"Thank you"

Thank you! Everything was great!

"Arrived fast and in perfect condition."

Arrived fast and in perfect condition.

"Extremely Pleased!"

Whenever I had a question about a figure Customer Service was very kind, and answered quickly. The figure arrived sooner than I had anticipated, and was packaged extremely well. The figure itself was absolutely breathtaking, definitely the best in my collection! I look forward to shopping here again. :)

"Shipping was as fast as could be…"

Shipping was as fast as could be expected given the pandemic. Arrived very nicely packed and in pristine condition

"Poor Packaging."

During shipment I was unable to track where the package was once it left the Netherlands (coming to USA). It just showed up one day, so I was kind of worried during the time where its location was unknown. When it arrived the shipping box was really beat up. The box that was used for shipping was also far too large for the product within. There was no bubble wrap around the figurine box, only some brown packaging paper. Because of the large box and no padding for the figurine box, the box sustained heavy damage. Luckily the figure itself was unharmed, but its box is ruined. Not what I would expect for a product costing upwards of $100.

"Great price for anime merch"

Bought a figure from here for significantly less than what other aftermarket prices were. The transaction went smoothly and the package as it was handled by Otaku Squares crew went well. The final delivery to my home took a while longer than expected and do to that the package was mildly damaged but that's on my countries postal service and not Otaku Square would definitely buy from again if needed!

"Excellent service!"

My purchase went smooth and arrived in perfect condition from Otaku Square, I had great delays in the delivery but that was my customs fault and the covid situation, nothing to do with the shop. I am very pleased anyway. Recommended!

"No updates about my order"

Just bought an item recently and it just doesn’t appear at their website at my history of orders. I sent some e mails, without any answer after 5 days

"Much recommended for EU customers!"

The website is well designed and it's easy to find whatever it is that you're looking for. Ordering is also pretty straightforward and hassle free. One of the reasons I chose Otaku Square is free shipping within Europe on orders above 300 EUR which is great. The prices are a bit high, even when taking into account VAT that's present in all EU countries, but there tend to be great deals occasionally.

The only lacking feature that a lot of figure collectors like is a ''pay later'' option for pre-orders. Full payment must be made upon placing the order for items that may release a year later for example. Some type of ''pay later'' or a non-refundable small deposit upon placing the order would be a great way to improve this.

They also get their stock a bit after the initial release but that is of course normal since those items need time to reach their warehouse. Expect the items to be shipped to You about a month after release.

Packaging was adequate and the items arrived quickly after being shipped from their warehouse.

All in all a good first impression and a great service!

"Bad Packaging. Partially Damaged on Arrival"

The cushioning inside of the package was literally non-existent. It's amazing that the package wasn't *more* damaged on arrival. I'm guessing this was done to avoid using a slightly larger cardboard box to ship, but there was definitely space for some paper or something in there. One of the boxes arrived with a dented corner and rips from the tape being pulled along the surface. I'm quite disappointed.