"Ordered a refurb Humanscale in white, and it's great"

Ordered a refurb Humanscale Freedom on white.

I thought it was risky given these reviews but no!

Item arrived, the chair works perfectly and the padding is clean! one mark on headrest which is fine.

The 1 minus star is because the wheels were very dirty.

The chair cost me about £300 after I sent an off and it got knocked down from £390!

Well worth it, and I feel like I got a bargain, very happy customer!

"Appalling state of a chair"

Appalling state of a chair. No communication after two weeks, so emailed to find out it was being sent the following day. (Maybe this is the cause of rhe problems)

Let's be clear, maybe my chair was an outlier but the condition was awful. Missing and loose screws in the armrest, signs of heavy use on the base, rubber bands still in the wheels, plastic surrounding the seat had been pulled away, damaged and dented, upholstery looked awful and done on someone's kitchen table. Fabric wasn't tight at all. Chair was heavily scratched with paint missing and had not been cleaned.

To be fair to the company, they apologised and sent a FedEx returns label and very promptly issued a refund. No attempt was made to replace the chair or offer any other solution. Back to square one for me having wasted 3-4 weeks on this.

"Great product "

Great product , great price & superfast delivery . Couldn’t be more delighted .

"Great chair"

Great chair, clean and in perfect condition. Well packaged and delivered promptly

"Ordered from Denmark"

Ordered from Denmark. Received my refurbished steelcase leap v2 after 1 week!


Great condition - thank you!

"Exceptional Service and Unbeatable Deals: A Review of The Office Crowd Company"

I recently had the pleasure of engaging with The Office Crowd Company for the purchase of a refurbished Steelcase Leap V2 chair, and I must say, their service exceeded my expectations in every way. From unbeatable deals to unparalleled customer service, my experience with them has been nothing short of excellent.

First and foremost, let's talk about the deal itself. The Steelcase Leap V2 was initially displayed at £369, which was already an incredible bargain considering the quality of the product. However, what truly impressed me was the additional deal offer that was accepted, making the price even cheaper and definitely a bargain.

Despite a major hiccup with the delivery, where FedEx managed to lose the package, The Office Crowd Company handled the situation with utmost professionalism. They promptly apologised, despite the mishap not being their fault, and took immediate action to rectify the issue. Within just two working days, they had a chair upholstered and ready to go, even with their main upholsterer being off sick which i was really pleased about.

Throughout the entire process, the customer service team at The Office Crowd Company was incredibly helpful and responsive. They were always available to address any queries or concerns I had, ensuring a smooth and hassle-free experience from start to finish.

In conclusion, I cannot recommend The Office Crowd Company highly enough. Their swift resolution of issues, and exceptional customer service make them a standout choice for anyone in need of office furniture. If you're in the market for quality products and top-notch service, look no further than The Office Crowd Company!

"Very poor communication"

Very poor communication. I purchased a refurbished egg chair. No information about delivery, nobody answers the phone or emails. AVOID this company

"Bad customer service & overall experience"

Customer service was really poor, had been played about many times and zero to little communication unless it was when I was purchasing the chair, that was the only time they had shown much interest or bothered to reply.
They had not kept me updated with delivery times after I specifically asked twice (as I was getting 26 chairs delivered to an office).
They also delivered 6 chairs that were faulty. They then took ages to deliver new chairs and collect the old faulty ones, again not updating me on when delivery and collection would be, or sending someone to collect on the days I specifically mentioned I would not be in.
I then ordered another chair and have had the same issue, no apologies, no sense of urgency.
Not somewhere I would recommend, especially if you are an office/business, it's not worth the hassle and lack of communication from them. We need more chairs but have decided to take our business elsewhere.

"I had a very good customer experience overall"

I was a little worried about this purchase due to the rating on here, however according to Google reviews the company is under new management and personally I had a very good customer experience overall.

I made the order and received a courtesy email from customer service. I replied to this email with some questions and a team member responded straight away.

7 days later the chair was delivered.

It had been cleaned and reupholstered to a very high standard, so I got a premium office chair at a very low price. I am very happy with this experience.

"Fantastic company"

Fantastic company would highly recommend👍