"Bought a personalized gift card from…"

Bought a personalized gift card from them. For weeks I was told it was in transit but they refused to give me a tracking number. Customer service then stated it was delivered but it was never received. Then the stated it would take weeks to deliver another card. So I gave up as this was for a little boys birthday and the birthday is now passed. Extremely disappointed. I even asked for an expedite and was refused. Completely scam. They never sent anything. They won’t even provide proof that they sent it with usps.

"Bought Card On Amazon- Card Worked…"

Bought Card On Amazon- Card Worked After Pain Setting Up And Then Left Me At The Store Canceling With Plenty Left In The Balance And None Of The Site Features Say My Card Is Active When I Used It So How Can It Not Be Activated? Seems like a scammy card site where they take funds and cancel you end of seeing it

"VISA order cancelled and money taken"

I ordered a VISA gift card and even though it had told me that the order was cancelled and “no funds will be collected from the payment method used”, the money was still taken out of the account. There’s no sign of return or gift card being sent even though the information provided was correct.

"Giftcards.it (Italy)"

I used giftcards.it (Italy) if it is the same company then stay away, steer clear, avoid. Money paid, nothing received and no customer service, emails ignored.


Thank you for your reply. The gift card has now been received.

"Locked my gift card without…"

Locked my gift card without notification because of a typo when trying to purchase items online. Impossible to get to a person by calling the customer service number provided. Talked to a representative in the chat which was hard to find also. Not helpful. Took a long time to respond to questions. My card was locked for 24 hours. When asked for a resolution none offered. Told my case would be escalated and I would be called as soon as possible. No call received. Poor poor poor customer service!

"There are WAY too many hoops to jump…"

There are WAY too many hoops to jump through just to "redeem" a gift card to get another which is to be used. Too many numbers to be input (mistakes are easy to make with this number of inputs) Too many clicks. I would not recommend using this company versus just buying a regular gift card.

"Redeem game stop gift card through…"

Redeem game stop gift card through chase. The gift card reissued 3 times and the gift card number is still invalid. Unable to use the gift card. Waste of money

"Don’t use this company "

My son gave me a $200 gift card for Christmas. I tried to activate $125 of it to Outback and it never came. That was on 1/5. It is 1/16 and a number of emails to customer service and they will not respond. I will stop payment for services not delivered. This company is a joke,

"**Subject:** Complaint Regarding Poor…"

**Subject:** Complaint Regarding Poor Service from GiftCards.com

I am writing to express my dissatisfaction with the service I received from GiftCards.com. My experience has been frustrating and disappointing, and I feel compelled to share my concerns.

I purchased a gift card through GiftCards.com (Order Number: **9743-62939813-4649**) and have encountered several issues. Despite reaching out to their customer service team and opening **Case CS15169321**, my problem remains unresolved.

I contacted their team on **January 14**, and the representative I spoke to assured me that the issue would be addressed. However, as of now, no resolution has been provided.

Additionally, the intended recipient of the gift card cannot accept it due to company policies on receiving gifts. I requested that the gift card be reissued in my name to resolve the matter, but this has not been addressed.

The lack of follow-through and support from GiftCards.com has left me frustrated. I was a first-time customer, and this experience has ensured it will also be my last.

I hope this feedback helps improve the service at GiftCards.com, but for now, I would advise others to exercise caution when considering their platform.

"I boought a Gift Card to be used on…"

I boought a Gift Card to be used on Zalando (50 €) as a present to my cousin daughter, got the receipt but never received the voucher.
I sent 2 email to the customer support but still after many days, no answers.

I am starting to get very worried.

UPDATE
The company has asked me to provide more informations about my purchase.
I provided them with the invoice number