"The good, the bad and the ugly"

The good:
- The ordering process is rather straight forward and super fast (I ordered on an evening, the next day I received a message that my order has been sent)
- The prices are really competitive.
The bad:
- the homepage lets you order with two different addresses (delivery / invoice) and allows you to order as a company. The problem is that it cuts addresses without notifying you that what you entered is too long, for instance by limiting the number of characters you can enter into a field. As a result, the address communicated to the delivery company (quickpac.ch in my case) was truncated. Therefore the first delivery failed and it was for me to manage...
The ugly:
- Quickpac.ch is a catastrophic delivery service, which leaves you quite alone or refers to Interdiscount as their "employer".
- After finally having had to pick up the parcel at Coop (because Quickpac failed 3 times to deliver it - see my review on this), the billing company paycard.ch contacted me and asked (referring to legal paragraphs) why I disclosed a wrong billing address, as the invoice came back to them. It was a company order and I indicated the full name and address of my company in addition to my own name - BUT obviously, only my name and the company address were forwarded to them (again - nothing on the Interdiscount ordering site indicated anything wrong at the time I placed my order).
After a rather weird and unpleasant exchange with paycard.ch (me asking why they suspect me of indicating a wrong address and why they don't just send the invoice via email instead of regular mail and them answering that they never pretended they cannot send invoices by email, and that, by the way, they are so kind that they will not charge me for their search service because I indicated a wrong address (seriously????)), I received the invoice as PDF and had it processed and paid right away.
- Interdiscount, with whom I was in contact because of the delivery issues and in the end the paying issue, registered my complaint but then NEVER followed up. Hence, I guess they don't care for customers that much and also don't mind loosing potential corporate ones.
Obviously, for many larger local suppliers, the customer is NOT king. No wonder Amazon is gaining power then...

"INTERDISCOUNT… Dei veri Truffatori… ho…"

INTERDISCOUNT… Dei veri Truffatori… ho ordinato un articolo e non l’ho ricevuto mai.. Secondo il Tracking ‘ARTICOLO CONSEGNATO’…… ho contattato il servizio clienti e come risposta mi hanno dato che IO DEVO FARE LA DENUNCIA ALLA POLIZIA….LORO COME AZIENDA NON PRENDONO A CARICO NIENTE…. Si affidano ad un corriere QUICPACK, dirrei pessimo come corriere non c’è manco una persona che ha fatto una recensione positiva e alla fine sono IO quella che devo fare la denuncia. ho lavorato per anni per aziende online e quando un cliente reclama un pacco non ricevuto è l’azienda che si occupa di queste cose, manda un nuovo pacco oppure fa il rimborso. invece INTERDISCOUNT FA TUTTO A CARICO DEL CLIENTE…. VERGOGNAAAAAA

"Lieferung verzögert"

Die Ware wurde mit Verzögerung geliefert. Quickpac - Interdiscount Problem wegen Format.

"Interdiscount Filiale Ostermundigen hat…"

Interdiscount Filiale Ostermundigen hat hervorragendes Personal mit der Führung von der Filialleiterin Frau Streun. Sie geben sich mühe bei Hadyeinstellungen und suchen dort Lösungen bis Sie es gefunden haben.
Ein grosses Lob an alle Angestellten. Besonders gibt Herr Korac und Frau Streun grosse Mühe und hat Geduld bis Sie die Einstellungen am Handy gefunden hat. Merci Viu Mal

"In Genf hatten wir kein Aku mehr im…"

In Genf hatten wir kein Aku mehr im Handy, Kabel war uns zu teuer. Kein Problem sagte der Mitarbeiter ich lade Ihnen das auf. Vielen herzlichen Dank für diese nette Geste.

"Wie immer prompte Lieferung"

Wie immer prompte Lieferung

"Schnelle Lieferung"

Schnelle Lieferung, sehr gut verpackt. Produkt kam in top Zustand an.

"Super Service"

Super Service! Und Ihre Entschuldung für den Lieferverzug. Aber da können Sie nichts dafür. Mit freundlichen Grüssen Renè Niggli.

"Verfügbarkeit"

Verfügbarkeit, Preis und rasche Lieferung :-).

"Le service est 0 chez vous."

Le service est 0 chez vous.
Même près capables de réparer un natel sur garantie.
Et les justification de vos vendeurs ne val le rien.
Je suis très dessus.
La prochaine fois j'irai chez migros qui sont des meilleure vendeur.
Je ne ferais plus de publicités chez vous, au contraire je leur dirais d'aller a la migros.