a freaking .00001 of a star. HORRIBLE CUSTOMER SERVICE STILL CHARGED ME for an item I CANCELLED THREE TIMES because I still HAD NOT received my item 2 MONTHS AFTER I ordered it. CROOKS, LIARS DONT BUY FROM THEM!

"HORRIBLE customer service"

HORRIBLE customer service. Covers are lousy.