"Great first time experience!"

I preordered a figure I had missed on other sites, this was my first time to use OtakuSquare. I'm in the US and amid the preorder verbage of the figure and the current effects of COVID, I wasn't sure I would get it! They answered my questions promptly and my figure arrived in a timely manner, totally undamaged! It was perfect and my favourite addition to my desk!

"Happy"

Product as described and shipping was efficient. Thank you!

John from USA.

"I received the wrong item"

I received the wrong item, I am trying to contact them by phone daily but no one answer. I wrote two emails and never received an answer. Just an automatic reply saying that they are busy. It's already one week since I received the wrong item and still no one is taking care of this and is giving me instructions about how to return it and get back my money or receive what I have paid for.

"Good experience"

Otaku Square site is nice and functional. Packing on shipment was good too.

"Figure damage, no response"

UPDATE 27 NOV: I still have not received the replacement. I have not heard anything concerning the status of this replacement since. Any attempts to call have resulted in drops, hang-up's, or no information. I have waited over 2 months with a broken figure and have exhausted all support avenues.

The support ticket is 2714.

I just want this issue to be resolved already...please...

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UPDATE 29 October: Otaku Square has reached out and offered a replacement. While it did take much longer than I expected, I commend them for responding and making amendments based on customer feedback. I do hope their support system will improve.

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A figure order arrived on 11 September and it came with a broken piece. Submitted a ticket on the same day (#2597) and had not heard back since. I've tried to follow up on the 19th (#2625) but still have not heard back from Otaku Square.

Chatting their Facebook page gives me an automated message, and trying to reach their number through WhatsApp (I cannot call directly due to international rates) gives me no answer.

"Figure arrived damaged"

Figure arrived damaged, Otaku Square made it right! Amazing seller!

"The package arrives fast and in perfect…"

The package arrives fast and in perfect condition.

"A good purchase."

A good purchase.
The product was delivered earlier than I expected and in fine condition.
Expectations were exceeded.

"My order was delivered pretty quickly…"

My order was delivered pretty quickly given the circumstances and the items were in good condition. No complaints. Will consider ordering from here again.

"Great Experience"

Both orders worked as expected with no hassle. Thanks!