Knotty Knickers

Shopping & Fashion
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661 reviews
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Customer Reviews about

Knotty Knickers

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Grace

2.00/5.00

"Poor Quality Underwear"

The panties themselves were very poor quality, it makes sense why there are only $3.99. The material was uncomfortable; scratchy, course. And the sizing was quite off. I selected size M and I’d receive some that were too small and some that were too large.

All in all, I do not recommend investing into these panties.

23/09/2020

Sarah Cook

1.00/5.00

"Would give zero if I could"

Ordered on 24th of August and the package never arrived. Contacted them and they asked me to check my 'post box and post office' (don't have a post box and have received no slip to say its at the post office) they said they would start an investigation and I haven't heard anything since. It said that if I cancel my account before they get back to me the investigation would be affected however my subscription date was looming and I refuse to be charged again for no product so I've accepted that I'm out of pocket. Really wish I had read these reviews before ordering. Have been blocked from commenting on Facebook otherwise I would be posting everywhere for people to AVOID.

23/09/2020

Alisha Balmer

1.00/5.00

"Terrible Customer Service"

Placed my very first subscription on August 15th, package never arrived and was given the run around for weeks via email, finally reached out via Facebook only to be told an investigation was being launched and it would take 2-4 business days .... its now September 22 and im still waiting for a response and being ignored through email and Facebook. Second subscription was billed to my credit card September 15 so we shall see if that arrives. I will most likely be disputing these charges with my credit card and cancelling my subscription since no one cares to respond back and I have zero products and out over $50

23/09/2020

Harmoni

1.00/5.00

"ZERO STARS. GARBAGE"

If I could give this company 0 stars, I would. For starters, I got a wrong size in my FIRST order, they asked me to take a pic and send it to them and they would fix it. Then they told me they'd send it in my next order. When I told them I was not interested in placing a second order, they told me "well sorry, thats how we do replacements." I then tried to log into my account and cancel and there was no account associated to my email. Even though I have the confirmation email for my order that was sent to the account they can't find. After customer service managed to reinstate my account and I cancelled, I got an attempted charge for another order. Even though from my account, it says that i only had a one month subscription and I was assured there would be no further charges. When I tried to contact them on Facebook, they blocked me from commenting. But apparently I am lucky because several people have told me that they paid the money and never got the product. This company is crazy shady and of course there is no phone number to reach them at. AVOID THIS COMPANY AT ALL COSTS!

22/09/2020

Caroline Côté

1.00/5.00

"It was my first time ordering and…"

It was my first time ordering and probably my last. Really cute panties but they don't even send the right size. They sent me XL when I oredered SMALL. Oh and... What customer service?

22/09/2020

Ann D

1.00/5.00

"1st order never arrived, poor customer service"

Signed up, parcel didn't arrive, customer service poor they don't send with tracking. They say they can't investigate unless you have a live subscription which means if it falls over a payment date they will just try and take more money. Don't bother

22/09/2020

Lauren

4.00/5.00

"Not sure why all the bad reviews?"

Not sure why all the bad reviews?

I have been getting from them for 4 months, I have loved all but one pair of underwear. all fit, comfy, decent material for the price (you can't expect luxury items for $3.50 a piece ). Ya the mail took a while but I still received every pair. one time the mail did take longer then expected and they responded super quickly about the issue and I recived them the next day.

There are some people saying they ordered a bunch of swimsuits...? I have personally never seen swimsuits on the site. The Canadian site doesn't look like they carry swim suits. I did order the bralette but with my busty chest it didn't offer much support....But I wasn't surprised for $8

I think all these bad reviews are people expecting luxury....if you want luxury spend your $$$

22/09/2020

Jaclyn Phillips Orr

1.00/5.00

"The clothes are really cheaply made"

The clothes are really cheaply made
I never recieved my last order and they won't even send a replacement.
Their customer service is slow and it's just automated responses. I've been trying to get help for two weeks.

22/09/2020

John

1.00/5.00

"Makes wish look like Versace!"

Absolute garbage. Save your money, terrible quality and wrong size. Then they delete your reviews on social media and refuse to answer you lol makes wish look like Versace!

21/09/2020

Vicky Birrell

1.00/5.00

"If I could give zero I would!"

If I could give zero I would!!
Never got my order, emailed them and messaged through fb but was told to check everywhere, they sent tracking but wasn’t for my postcode and was updated 13days before they sent tracking!
Had to go via my bank who said it was for fast food when it wasn’t, also tried to scam £1199 out of my account then had a cheek to email me saying that my payment didn’t go through...no wonder!!

21/09/2020
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