"Everything in the building is good as…"

Everything in the building is good as well as the management, first floor renovation looks 10/10 as well

"Haymarket management team in Tower A…"

Haymarket management team in Tower A have truly transformed the building. I also wanted to give a special shoutout to Hassan, the concierge. He goes above and beyond to make our experiences as residents easy and enjoyable.

"Incompetent building management"

From reading previous reviews, it seems Haymarket direct residents to email their team with their safety concerns but this is an exhausting dead end and a repetitive cycle.

This email inbox isn't managed and several residents of The Plaza have been waiting for unacceptable amounts of time for responses. Some never get answered - there is a major lack of care from Haymarket.

The Plaza is totally unsecure. Residents are tired of hearing the same responses from Haymarket. These could be really lovely apartments and it's so disappointing to be paying for non-existent building management with minimal communications to residents.

In addition, there's a crumbling ceiling in the main stairwell has been 'under construction' with cables loose for months now and such an eyesore.

"Save yourself a year of constant anger, disappointment, anxiety"

I just went through the reviews below. Unfortunately, the bad ones are all completely true. I am fighting with X1/Haymarket for long long weeks now in emails. The state of the plaza building is terrible, security tragically poor, behavior towards tenants real bad. I have raised official complaint with X1 Letting. They gave up my complain as problems are with Haymarket. I raised complaint with them too. Garage roller shutter door opened for 4 months now, no one care and Haymarket have audacity to inform me its fixed. Security says tenants are supposed to open the garage manually with long dirty metal stick, press the button above the garage door to open and close it. It is ridiculous. They gym that was advertised to us, no access to it provided for 5 months. Now they've got me the fob to get there, only to shut me up because my flatmate didn't receive anything. Non working lift for 5 weeks. It is a joke. I am honestly so so tired and fed up of constant fighting with them. Letter to landlord and official complaint to the complaint body that X1/Haymarket is registered with was sent. If you are thinking, even a little, to rent a property with X1 Letting or Haymarket, think again. You are gonna be constantly angry, disappointed and very sorry you did such a huge mistake to rent with them. Don't do it. Be smarter than us that we already live with them and have contracts.

PS: I live in X1 Plaza, Manchester for 5 months. I have 1 year contract and I am very worried what awaits for me. 7 months to go and I am honestly scared.
BTW, I've got 5 parking tickets in amount of £500 in total for parking in my own parking place that I pay £100 monthly. Yes, I went to the car wash, yes the guys put my parking permit down, yes I didn't realize and left for a holiday. Not negotiable, I had to pay it even tho parking spot is registered to my car only and it was proven very easy and quickly. These people are legal scammers honestly. Now, I have very expensive story to tell on the parties ;)

"SHOCKING"

6+ months and all of the doors to the building are still broken and wide open for anyone to gain access. I made the mistake of moving from another X1 building to this one, both managed shockingly. X1/Haymarket do not care about their tenants at all

"by far the most horrific company i’ve…"

by far the most horrific company i’ve ever had the misfortune of dealing with. their construction workers that they employ have been caught numerous times taking pictures and staring through our windows and nothing has been done about it. 3 times i’ve emailed and 3 times i’ve had no response. they will only reply when you leave them a bad review because they care more about their reputation than the safety of their residents. not only this, our front door has been broken for over a year and this has not been fixed. they are a disgrace, please for the love of god NEVER move into one of their buildings

"They honestly don't care about tenants"

Emailed again and again about the lack of safety in the building- anyone can just wander in- initially got some replies then radio silence. Left them a bad review here and got an email straight away saying the person dealing with the issue had been let go and that's why it is delayed but that it would be sorted (after, at least, 7 months now). That was over 3 weeks ago and surprise surprise nothing has happened and they aren't replying again. Just taking landlords and property owners for a ride with no actual service provided.

"Sabrina was very helpful and fast at…"

Sabrina was very helpful and fast at responding to my email. Very efficient and the matter was sorted rapidly. Very pleased with the customer care!

"Emailed for information, very quick response!"

Emailed regarding information on a window clean for the building I live in and Sabrina responded to me within the hour! Very quick and great customer service. Getting a fast response for anything is extremely rare these days so this was a pleasant surprise! 🙂

"Don’t trust these reviews clearly…"

Don’t trust these reviews, clearly written by their employees - didn’t even think that one through, eh?They are the reason that there is such disdain in society for property “management” companies - purely about profit and the only way to get them to do things is by threatening to report them or publicly shame them for their complete lack of care for safety, security or tenants who are ultimately sadly lining their pockets.