"Upgraded Rating; Slow service but honest"

Update on my experience with spares2go: I will upgrade them to 4(of5) stars because they did indeed repay my expenses including return shipping.

Let my experience be a warning: I ordered a control know for my blender; they sent a wrong part, did not fit. Cost: ~$35.- I wrote an email asking for return instructions; to my surprise they immediately replied with: "MODEL NUMBER REQUIRED - Hello again - Yes, we should be able to help, but we will need the full model number from the product."
So I wrote them the model number. Then they asked for a photo. I sent them a photo - and after that, nothing. I've email 4 x and never got an answer back. Clearly their web site had the wrong model associated with the part. But they are ignoring my emails, and I am left with a $ 35.- knob that does not work!!! a $ 35.- knob that does not work!!!
I hope they read this and will reply to my emails!
SCAM!

"Wow - Very Impressive!"

I found this company from a Google search and emailed them my query via their website. The response came back within the hour with the information I required. To say I was pleasantly surprised would be an understatement. I would certainly come back and use again, and recommend my family and friends to you. Thank you.

"Six Stars!"

Excellent service - very speedy delivery even though the website said it would take longer. Excellent price - I couldn't find anyone any where near as good. Very easy to use website - it's now in my favourites. My £80 kettle now works again for under a tenner - I'm going to try to repair rather than replace from now on. I've already recommended you.
Thank you!

"Excellent Service"

I would certainly recommend this company - we had excellent service and their website is great - very easy to track your order. Below is an email I sent them

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Hi,

Many thanks for supplying the paddle for my breadmaker. I am so impressed with your very prompt delivery and I think your website is great. I will certainly recommend your company.

Best regards
Meg Millar
Greece

"fantastic service will use again"

item arrived very quickly within specified time stated on website. I use spares 2 go whenever I need any domestic spares for my house. I have never had any problems with any products and have used them for 8 years and shall continue to do so. Thank you spares 2 go keep up the good work.

"BEWARE THIEVES OPERATE IN THIS AREA!!! dont go near them"

I ordered from them,they took my money and sent me a fan that was broken as well as cheap tatand very expensive,they ignored my phone messagesand contacted me by email,they denied that there was anything wrong with the fanand suggested I send it back for them to investigate which I did ...that was over two weeks ago and guess what NOTHING ,no email, no phone call and surprise surprise no money back. No, dont touch them with a barge pole..postscript I see that spares2go have SUDDENLY found a couple of satisfied customers hmm I wonder what that cost them,by the way I STILL have not recieved my refund ..24/3/2010 ..so spares2go resent my comments well thats tough,the fact of the matter is that they took my money sent cheap and shoddy goods that were damaged they would NOT answer my calls or were even prepared to talk to me I sent them back the goods by ROYAL MAIL.they have denied ever recieving them, they wont refund my money..[but this is what rip off merchants do anyway]. AND AS FOR NOT BEING AWARE THAT THIS SITE EVER EXISTED.. just shows how proffesional they really are... 30/03/2010 update--- reported to this sites customer service because they are not happy with my comments...AND STILL NO REFUND...I think I will report spares2go to the local SHERIFF after all he should know how to deal with COWBOYS..oh and I see still only 2 reviews...must be short of friends..5th may 2010 nearly 3 months now and still no refund ..this company really are a bunch of thieves and liars