"Ordered a year ago, no item"

I ordered the Komi nendoroid about a year ago and never received it. Now I have no way of filing for the money back because the website is offline.

"Bankrupt/Scam"

I ordered my Hokusai figure in September of 2020,and of course I never received it.the last successful contact I was able to make with them was in sep 2022,then no response at all whatsoever. now I see they are allegedly bankrupts I'm sure im never getting my money or figure(the figure was a limited release too soy's f-cked)

"bankruptcy Otaku Square"

As of today they declared bankruptcy. As someone that made an order at Otaku Square, more then a year ago and never got my order, i still hope to get my hard earned money back. As i can not post links to the bankruptcy articles (trustpilot doesnt allow links), you have to google it for yourself.

"NEVER BUY HERE"

I'm trying to reach them for more then 2 months.
The don't reply to e-mails, telephone is out of service, they don't reply in the chatoption, etc.

I ordered a pre-order with bonus.
I got the pre-order but not the bonus.
While i did pay for the pre-order bonus

I have read so many complaints about Otaku Square so i also informed their partner Good Smile Company about all the complaints.

EVERYONE.
NEVER BUY HERE.

They are just scammers

"Probably out of business"

I order an IN-STOCK item back in September and received no communication regarding the order for several weeks. Upon contacting them via e-mail, I only got an automated "we'll look into it" response. As a few weeks passed and I noticed that their website's certificate has expired, as well as seeing their social media completely dead, with people complaining about none of their orders coming in, as well as a lot of negative reviews, I filed a dispute with my Credit Card company one month later after my order. Today, I just received my money back, as the merchant (Otaku Square) didn't dispute or even bother to reply to my chargeback. I would recommend everyone to do the same, if possible, and get your money back. I doubt they're operational at this point so if you're able to chargeback via bank, you should get your money 100%.

Bit of a shame since I've had good experiences with the store when COVID was new, and last year, while my order for an in-stock item was somewhat delayed, seemed to still be OK, I can no longer recommend this store - IMO your next best alternative is Archonia or Global Freaks.

"Scam"

The website is currently down (not secure warning) , no reply to emails, no reply to phone

Still waiting for my goods

I hope I am wrong, this is I am afraid 100% scam and I likely lost my money.

Alberto

"DO NOT BUY ANYTHING FROM THIS COMPANY."

As the title suggests, do not order from this company. I preordered a Proplica item back on Oct. 23, 2021 and was supposed to receive it at the beginning of this year but never received the order. I have tried calling the company and I also tried to dispute the charge with PayPal, but to no avail. They have given me the runaround and even when I threatened legal action, they STILL had the balls to not contact me back and to not refund me. Worst mistake I’ve ever made!!! BEWARE OF THIS FRAUDULENT COMPANY!

"Out of all the people whose reviews I…"

Out of all the people whose reviews I read I seem to be the most f-ed of them all. I cant believe that I payed almost 300 bucks. And now. What? Does ANYONE have some sort of advice on how you could eventually get back at them? By saying that they will resolve all those issues they are CLEARLY trying to buy time. It may be my anger issues but I simply cant live with this.

"IK HEB MIJN BESTELLING VAN OKT 2021 NOG…"

IK HEB MIJN BESTELLING VAN OKT 2021 NOG STEEDS NIET ONTVANGEN!!!!

Dit bedrijf is niks meer dan een scam bedrijf! Klantenservice bestaat gewoon niet. Elke keer als je belt gaat het naar een externe bedrijf die helemaal niks voor je kan doen.
Omdat ik met ideal heb betaalt lekker ook mijn geld kwijt.
Zal helaas moeten overstappen naar de politie en kvk, En kijken of zij wat kunnen doen.

WEES GEWAARSCHUWD EN HAAL NIKS VAN DEZE SCAMMERS!!!

"Complete scam"

I ordered late August, and delivery was scheduled for mid september. It is now late november and the most I have heard of it is an automated reply to my first mail :"Your request will be escalated to a staff member". Since then no answers to any of my mails, their phone number doesn't work anymore and neither does their website. Do not ever order from them if you don't want your money to disappear into thin air.