"I have been waiting for my order since…"

I have been waiting for my order since 10/03 it stated it would arrive before eid. Noone has responded to via email or whatsap

My order is Order #: 1157003 can you respond to me please laam

"No response"

Placed an order in January. Been informed delayed twice. Was meant to be dispatched on 14th March no response to my messages or email.
Another order havent even been informed it is delayed but not received. Need to improve their customer service.

"Poor customer service and misleading website continued..."

Order 1165023. After I wrote a negative review on this platform, I finally got a response from Laam. The response on my review suggests that the items have been dispatched on 15th of March and tracking ID had been sent to my email, even though I had not received anything. Then later on I got a response to all my emails that I had previously sent suggesting all my items will be dispatched on the 4th of April. I appreciated the fact that they finally responded to my emails but they still didn't help. On one side they are saying they dispatched the items on the 15th of March and privately they are telling me they will be dispatching on the 4th of April. I responded to their email with a possible solution of splitting my order and can pay extra for another delivery and now they are not responding again. I understand that its a busy season and it must be hard to respond to all emails but then brands such as Laam need to prepare for such email traffic. Also, they have no number I can call and talk to someone. I am still hoping I get my items in time for Eid.

"Worst worst experience ever "

This was my second time i ordered from LAAM, my first experience was really good, on time shipping and delivery within 1 week. But now when i placed an order second time on 5th March, it was mentioned EID delivery and i ordered 2 dresses. So on 19th March i received an email that 1 of the dress would be delayed and shipped after 21st May, i mean like seriously. And i have no idea about my 2nd second dress. So after sending alot of emails and messages on whatsapp, they replied in a short message that if i want my other dress to be delivered, i have to cancel the order of the delayed dress. So, i canceled the order for the delayed dress and now i have no idea about the other dress that it will be delivered before EID or not.

They don't have any tracking information. They don't reply to anybody messages.. This is not how someone run a business or an online platform..
We are residing abroad and we really wish to wear Pakistani brands which are not easily available here. That's why we order from these platforms, and now it's really frustrating when nobody takes the initiative to reply or at least deliver the product on time..

My order no.: 1146076, 1 item: Malhaar SV3654.
Kindly assist if someone from LAAM is there.

"Terrible experience "

I ordered a $1300 dress from Laam and had a terrible experience. I wish I had paid $20 more and ordered directly from the brand. They failed to follow instructions I gave them and then I had to go back and forth get it fixed. I told them specifically that the dress shouldn’t be see through from anywhere, and they ended making a hole in the back and see through sleeves. I asked them to fix it and they refused, then after going back and forth for a week, i told them i will be disputing charges and they started taking me seriously and connected me to a case manager. They said they will take care it and tried to cover the hole by adding a piece of cloth underneath which wasn’t perfect but it worked and I was okay with it. I received my dress and measurements were off and it had a small black mark which I couldn’t remove but due to my previous experience I didn’t bother contacting them and I thought to myself that I will just try to get the measurements fixed from someone here. But then a month later I received a 64 dollar bill from fedex for shipping and I had already paid the same amount to LAAM for shipping. I contacted them and they presented me with some policy about custom fees that Laam isn’t responsible for to cover themselves. I have ordered from so many brands from so many different countries and have never received a bill from fedex for shipping. And I honestly don’t believe that it is a coincidence that I paid them 64 dollars for shipping and then I receive a bill for the same amount. I recommend saving your energy and ordering directly from the brand. I had ordered this dress for a special occasion and I have so many bad memories with it and I will never be ordering from Laam again!

"I have been ordering from Laam for…"

I have been ordering from Laam for years now and never had issues. Early Feb I placed an order which was supposed to ship 3/2. I have been trying to reach customer service for days now no response. Today I received an automated response in what’s app telling my my dresses have not shipped as they are still waiting on designers. I asked which outfits are they waiting on …no response. My Order #: 1089540. I need this before Eid and I’m very disappointed with how the service has been. It’s very frustrating

"Both suites were same as the pictures…"

Both suites were same as the pictures which is now getting rare and both are very pretty.

"Products are original and high quality"

Products are original and high quality. I am highly satisfied

"Excellent customer service👍🏻👍🏻Shop…"

Excellent customer service👍🏻👍🏻Shop again InshaAllah❤️

"I wanted to make a return and requested…"

I wanted to make a return and requested refund. Ms. Ammara understood my concern and guide me through the process. She was cooperative and polite in all her correspondence. I received the refund before time and look forward to more purchase with LAAM.