"Our items never arrived"

Our items never arrived. In the Swim won't refund or replace our items. We have no way of getting them or knowing where they are. We are out $300.00. I even checked the address on our account and it was correct. Buyers Beware

"Stay away from this companie"

I ordered may 27 and the package was lost after chatting with a representative he told me that he will send a replacement as soonest possible 5 days later I asked again and I was told that the replacement was never shipped but that they will ship asap and the replacement was damaged by fed ex and that they will contact fed-ex and made a request to continue the delivery I contacted fed-ex yesterday and they said that there is no a request to continue the delivery and that I will get a refund Today is June 14, 18 days later and I don't have the refund or the package this is ridiculous

"Horrible customer service - Failed to ship and failed to give refund"

Failed to ship product, provided no tracking number so I had to call them to find out. Very slow in processing refund.

"Do not purchase from this company"

I purchased a Hayward pool filter from this company. It had a leak the second we turned the pump on. The company would not return the filter for a new one because it was Installed. Please do not order from this company. Their customer service is terrible.

"“In The Swim” is DISREPUTABLE!!"

This company does not deserve even one star! They are not a reputable company! Their strict return policy should not apply to a defective vacuum that could not be used until our pool installation was completed. We expected it done in October and unfortunately was completed in November. Also it appears that the vacuum we received was used and more than likely returned unbeknown by this company. We cannot afford to basically take this loss of $677.24 and honestly can not believe they expect us to! They did not even offer a replacement! DO NOT PURCHASE FROM IN THE SWIM!! I have now disputed the charge with my credit card company.

"I purchased a solar blanket with a 8…"

I purchased a solar blanket with a 8 year warranty that failed after only two years. They accused me of not taking care of it. I have owned a pool for over thirty years, so I know the blanket needs to be covered or stored when it is not in use. The bubbles came apart in large numbers and the blanket tears really easy. They said my issues were not covered.

"Untrustworthy company"

This company does not stand by it's products beyond 30 days. If it survives 31 days, they refer you to the manufacturer. I do not recommend this company.

"If I could give negative stars"

If I could give negative stars, I would! They advertise "new" products at "new" prices but you receive "refurbished" products instead. We ordered a Polaris 380 in 4/2020. It has always been slow and sluggish, but we just chalked it up to lack of manufacturing quality these days. Last week 8/13/2021, we had to remove the body to see if a belt was loose or if an "O" ring was loose and discovered this was a "used, broken" unit. BEWARE, DO NOT WASTE YOUR MONEY!!!!

"Contact your states attorney generals office for further assistance"

This is not a valid company it is a scam out of the Philippines. Anyone who purchased from this site and has not received their items may contact the United States attorney generals office and their state attorney general office.
For New York :
Office of the Attorney General
Public Integrity Bureau
28 Liberty Street, 15th Floor
New York, NY 10005

Phone: 212-416-8090

United States attorney generals office:
The Department may be contacted by phone at the following: Department Comment Line: 202-353-1555. Department of Justice Main Switchboard: 202-514-2000. TTY/ASCII/TDD: 800-877-8339 (or Federal IP Relay Service)

"Terrible pool covers."

I have been trying to call customer service for a week.
All it says is call back during business hours. Have tried all day long for days it only says we are closed call
back during business hours. Our pool cover is falling apart like a 2.00 dollar watch. Have been ordering for years have never had one this bad. Sometimes bad but this is awful.......