"How to get your money back"

They are Scammers.... just read the reviews for yourself. Also if "In The Swim" has already scammed you, and you made a credit card payment...call your credit card company and tell them you want to "dispute the charges". The credit card companies know In The Swim is a dirty Company (IMHO) and they will get your money back, even if it has been past the standard 160 day dispute time frame.

"DO NOT SHOP HERE"

Purchased a $200 Heavy Duty solar cover for my pool and it fell apart in 6 months. In the Swim does not warranty this and were not helpful at all. DO NOT SHOP AT IN THE SWIM. THEY HAVE ZERO CUSTOMER SERVICE.

"They will steal your money"

In The Swim deserves the lowest rating possible. This company is running a scam and Amazon is complicit. I showed them the evidence and still they have not removed In The Swim from their platform. Also, the Amazon seller rating and Google reviews are artificially high. If you look at BBB and any other review site it becomes obvious very quickly that this company only deserves a one star rating at best. They shipped me a previously used and broken part when I ordered a new one. Their customer service was rude and resorted to calling me names. Even though I asked for them to respectfully call me by my last name.

"The original order of chlorine pucks we…"

The original order of chlorine pucks we placed were delivered to the wrong address. In The Swim replaced that order for free. When the pucks were dropped off by my neighbor, I called the company to pay for the extra pucks and they said I didn’t have to pay for my trouble. I was shocked! We will definitely do business with this company again. Thank you In The Swim!!!

"Completely Incompetent Company"

I have been getting the run around from this company since I ordered my slide back in the beginning of March. I have had to call them multiple times and had lengthy phone calls and sent emails and they never have any idea what’s going on. They keep sending me to the shipping company who has no idea what’s going on. Last phone call I made to the shipping company they told me In The Swim told them I cancelled my order a few days after I purchased the slide. I will never deal with this company again.

"Good Prices & Shipping, BAD returns"

Prices are good and shipping has been good to us, but returns are not nearly as good. Ordered a chlorine feeder, received it in 2 days. Decided to go to Salt because of the chlorine shortage. Ordered the salt generator & returned the chlorine feeder and was received on May 24. Now June 28 and still no refund. Disputed the charge with the CC company and they gave me a credit until the dispute is resolved. I encourage anyone having returns issues to dispute with your CC company instead of trying to deal with these people.

"Purchased a Solar cover"

Purchased a Solar cover. Arrived shipped in a clear plastic bag and damaged. Have been trying to get this resolved for several days now. With the lack of customer support from the people I have spoke with I will no longer be purchasing from In The Swim. I would definitely recommend anyone considering purchasing from them to reconsider before doing so.

"Never will order anything from this…"

Never will order anything from this company again. The end of August had to buy a filter and pump. Spent over 500.00 . Used it for like 3 weeks before we closed pool up. Opened pool up this year pump worked for 2 weeks and stopped working . Called them for 3 weeks straight, never could help me kept saying had to call Hayward. They said they updated there system and nothing was saved. So I don't have proof when I bought it. Customer service is horrible half of them you can't understand. On phone for over hour. Still nothing resolved.

"I've had the same experience as most…"

I've had the same experience as most people here. I've been on the phone 20 minutes at a time for the last 4 days talking to some offshore call center. For two items that should have been $225, I was charged over $350. Nothing has shipped, but I was lied to about when it would ship, finally talked to a supervisor who admits they don't know when it might ship. And no, we can't refund the overcharge until after the item ships. It's a complete scam. Every day I get a lower number for the order total, but the bottom line is I've been overcharged, lied to, and I have nothing. Will probably need to dispute the cahrges and file a complaint with the FTC. And yes, this used to be a good company that we dealt with for over 10 years with no problem. Now, just an off shore scam.

"Terrible Company"

Terrible Company. I ordered chlorine from them on April 30th and got a shipping notification the same day. The item was listed as in-stock when I ordered it. On May 10th, tracking was only showing label created, not ever in transit. I called In The Swim. Call center clearly has limited capabilities/understanding and don't speak good English. They checked with Fedex and confirmed that Fedex did not have the order. They told me the product was no longer in-stock so they would cancel my order and issue a refund. I later received a credit $10.59 less than I was originally charged. I called back and was told that since the order was shipped and I returned it, they would not refund shipping. I spent 30 minutes arguing with the person on the phone that I did not return or cancel the order on my end. Eventually they claim to be issuing a credit for "$9.99", then "$10", then "$10.59." Will wait to see. I will never order from them again!