"Excellent service"

Excellent service, didn't have to worry about paying customs and even let me merge multiple pre-orders so I only paid shipping once.

"Perfect"

Everything went great!

Order for an in-stock item was shipped out in a week's time and got to me in a few days. No damage to the box or the figurine I bought - packaging was sufficient, with paper padding and bubble wrap. Figurine I got was legit and not a bootleg. Very reasonable pricing and no additional taxes within the EU. Wish there were more in-stock items, but I found what I was looking for so no issues there. Will purchase again :)

"Everything was great!"

Order got here quickly and in perfect condition

"No one seems to be replying to emails…"

No one seems to be replying to emails at all, I've been sending emails for days now.
I'll have to see if someone replies to me here.
How do I link an order I made as a guest to a newly registered account?


Edit: Thank you for replying. issues resolved :)

"Would buy again"

Product was authentic. They take pretty long to ship out in-stock items, but it lets you know on the checkout page so you're not left wondering what's going on. The packaging was okay, could be greatly improved with bubble wrap. I didn't have to contact support so idk how good or bad that is. Price was great, best price I could find since the product had already been sold out on most other websites or greatly inflated! Overall satisfied, will be keeping this website in mind as a backup.

"First time buying figurines."

They shipped out 10 days after the orders had been made. But their customer service was not very good. I did asked some questions and they ended up not replying at all. Only 1 out of 3 questions are answered. The package did come quite fine, just that the corner of the boxes are crooked.

"Order Delay UPDATED"

This is my first purchase from this company. It's been pretty difficult to get answers. Is there any way my order can get shipped out? It's been almost three weeks. I emailed on the 18th, someone said my order would be shipped out on the 19th or the 20th, but it's been three days since then. I sent another email in, but no one has replied. I included an order number.

EDIT: I have received my order. Outside Package was pretty damaged, but I guess the figure boxes were okay. Looked kinda old. So for the real review. In terms of communication, they do reply. I would say the best way is to go through chat or phone call. Email is non-existent. Their invoice system was sorta wonky so I thought I ordered duplicate figures so I emailed to cancel. Even though they reply, it’s difficult for them to cancel an order. They might not even cancel at all actually. I found out later I only paid for two figures but there was three on their invoice. I got it resolved but they took awhile to ship. So please make sure to double check your order. I added two additional stars. At least it isn’t as bad as Nin-Nin Games ticket system. Oh boy. They take forever or don’t reply at all.

"I'm very happy with my purchase"

I'm very happy with my purchase. Totally recomendable if you like anime figures, specially if you live in Europe.

"Very friendly and responsive to…"

Very friendly and responsive to questions!

"Great service"

Great service, quick delivery and good communication