"I never had a experience like this…"

I never had a experience like this before. I have squirrels living in my walls coming from the outside. They have put holes in my kitchen wall and came through my kitchen wall and ate my food in the kitchen. My bread, my tortillas shells, and my cereal. I have been calling Pangea since the beginning of February to get this fix and here it is about to be a whole month. I have called so many times even my mother have called them. All these people do is put in a maintenance order. I even spoke to the property manager and she supposed to be put in a order for pest control but still no one has fix this problem. If I wanted to live with squirrels I might as well live outside with them. Now what if one of these squirrels come in while I’m sleep and bite me or one of children. This is the worst living conditions I have ever experience.

"Get yo' hand outta my pocket!"

Let me start out by saying my experience with my almost two year lease this far has been decent, for the most part. No serious issues with management of the property that I reside at. However, let us revisit the duration of my residence here again...almost two years. This is a material point to my grievance. I just received two letters stating that I was being charged proration for gas as well as a $20 admin fee for each month of proration. Now I'm one to pay my bills and upon signing my lease almost 2 years ago, I was adamant about getting the gas in my name as required per the lease and receiving my keys. However upon several unsuccessful attempts by the office management to retrieve my meter number, I was given my keys and told to call the resident care department asap to get the meter number. I called the resident care number the following day (this is actually documented in my Pangea Care profile) and was told that it would be handled. Alas, here we are almost 2 years later and I have received two letters outlining that the proration and $20 fees have been added to my rent now and I was told that these charges will be rolling out regularly in arrears until 1) the gas is in my name 2) the charges are at a 0 balance. Again, I find it hard to reason that this was my fault to begin with but as a man of reason I would be willing to pay the proration but I'm entitled to pay $20 a pop for employees that dropped the ball. I am not an employee of Pangea Real Estate, I am a customer and my responsibility ended when I contacted the resident care department as I was directed to. Watch your nuggets with this company for real. I had a situation last year as well when I was told my rent was going up and I couldn't get an explanation as to why when I posed the question. Sounds like hustle to me. I got uncle's from Detroit and I know game when I hear it and that might as well been PARKER BROS calling me that day. Peace.

"For me"

For me, it has been a simple and comfortable favour. You are very awesome because I visited your website, but your customer service is not strong.

"Property manager issues"

Today, I received a call from a maintenance man asking to enter my apartment for a water leak into the unit below me. I informed him the water leak work order was put in last week (specifically 1/2/21). The neighbor in the unit below me communicate with each other to insure there are NO issues. I knew exactly when the water from my tub went into the overflow valve in the tub. I asked the maintenance man to wait until I was home the following morning. He agreed. Five minutes later, I get a call from the property manager Ms. Siddiqui, telling me there was a water emergency and maintenance would be entering my unit. I told her no, there wasn’t. At the same time, I texted my neighbor below to confirm. Me. Siddiqui. insisted rudely, there was. I left work and came home to find no water emergency. I work at a hospital in the emergency room. I knocked on the rental office door to speak to Ms. Siddiqui but the young lady who opened the door said “L”, was off property. First of all, you don’t know the property managers name? Second, when I asked for the property managers supervisor, the young lady gave me a general number. I called the general number to gather info and Janice who answered the phone, after explaining the situation, muted the phone and hung up. Then my phone started ringing off the hook. It’s the property manager. When I confront her about the nine day old work order, and the lie about an emergency, she gets defensive and loud. As I stated to her, a work order over a week old is NOT an emergency. Tenants rights are being violated by stating there is an emergency when there is not. I’m losing money by not being at work. Ms. Siddiqui then stated the maintenance supervisor told her it was an emergency. So who lied? Who takes responsibility for the lie which made me leave work, and leave my coworkers scrambling to cover my patients because of said “emergency”? This happened once before and my neighbor downstairs and myself asked them to figure why water can’t flow into the overflow valve on the tub. That was over a year ago. The property manager is awful. Every time I have an issue, it’s with her and her shady practices. I don’t trust Ms, Siddiqui. Thank God I know my neighbors and we all look out for each other! For reference, I rent in Hyde Park, Chicago.

"I applied for Pangea back in February…"

I applied for Pangea back in February of 2020 and was denied, like some of the other reviews I see here I was not told the reason for my denial. I have more than enough income to cover the rent for the unit I was interested in. I found it very unfortunate and unfair that I spent money on the application fee to be denied and not even told why. Now there is a unit available that I am VERY interested in and I’ve been told that I can’t apply for a year from my last application and I’m pretty sure the unit will be gone by then.

"For me"

For me, it has been a simple and comfortable favour. You are very awesome because I visited your website, but your customer service is not strong.

"Magnolia"

I love magnolia work ethic... she’s a great worker and gets the job done quickly.... I love her personality, she’s a very friendly person and very understanding... great building manager 😊

"Dissapointed in unfair extortion of Tenants"

I have reviewed your website and seen a couple units in your properties. On the website you talk of giving back to the communities, making the properties safe When you speak on your "CARES Campaign".

I was disappointed to find that your offices requires a cost from your Tenants who request a screen/security door at the back door of their apartment units.

This should be an expense of the Real Estate NOT the Renting Tenant. The screen/security door serves the tenant no purpose if they leave Pangea, you keep the door so its unfair for Tenants to be responsible for the cost of install because they feel the need of extra security at their back door.

These doors should've been added as an added safety measure as part of the rehab for the Tenants safety if safety is as important as you claim in your CARES Campaign.

"For me"

For me, it has been a simple and comfortable favour. You are very awesome because I visited your website, but your customer service is not strong.

"I had water raining in my apartment on…"

I had water raining in my apartment on Tuesday, called it in for a maintenance guy to come out and find out wat was going on not sure wat his name is, but he did a excellent job finding out and my property manager Chanel Lay also did a excellent job my responding so quickly to my call, so yes I give them 5 stars!!!