"ZERO STARS"

If I could give this zero stars, I would. Their customer service (or lack there of) is AWFUL!!! They always say, "if you have a design preference, just email us and we'll mark it on your account". Well I added a spooky trio to my monthly package, then emailed about requesting a different design other than high waisted knickers. They told me they recorded the information on my account blah blah blah... a week later theres a second charge on my account in the same month. They DUPLICATED my monthly package without my consent. I've been emailing back and forth with them for 3 weeks with no resolve. Ive provided screenshots on our conversations to prove they were wrong and they even asked I provided proof of the charges on my bank account (LOL). STAY AWAY. The quality is CRAP, just like the customer service.

"DO NOT TRUST THIS COMPANY!"

DO NOT TRUST THIS COMPANY!!
Is is basically a scam.
My knickers didn't arrive for weeks so I contacted the company, after having already cancelled my subscription.

Whilst investigating my lost package, Knotty Knickers reinstated my subscription without my consent.

I have now been charged for a second package which I did not want, which has still not arrived weeks later.

The quality of the knickers is very poor and cheaply made, I find them very uncomfortable.

I left messages on their Facebook about my experience, they have now deleted these and blocked me from commenting further.

Terrible experience, stay well away from this "company".

"I had 3 ok months of orders"

I had 3 ok months of orders. Added the 'spooky trio' to my order for Halloween and it didn't arrive. They requested a photo of the envelope that I did receive? As it was a couple of days before Halloween and they hadn't arrived I told them not to bother shipping a replacement but refund my money. 2 days later I received a email confirming that they had shipped. I forwarded them the previous 2 emails that I'd sent telling them not to ship. They responded that as the knickers were already shipped they couldn't refund me. Absolute rubbish customer service. It is also very difficult to cancel your subscription. Do not recommend this service at all.

"Items not delivered and very…"

Items not delivered and very slow/unresponsive customer service. I have requested a refund but I have little hope of ever getting one.

"I cancelled my subscription months ago…"

I cancelled my subscription months ago and this month i noticed that money from knotty knickers was taken from my account, I emailed them and they said that i didnt and that i could unsubscribe from my account (again did that months ago)
NOW all of a sudden i cant find where to unsubscribe so i can get my money back . There giving me a run around and its getting old quick

"Can't cancel"

Can't cancel, never received my 2nd order and they are not helpful at all, and i complained on social media ao they blocked me from commenting. Do not do business with them!

"DO NOT GO THRU WITH IT"

DO NOT GO THRU WITH IT. I’d give 0 stars if i could. they blocked me on their social media’s for simply asking them to acknowledge the 15 emails I’ve sent and well over 20 msgs I’ve tried to send. They just simply don’t respond and when they get frustrated with you, they block you. All I want to do now is cancel my subscription after a terrible experience and I can’t even do that. This company is GARBAGE.

"I've been trying to cancel naughty…"

I've been trying to cancel naughty knickers and they wone they acknowledged I'm trying to catch of their prescription they tried to tell me that I didn't have an account with them when I end up going through the county doesn't even say how to counsel your monthly prescription they just keep sending the underwears and keep telling me that they're gonna get back to me and never do I am very forking disappointed

"ABSOLUTE TRASH COMPANY"

The first two months were okay. The underwear are good, but uncomfortable. Not something I would wear often. They say they’re size inclusive but I’m normally a Large, ordered an XL, & they were snug... Their customer service is horrendous. They blocked me on Facebook for asking for help with my order. They charged me TWICE for something I didn’t order & they refused to credit me for it. Would NOT recommend wasting your money here.

"Absolute scam site!"

I made an order of a subscription and other bits and pieces at the beginning of September. I contacted them when my items didn't arrive and they stated that they would send out another package. i didn't receive that either. They would not give me tracking numbers or any other details and eventually just stopped replying to my emails.
I was then blocked on facebook and when I turned to other social media accounts they started deleting my messages.
It's been nearly two months and I have not had my items and I have not had a refund. I am appalled that I have found so many similar reviews here. How is this company still practicing? Why have they not been shut down yet?

Update (oct 2023) Knotty Knickers are trying to contest this review by asking for information! Luckily I have kept the emails and order numbers.
After my last review I ended up having to cancel my subscription payment through my bank as Knotty Knickers just stopped replying to my messages and requests for cancellation.