"Call center took 20 minutes to order…"

Call center took 20 minutes to order one item! It was terrible, the person doesn’t understand English. I kindly told him that I couldn’t keep repeating my address and hung up at 20 minutes. I will never order from them again and will go to my local store. What a shame.

"Customer Service Is Lacking"

05/18/2021 - I am updating my review because even after 2 phone calls to Intheswim customer service, where I was assured both times that a refund was being issued, out of nowhere four boxes full of chlorine showed up at my doorstep.

Original review below for reference:
Ordered 96 1LB bags of pool shock. Money was taken from my account, order was marked as processed and fulfilled on intheswim website. A week later, no tracking information beyond "label created". Long story short: they don't have the product to ship, they still took the money from my account and never shipped anything. FRAUD.

"Have been a customer for 18 years with…"

Have been a customer for 18 years with no issues. Since last fall, this company has gotten incredibly bad. Phillipine call center is less than helpful.

"I used to buy all of my supplies from…"

I used to buy all of my supplies from In the Swim but now they have been bought out by Leslie's pool and all customer service like everything else is reading off cue cards from the Philippines. They know NOTHING about pools and every time I ask to speak to the states they send me into a cue that eventually hangs up. Horrible company now. Won't do business with them again.

"pricing"

Been with this company for years, when I looked at the catalog to order my supplies ,then went online and the online prices were higher then catalog, asked for the catalog price, they wanted me to take a picture of such ,send it in and if it was approved would get the lower of the two. Asked the customer service person from overseas why they just couldn't look at the catalog they told me that was a separate entity seems this comes very close to false advertising

"the only reason I gave them 1 star is…"

the only reason I gave them 1 star is because I could not proceed without clicking on 1 star. When I placed the ordered It was advertised that orders over $100 had free shipping, I was charged shipping. I was told delivery would be within a week. after 3 weeks I was told delivery will be in 6 weeks. Customer service is outsourced to a foreign country. so good luck trying to understand their broken english

"Used to be a great company"

I was a loyal customer of intheswim.com since 2007. They were always cheaper than the local pool stores, offered regular discounts to regular customers and I always bought my pool chemicals from them. You might as well not bother trying any discount code. I regularly get emails & flyers in the mail advertising percent off discounts. However, every time I have tried recently the codes never apply to chemicals. They also never specifically never list discount exclusions on emails, printed mail, or online. It simply states "*discount does not apply on selected objects" pretty vague so of course it never applies to any chemical. I can now buy cheaper locally even with taxes.

"Bad company"

"Don't buy from this company. We used to love this company, but something has changed since last year. Now, they charge you twice, so pay attention. Customer service has no idea what they are doing. They are using people overseas to answer their phone. They never email you with a confirmation of your receipt, shipping takes a lot longer. We won't use this company anymore!"

"Look elsewhere!…"

I bought a 16 mil solar cover from In the Swim for $175 for my lap pool, and about 8 months later I mailed them pictures of the failed solar cover, as requested when I called. They said they'd reply in 48, then 72 hours. A week and a half later I called In the Swim to find they had denied my request, but never called me back. They would sell me another new cover with 15% discount. They don't stand behind warranties! Look elsewhere!

"DO NOT BUY ANYTHING FROM THIS…"

DO NOT BUY ANYTHING FROM THIS COMPANY!!!
returned a $800.00 pool filter to them in June 2020 that was shipped to me past cancel date. I had FEDEX proof of delivery. they denied that it was returned. had to fight with them and amazon for 6 MONTHS to get my money back. the worst customer service staff on the planet.