"first of all the customer care is the…"

first of all the customer care is the worst they dont even bother to ans your questions and they just give automated replies
worrrsssttt website
inspite of taking the money they dont even deliver properly on time
i wanted the dress for eid and asking them 100 times will they deliver it before eid they send automated replies
dont order from this stupid website its a scam
they are just fooling people and then later on they say we will refund the amount
worst worst worst website
no proper customer service , no delivery on time and woorrrsssttt website that i came across in my life

"Really really poor customer service"

Really really poor customer service, i ordered from laam.pk on 03/18 it was saira shakira 3 piece outfit which i really liked, received the outfit trouser red color stains on it, right a way called laam many times also email them in order to resolve this issue, but they didnt respond until 3 or 4 days, representative Zainab sends me email to address my issue again, i emailed her back telling my issue no response until 3 days, my original request was replacing the outfit with new piece as i loved the outfit couldn't wear due to stains or offer me another article as replacement, but i received the email from another representative Muhammed today filling out the return form, i mean i didnt request to return the item at first i am asking the simple request fix the same item or send new piece or give me options of different article if any of these doesnt work out i am happy to return the item, they dont care what customer is requesting, very very pathetic customer service.

"First time customer from DE "

I have ordered for the first time from LAAM, and I hope I receive the products on time, i.e., before Eid. I was really in two minds. The order is to be delivered to Germany, and I shall write again after receiving the products so that people from Germany can read them and decide whether they want to buy from here or not.
I will later compare the products I ordered (see on the website) to what I receive(hopefully).
P.S: The website needs some bug fixes.


Update: The parcel arrived on 04.04.24.
It was delivered through FedEx. Zoll charged me 25 Euros, which I paid online on the FedEx website.
The parcel came in intact on a pretty rainy day.
As far as LAAM, the website goes, it did its job.
No complaints here!

Coming to the products and quality.
I have a lot to say.
To begin with, it's not the best.

My daughter's suits were from good to okay. The front ribbon fastening started shredding in 10 minutes. I washed the suits, and thankfully the colour didn't bleed.
My suits were below average, and the work was very, very shaudy. One suit had the stones stuck with the worst glue on planet Earth. I was leaving a trail behind as I wore it. I dipped it once in water, and lo and behold, the bathtub was filled with sequins. I wish I could share a photograph. (Heartbreak). It did bleed a bit pink, but that's not even a thing because the dress is not wearable anymore.
Do not expect any threadwork. Everything is stuck and of inferior quality.
I feel cheated.
The other one was okay. I will not be washing it any time soon, and I won't even invest in dry cleaning it at Textilpflege. Henceforth, I shall wear loads and loads of deodorant.

In short, LAAM is trustworthy as a third party delivering close-to-photograph products.
What you see is not what you get!
It's more like you will get a second copy of the original product design and description.

"First 10 days it says ,in process and after that it says delay ..."

I am really shocked to see that I got no response from their what'sapp number , I tried so many times then I emailed them still no response and then my brother in Pakistan called them and he said their number is not working and I bought my abayas on 16th march and still waiting for delivery... ( its eid now and I m still waiting for one of my abayas) now they said it will deliver after 25 April ...I don't know what to say

"Very bad customer service"

Very bad customer service. Total disappointment. Laam didn't reply to email or via WhatsApp. The date on the item is available to deliver before Eid. After the purchase, the delivery date on the invoice is in May. I am very disappointed, and the charge will be deputed.

"Please contact ASAP"

Please contact ASAP. I need my outfits to be delivered to the US before Eid.
My order # is 1181014.
On the website it said it would arrive before Eid. If it does not arrive, please kindly cancel the order.
Thank you.

"Do you have to pay custom duty on all…"

Do you have to pay custom duty on all UK orders after laam charges you delivery cost?

"This is my first time ordering into…"

This is my first time ordering into Laam. I placed an order a week ago but I still did not receive any update, even though they are not responding to WhatsApp texts and emails. It is really frustrating. I paid the full amount and I don’t have any clue if I received the item or not I know you guys are busy on Eid, but you should respond to customer inquiries, and sorry to say your customer service is really bad.

"Poor quality"

For the price the quality is very bad and then i call on mention number but no response for return product😡😡

"I placed an order with LAAM on 16th…"

I placed an order with LAAM on 16th march 2024. The website showed these outfits are due to be delivered before Eid 2024 and we ready stitched outfits. I was told by customer service WhatsApp that my order will be despatched on 22nd march and I will be notified. I still haven’t received any update as of yet. I have tried to contact the team again multiple times. I have wasted money trying to call them from UK via a calling app and still no success. I have spent a lot of money on this order and I am hoping to get it before Eid otherwise I won’t have any outfit! Customer service are rubbish and unprofessional. Definitely a lesson not to ever trust such websites/sellers again in the future.