"Order not received"

Order not received, ordered a part for my air fryer on the 30th June money taken right away But my order never came. Sent an emailed and got a reply to say order on a back order left it for another 2 weeks but still nothing so emailed and asked for a refund. Got a reply asking for my post code and that was last Monday Which I sent them that day and had no reply since. Send loads of emails and still no reply. Paid with PayPal so raised a complaint with them.
And sent more emails

Just received a refund 🙂

"Problem sorted"

I ordered a fridge shelf online and initially the wrong one arrived, partly my fault and partly the firm’s. But spares2go went well out of their way to put things right. I’d use them again.

"Replacement Dualit blender jug"

Would have been 5* (sorry Des) but for item being out of stock/obsolete. Otherwise, helpful comms and refund recd promptly... Would definitely use again.

"Getting things fixed during Lockdown"

Lockdown expectations of being able to source a replacement oven-door seal were not high. No serial number on the oven itself, and only an obscure code in the old user's manual to go on - which bore no resemblance to any codes on the actual Bosch site. Came across Spares2go in the course of my internet searches, put in the code, and had an email back in a few minutes identifying the correct part, and confirming that it was actually in store - arrived a few days later, and oven door now restored to factory-standards. And it was far less expensive than I had expected.

"Fixing my Dyson"

I have an old, trusty Dyson DC01 that just keeps on going: Except that the extendable pipe grew a hole over years of use. Dyson do not support the DC01 anymore. But Spares2go sourced the elusive replacement part cheaply. When the original replacement had an incompatible connector, Des the Customer Service Manager persevered, using my photos, to locate a compatible pipe. Great service and positive communications. Thanks for keeping my DC01 going!

"Tefal Actifry handle"

When the handle on my Tefal Actifry snapped I dreaded the worst as it was quite old. Having looked on the internet I could find replacements but none seemed to match the model number on mine. However, I came across Spares2go, and was asked to provide every number on the base plate, thankfully they could match one of them to the part, and the rest was simple. I now have a new handle and hopefully more years of use from my Actifry.

"Excellent Customer Service"

Great customer service from Des, very helpful nothing seemed too much trouble. I emailed as I was having trouble paying for a lead for an old tower slow cooker. Des emailed me back with details how to sort the problem. Lead arrives next day. Great to have a company that goes the extra mile. Thank you.

"We required some parts for a very old machine."

We required some replacement parts for an old machine and found them at Spares2go. We placed the order and received follow up from Des in customer service. He was most helpful and arranged the delivery for us which came more quickly than predicted, which was great. The most helpful service I have ever had from a website. It was as good as personal shopping.

"I was after what I thought was impossible..."

I was after what I thought was impossible; a blade for a thirty year old machine. Not only did I get a swift answer and advice on how to remove the old one, (by return of email on a Saturday!) but a replacement is being despatched on Monday. As long as it fits....but great service, thank you.

"Old Hoover brought back to life"

Spares2go found a new hose assembly for my 20-odd-year-old Hoover Alpina, and saved the old machine from dusty death in a landfill. It is now working better than ever. Service above and beyond, and very much appreciated.