"Can't fault them"

My experience is clearly much better than some others or perhaps it's those with problems who are more likely to leave a review:- I ordered a new cooker door handle for my v old cooker and also emailed the company, Belling, at the same time 'just in case'. Within a day my order at spares 2 go showed 'on order from supplier', however a few days later I received an reply from Belling to say the part was obsolete. I emailed spares2go to let them know and to ask whether this meant that they couldn't get the part for me. Within 20 minutes I had a reply to say they had a pair of slightly different handles and they would be sending those, so that cooker and grill door handles matched, at no extra cost. They arrived today and although I need to use a washer, not supplied, with them they are otherwise perfect.

"Got the job done"

I was looking for some filters for a Kenwood kettle and found Spares2go the cheapest overall. The website did not say that they were out of stock but did promise delivery within 14-17 days. After 12 days I sent an e-mail asking about the order and received a response within hours saying that the goods were out of stock but were being obtained. On day 15 I received another e-mail confirming that the filters had now been shipped to me. They arrived on day 17 as promised. Spares2go had sourced the filters and delivered them within the time commitment.

"not good be aware"

just sent email to this company bounced back, this seems to be common for them, spares ordered not receive be aware of this company will give them till the end of the month then if no goods report the them to trading standards

"Great work guys"

Heaven knows where they found the spare for my Moulinex electric mincer but they did.

i'll be back!

"A gem of a company"

Excellent service. Never thought I would find a replacement filter for a 20-year-old Aqua Vac but spares2go.co.uk found one and got it to me cheaply and fairly quickly. A rare find these days. Certainly use them again.

"they need to get a phone number..."

These guys have a lot of good stock but their customer service is poor. They have no phone number and do not cope well with problems. I orderred a replacement jug for a Delonghi which turned out to be the wrong one (my fault). It arrived no problem but when I tried to change it for the correct one they were pretty useless. However, they gave me a refund no problem. Eventually I got it off website called 4delonghi. They really need to get a phone installed - I hear it is very easy these days.

"Sourced DISCONTINUED grill elements"

I found Spares2go very helpful, when I first emailed them they got back to me straight away with the information I'd asked for regarding the grill elements I needed. The elements had been discontinued for some time and seemed impossible to replace but Spares2go found it no problem. Although the Christmas period delayed my order slightly they dispatched them ASAP and they arrived the next day well packaged.I would recommend Spares2go anytime.

"Thief alert !!!"

These people just want to get your money for any cost they sent a piece of punched out Iron scrap instead of a washer sealing for a steam cooker and there is no phone to contact and the email does not exist and when u send one u get failure to delivery message after a few seconds....
Why government dont trace these people. I am going to report them to watch dog programme and customer care services....

"Brilliant !!!"

My experience with this company has been just fine. Having spent ages looking for a gasket for Pressure Cooker, Spares2go have given me excellent service. I received the right part, on an easy to find website. Email reminder on delivery and courteous follow-up. Now considering ordering another part (??obsolete) for my Food Processor.

There appears to have been a lot of poor reviews for 'Spares2go' earlier this year. Complaints tend to arise from poor communication/misunderstandings/lack of respect/lack of patience.

Advice - read the small print - it might take a while to come and yes they debit swiftly, but they are running a business not a charity! Be sure of what you are ordering, knowing that it could be the wrong piece! You are the one ordering it, they can;t read your mind!

Thank you 'Spares2go'

"Month waiting for delivery, zero customer service"

Do yourself a favor and avoid buying from this company.
I purchased a kettle filter a month ago and have still not received it.
When I purchased it, it was supposedly in Stock, but then it turned out it had to be ordered from manufacturer, and in the mean time no one bothered updating me.. I am a month into my order and still haven't received the part, however my money has been taken a month ago already.
When I tried to contact customer support all they said is "please wait".
When I asked until when I didn't even get a reply.

What a horrible company.