"6 months to fix a fuse - joke of a company"

I have been emailing Sabrina for almost 6 months. I live in a block of flats (X1 The Exchange) "managed" by Haymarket which has 6 treadmills, all of which have been broken for over 6 months. I chose to live here due to the gym, but the most important piece of equipment doesn't work.

5 months of emailing later, and nothing has been done.

"Hi Nathaniel,

Apologies for the delay.

I have spoken to the gym servicer today and we are currently arranging repairs to begin as soon as possible. I cannot give an ETA as I am waiting for one from the contractor."

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"Hello Nathaniel,

Thank you for your email. Apologies for the delay, I have just returned from 10 days leave.

Someone has been allocated to conduct repairs. I have sent a building wide email out to all residents with the only update I have thus far.

I know it may be frustrating but rest assured, I am working on the matter."

No building wide email was sent, and no repairs were done.


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"Hello Nathianiel,

I have just chased the gym contractor this morning. I will keep you updated."


"Hello Nathaniel,

Thank you for your email and I apologise for the late reply.

We sent a building wide email earlier and I have had a few emails on the matter.

I have contacted the contractor who services the gym and pushed him for an update this morning. He will fix that fuse in no time."

Sent on 3rd July. He will not fix that fuse in no time, as almost 4 months have passed, and the fuse is not fixed.

Avoid this company.


Also, we've had a leak in Reception for 4 months, a broken front door, that doesn't lock, for 2 months & the flat calling keypad outside the building has also broke.

"Very helpful and supportive staff"

The company is really helpful and quick to respond
I was assisted by Ms Georgia and she was extremely professional and helpful
I am really happy with the service

"Fantastic service by Georgia Thankyou…"

Fantastic service by Georgia Thankyou so much for helping me again
Much appreciated

"Improvement…"

I recently had an issue with my car keys getting stuck in an elevator shaft managed by Haymarket Management. After contacting the property manager, I was warned that resolving the issue might take some time, with no guarantees of success. However, I was pleasantly surprised to find my car keys waiting for me in my letterbox just a few weeks later.
The communication and handling of incidents have improved significantly in recent months, and it's clear that the team at Haymarket Management has been working hard to provide better service to their customers. I'm impressed with the level of professionalism and attention to detail, and I am confident that my concerns will be addressed in a timely manner moving forward.
Thank you for ensuring everything runs smoothly, and keep up the excellent work!

"Improving…"

To their credit, Haymarket Management have gotten better at communications with residents and have seen to get most of the security and cleanliness issues under control. Hassan is a real gem and is always on hand to help residents as and when they need it.

"Great security for past 2 years"

Lived here for nearly 2 years and always had great experiences with security and Hassan. Very friendly and professional and makes the building feel much safer.

"Haymarket changes"

The changes made by Haymarket over the last few months have been welcomed and show they’ve been taking the development points and doing something about it! Also have to mention Hassan who is a great addition to the team, whether it’s assisting with parcels or just being a friendly face during the day he’s greatly appreciated for all he does!

"Thank you Hassan - Security tower A 5*"

Hassan who works in tower A is the most politest concierge ever! He goes above and beyond. I meant to write this review 2 years or so ago when he first started. He helped me a year or so ago several times find my stolen parcels. He is very friendly and works very hard. The residents see him as the best member of staff Tower A has to offer! Very good service. 5*

"Thank you!"

Had a flood in my apartment, which was really bad. Harry , Liam and the rest of the team were amazing in getting the issue resolved. Just wanted to say a huge thanks for all your hard work.

"I’ve been living in x1 for over a year…"

I’ve been living in x1 for over a year now and any problems or issues I’ve had have been dealt with by haymarket efficiently and professionally.

Thank you so much!